We are leading web design, web development and mobile app development agency having experience of more than 6 years. Our experienced team has got it all to successfully deliver Magento, WordPress, PHP and mobile app projects. We really love what we do for our valued customer ...
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We are leading web design, web development and mobile app development agency having experience of more than 6 years.
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“Knowledgeable about the ongoing trend. ”
Anonymous, Owner at Custom-Apparel Manufacturing Firm
Likelihood to Recommend:
$0 to $10000
Custom-Apparel Manufacturing Firm
10 - 49
“Within a couple of weeks of the project, I had a prototype of what we were going to have and it was absolutely amazing. So, I knew at that point of time that I have made the right decision.” – Owner, Show Your Spirit.
The client is a manufacturer of custom apparels that offers custom-designed uniforms, sportswear, etc basically to universities and other people through their website which offers customization option. Icecube Digital was involved in designing and building a whole new website for them on a new platform with more features of customization and with new looks. The project was stuck because of some technical issues from client’s end, but had those issues not been there, the client believes the things would have finished within the committed time and within the specified budget.
The client is very satisfied with Icecube Digital because of their technical knowledge and excellent support services and recommends them highly to their colleagues.
Designation – Owner
Nature of Business – e-Commerce
Objective & Scope
1. What was the objective of the project you did with Icecube Digital?
The sole purpose behind it was basically to simplify our system and our customer’s way of placing orders. So, we developed an e-Commerce site where our customers can go, log in and design their own stuff. Then, the system would print out a complete order for us. So, whatever orders the client places, the website sends it directly to production.
2. What is the scope of the project? What did all Icecube Digital do for you?
Basically, they built a whole new site on a completely new platform. We are going to abandon our old site. They integrated software where you can custom design your product. You can go through thousands of new brands, see images of products that we sell and there are several different categories. So, basically anything from teen uniforms to sweatshirts, t-shirts, pants, etc. that we produce, everything is promoted there. We gave them an idea of what we wanted and they designed it and put it all together.
3. What was the estimated timeframe committed for the completion of the project?
It started in the latter half of December 2015 and we decided to launch it by the end of February 2016.
4. How much time did it actually take for completing the task?
It is not yet complete as we are facing some integration issues with our existing software, so we are getting new software and things are stuck because of that. Along with that, we did not have all the data that was necessary, so we had to go to our vendors and ask for digital images and then we had to put all the content together and send it forward to them. Icecube did not have any fault in this and in fact if these issues would not have been there, they might have finished the things on time. We’ll now finish it by early July 2016 as they have almost finished their part of the project and waiting for the new software to come so that they can integrate it.
5. In which phase is the project right now?
We are running far behind the fixed schedule because of some technical issues as the software that we are using is not co-operating and it’s creating some conflict in the system. So, we would be ordering new software for that purpose. It has got nothing to do with Icecube, in fact, they are communicating pretty good with us all the time. We are coming to a quick end of it as we’ve got a couple of more small things to take care of. We are bringing in a new t-shirt designer integrated as our next step.
6. Please provide an approximate figure (in $) for the work done?
Approximately, it was around seven thousand dollars.
7. Did they exceed the committed price point and why?
Not really, our communication is really good and I’m very happy with the way things are going between us.
8. How did you come to know about Icecube Digital?
I found them on the internet. I spoke to twenty different web designers from all over the world and sent them a sample of a site that I found that was similar to what I was looking for but not exact. Only three out of the twenty companies were able to send me a proper similar task done and Icecube was one of them with that technology which I was looking for.
9. Why did you choose to partner with them?
When I had a Skype meeting with each company in the group, we discussed how we were going to do things and how they would go on and what would be the deadlines and also what kind of support I can expect in the future. After those discussions, it was pretty clear that I was going to go with Icecube. They gave me seven different references here in the states and all of them said they loved working with them.
10. Did Icecube Digital evaluate your project scope and requirements correctly?
They were one of three who came through and said they had the technology I was looking for. They are very good at understanding things. I sent them five sample sites and told them about every aspect of each site that I liked and wanted on my site and they agreed without any hesitation.
11. Did the company deliver as per your expectations?
Within a couple of weeks of the project, I had a prototype of what we were going to have and it was absolutely amazing. So, I knew at that point of time that I have made the right decision.
12. Are you satisfied with the sales and customer support service?
So far, our site has not launched so we don’t really have any issues with it, but we have one year of customer support absolutely free so basically that means for anything for one year that happens with the site, they will take care of it. They have been very good at changing the site as per my requirement and our discussions during the development phase. Initially, before we started off with the project, their CEO told me that you’ll not have to look at any other company for any kind of service and we’ll always be there for any of your upcoming requirements and changes in existing projects.
13. Is there anything that makes them stand out compared to other companies (core Strengths)?
I’m really impressed to see their knowledge base. The company is incredibly knowledgeable about the trends in the market, what can be used and what can’t be used. I would say just the general knowledge of web design is their biggest strength. They can definitely advice somebody that has never built a site before on the best ways to do it and then put it in a situation where it will be able to grow and change with the company.
14. According to you, is there any area that you think they can improve upon?
No, honestly, I can’t think of anything that I can tell them to improve on.
15. Did they offer proactive consultative approach? (Technical advice, design changes etc.)
It was fair. I guess one week point of theirs is they are in India and they don’t know the American markets. So, as far as imagery and things like that are concerned, the company has an advisor to speak but we did not utilize it.
16. On a scale of 1 - 5, how would you rate Icecube Digital on the following parameters: (Where 5 - extremely satisfied and 1 - not at all satisfied)
A. Quality of work.
B. Reliability (demonstrating professionalism, responsiveness in communication, cost-effectiveness, meeting deadlines etc.)
C. Ability for Development
D. Ability for Design
E. Project Schedule
F. Project Consulting (Upfront suggestions)
G. Overall Score
Four point five.
H. How likely are you to recommend Icecube Digital to a colleague, out of five again.