We are leading web design, web development and mobile app development agency having experience of more than 6 years. Our experienced team has got it all to successfully deliver Magento, WordPress, PHP and mobile app projects. We really love what we do for our valued customer ...
stars - "Icecube Digital " GoodFirms
We are leading web design, web development and mobile app development agency having experience of more than 6 years.
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“Understanding and friendly.”
Srdjan Lukic, Owner, Software Development at Lukic
Likelihood to Recommend:
$0 to $10000
2 - 9
“I’m not just another client in their eyes but it’s more like a friendly request every time so the personal relationship is very high with the company.” – Owner, Lukic.
The client is a web and app development company in Denmark specializing in client specific requirements. Icecube Digital was involved in developing multiple e-Commerce web stores for the client where they were only required to focus on the development aspect; the other things were done by the client itself. Most of the times the projects were done on time, but their latest project was delayed a little because of some integration issues; everything was completed within the agreed-upon price.
The client is satisfied with Icecube Digital because and praised their approach of doing work and their friendly nature. The client highly recommends them to their friends.
Designation – Owner
Nature of Business – Software Development
Objective & Scope
1. What was the objective of the project you did with Icecube Digital?
Most of the projects that we did with them were based on e-Commerce. They completed a subscription based payment system for one of our clients lastly. They have got this assignment for the products that our client is selling online and our client wanted to offer their customers an option to purchase on a monthly basis. So, they implemented a new module or extension that was supporting the subscription payment which was basically a web store.
2. What is the scope of the project? What all did Icecube Digital do for you?
We haven’t done any application with them; they have only developed different websites for us. Basically, the cost and price are the reason we get things done from them as in Denmark the cost is higher. It’s more affordable for me to outsource it. They only did the development work as we have our own designers in-house that we use and they always provide the designs. The only thing they do is implement the design and the concept.
3. What was the estimated timeframe committed for the completion of the project?
The last project we did with them started in March 2016 when we discussed that it should take around one hundred and fifty hours of work that was around three to four weeks.
4. How much time did it actually take for completing the task?
The project got completed in mid-June 2016 taking three and a half months. They took more time as they had some issues along the way making the payment gateway cooperate with things, so we had to bring in some extension to make it possible. So, they were responsible for the delay. Most of the times they do finish things on time, this was a very big project that we were working on.
5. If the task is not yet complete, in which phase is the project?
The website is right now under review, we are checking if everything was done correctly, so we are still waiting for the implementation on the live stage.
6. Please provide an approximate figure (in $) for the work done?
They charged somewhere around seven to ten thousand dollars.
7. Did they exceed the committed price point and why?
No, everything was fine.
8. How did you come to know about Icecube Digital?
We came to know about them through the internet search and we did a direct dialogue with the CEO.
9. Why did you choose to partner with them?
The only reason was that I was looking for someone who could do some small changes now and then for me. Icecube was the first one to contact me and the quality of the first thing that they did for me was good enough. I liked their owner; he was very nice and friendly.
10. Did Icecube Digital evaluate your project scope and requirements correctly?
Often they do, but I need to be very specific in what I want and how I want. I have to spend some hours on preparation and really be correct in my details of how things should work and how they shouldn’t.
11. Did the company deliver as per your expectations?
Yes, they do generally.
12. Are you satisfied with the sales and customer support service?
I never spoke with their sales and support team. I don’t speak with others except the owner but my queries are solved within hours. Because of the time differences, he is always online when I start working so it’s very easy to get in touch with him.
13. Is there anything that makes them stand out compared to other companies (core Strengths)?
I’m not using them at that much high level that I can say that this is the strength of this company and this is what they do differently from everybody else. I’m only using them for the development work. But, the main strength that they have is their owner as he’s the one who makes everything happen from their part. He is very understandable and service minded person and that’s what I like about them. I’m not just another client in their eyes but it’s more like a friendly request every time so the personal relationship is very high with the company.
14. According to you, is there any area that you think they can improve upon?
No, they are good.
15. Did they offer proactive consultative approach? (Technical advice, design changes etc.)
No, because I didn’t allow them for that. I’m very strict as I’m a developer myself so I know how things should be done.
16. On a scale of 1 - 5, how would you rate Icecube Digital on the following parameters: (Where 5 - extremely satisfied and 1 - not at all satisfied)
A. Quality of work.
B. Reliability (demonstrating professionalism, responsiveness in communication, cost-effectiveness, meeting deadlines etc.)
C. Ability for Development
D. Ability for Design
E. Project Schedule
F. Project Consulting (Upfront suggestions)
G. Overall Score
H. How likely are you to recommend Icecube Digital to a colleague, out of five again.