This whitepaper, explores how chatbots have become an essential technology for businesses during the pandemic, while also highlighting the work needs to be done to make them more sophisticated.
Introduction: Chatbots and virtual assistants are helping companies survive the pandemic Social distancing measures, supply chain disruptions, people working from home, and companies going through cost cuttings are all consequences of the Covid-19 pandemic. Virtual assistants and automation have quickly become key technologies in helping businesses meet the needs of their customers during these difficult times. The rapid increase in customer queries and user requests has led to companies using technology to respond effectively. Many companies u...read more