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The Ultimate Guide To Customer Support Analytics

Published By : Grazitti Interactive Inc.
Effective customer support relies heavily on data. If you want to make something better, you need to know where it lacks! This is where customer support analytics comes in! Here are key customer support metrics you should measure.
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Summary

Introduction Why are your customers switching to different brands? According to a survey conducted by New Voice Media, these are the reasons why most people switch brands: Increasing customer retention rates by 5% increases profits anywhere from 25% to 95%! So what stops businesses from offering great customer support and retaining customers? Effective customer support relies heavily on data. To make something better, you need to know where it lags. This is where customer support analytics comes in. What is Customer Support Analytics With custo...read more
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