Turning Support into a Profit Center: How to Cross-Sell, Upsell and Satisfy Customers
Published By : GlowTouch Technologies
This actionable guide shows how you can make this reality. In it, we cover: The basics of Support As a Profit Center,Improving customer success, satisfaction and sales with “The Turn” and How to measure success for your unique operation.
Introduction Imagine, for a moment, as a support leader you’re actually receiving requests from senior management to grow your team, rather than cut expenses. Imagine your team isn’t viewed as just a necessary cost but rather as a source of revenue and growth for your company — and imagine doing all of that while improving customer satisfaction. That’s what Support As a Profit Center looks like. At GlowTouch, we’ve done this. It’s not easy, but if it’s done right, it can result in not only a return on investment but a source of pride for your t...read more