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The Future of Chatbots

Published By : Fresh Consulting
Chatbots streamline workflows and everyday interactions. In this white paper, learn more about the industries and organizations using chatbots as well as recommended approaches to design, development, and implementation.
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Summary

The Demand for 24/7 Digital Service As digital experiences become more sophisticated and complex, the expectations for high-quality user support grows. Research shows that 51 percent of consumers say a business needs to be available 24/7. In other words, the majority of users expect that they’ll be able to take advantage of a business’ services at all times. This pressing demand creates a key challenge for businesses that want to provide good customer service while dealing with the reality that it’s difficult for human agents to work effectivel...read more
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