Armada CRM

Customer Relationship Management

Visit website
Write a Review
Verified Profile
Armada Customer relationship management (CRM) is an approach to manage a company’s interaction with current and potential customers. It uses data analysis about customers’ history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth. Our Call Center Client application provides pop up of the customer details when a call is answered and also allows the call center agents to enter data related to the call and save it for future reference. The calls can be recorded so that supervisors can listen for monitoring and quality enhancement purposes. We also provide full reports related to calls, agent performance etc. This can be used for analysis of the call center performance and take necessary quality improvement steps. Automated Call Distribution, Call Queues, Skill based call routing etc are some of the many features of our Call Center solution.
Armada Infotech
1974
UAE
4 Industries
1 Language

Screenshot & Video

1/2

LICENSING & DEPLOYMENT

  • Proprietary
  • Cloud Hosted
  • Web-based

SUPPORT

  • Phone
  • 24x7 Support

Knowledge Base

  • Help Guides
  • Video
  • Blog

Armada CRM Core Features

CRM

  • Calendar & Task
  • Contact Management
  • Collaboration Tools
  • Custom Dashboard
  • Lead Management
  • Pipeline Management
  • Reporting
  • Sales Automation
  • Workflow Automation

Sales Force Automation

  • Account Management
  • Campaign Management
  • Customer Communications
  • Lead Management
  • Performance Metrics
  • Sales Forecasting

Call Center

  • Call Logging
  • Call Recording
  • Campaign Management
  • Manual Dialer
  • Predictive Dialer
  • Queue Management

Armada CRM Pricing

Pricing Type

  • Contact Vendor

Preferred Currency

  • USD ($)

Free Version

  • No

Payment Frequency

  • Quote Based

Armada CRM Reviews

No Review
No reviews submitted yet.
Be the first one to review