CenterMaster

CenterMaster is a multichannel cloud-based contact center solution that is TCPA, PCI, and HIPAA compliant. Whether you have a dedicated team or need an enterprise solution, the CenterMaster platform is easily scalable to support your organization. It reduce live agent interactions by providing customers with self-serve options to access information, complete transactions, and automatically route more complex cases to the right agent when needed. CenterMaster includes an easy to use drag-and-drop interface to configure IVR campaigns within minutes providing the ability to serve customers 24x7. Utilizing speak recognition capabilities, customers can easily navigate menus and immediately address questions without having to hold for an agent. CenterMaster IVR gives the customer control improving the overall experience and creating operational efficiencies.