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Calabrio

Workforce Optimization for the Modern Contact Center

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Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE®, a unified suite—including call recording, quality management, workforce management, voice-of-the-customer analytics and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer and improve the overall agent and customer experience.
Calabrio

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LICENSING & DEPLOYMENT

  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows

Knowledge Base

  • Help Guides
  • Blogs
  • Infographics
  • Case Studies
  • Whitepapers

Calabrio Core Features

Workforce Management

  • Administrative Control
  • Budgeting/Forecasting
  • Contractor Management
  • Employee Scheduling
  • Time Tracking
  • Workforce Mobility

Calabrio Pricing

Pricing Type

  • Contact Vendor

Free Version

  • No

Payment Frequency

  • Monthly Payment
Vendor pricing page

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