AutoMax Escalation

AutoMax Escalation allows organizations to receive and report incidents. AutoMax Incident management system (IMS) allows to record all received Incidents through the call center by dispatching them to the user to open a new Incident, creates an Incident ticket inside the system, and fill in the data according to the caller description then linking the Incidents with their geographical locations. AutoMax Escalation is the perfect companion to AutoMax Unified Communication solutions. You can communicate with mobile and field units through SMS other group messaging programs, email, phone, and a centralized dashboard that provides a clear view of real-time updates for better incident management. In addition, if an incident has not been closed or satisfactorily resolved, you can continue to escalate the task.