Chatbots streamline workflows and everyday interactions. In this white paper, learn more about the industries and organizations using chatbots as well as recommended approaches to design, development, and implementation.
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The Demand for 24/7 Digital Service As digital experiences become more sophisticated and complex, the expectations for high-quality user support grows. Research shows that 51 percent of consumers say a business needs to be available 24/7. In other words, the majority of users expect that they’ll be able to take advantage of a business’ services at all times. This pressing demand creates a key challenge for businesses that want to provide good customer service while dealing with the reality that it’s difficult for human agents to work effectivel...read more