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DCDial

Inbound and outbound call center solutions

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Our cloud-based contact center solution helps companies reach millions of customers via interactive text and voice. Our highly customizable solution boasts an intuitive and user-friendly interface that allows our clients to design and deploy sophisticated communication strategies quickly and with relative ease. We help our clients boost productivity, enhance efficiency, and increase profitability by automating business processes: sales and marketing, scheduling, announcements, payment processing, and more.
DCDial
2012
United States
  • Banking
  • Consumer-services
  • Financial-services
  • Information-services
  • Information-technology-services
  • Retail
  • Telecommunications
7 Industries
  • English
1 Language

Screenshot & Video

1/6

LICENSING & DEPLOYMENT

SUPPORT

  • Email
  • Chat
  • Phone
  • 24x7 Support

Training

  • Webinar
  • Documentation

Knowledge Base

  • Help Guides
  • Video
  • Infographics
  • On-Site Training

DCDial Core Features

Call Center

  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Interactive Voice Response
  • Manual Dialer
  • Predictive Dialer
  • Queue Management
  • Reporting & Analytics
  • Voicemail

Call Tracking

  • Call Recording
  • Call Routing
  • Caller Identification
  • Campaign Management
  • CRM Integration
  • Intuitive Dashboard
  • Real-Time Analytics

IVR

  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Messaging
  • Phone Key Input
  • Survey Manangement
  • Text to Speech
  • Voice Customization
  • Voice Mail

DCDial Pricing

Pricing Type

  • Contact Vendor

Preferred Currency

  • USD ($)

Free Version

  • No

Payment Frequency

  • Monthly Payment
  • Annual Subscription
Vendor pricing page Get Free Trial Download Pricing Document

DCDial Reviews

5.0 5 Reviews
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Patrick.Meyer

DCDial is on top of their game, they are a company that Cares about their customers!

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Beam

Switched from

LiveVox
8x8 Contact Center
Asterisk

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Review Summary

I am an IT Manager and I have over 30 years of work experience in IT and I have worked with Several systems like DCDial and I have to say the ease of use and management of the system is better than most systems out there that I have experience with managing. I have to say their Support is top Shelf, very responsive, and eager to help with even the most simple thing...

Which features have you used in DCDial?

Call Center Software , Call Tracking Software

How long have you used DCDial?

9 Months

How frequently you use DCDial?

Daily

What do you like the most about DCDial?

The software is very easy to manage and support from an IT Management perspective.

One of the better systems that I have had the privilege to administer in 30+ years in IT

One of the best things about the software is the support team, they are on top of getting taken care of as fast as possible!!!

What do you like the least about DCDial?

This is not my first experience with software like this and the last 3 systems were very difficult to administer., DCDial is not difficult at all...

Malik Zeshan Ashraf

One Of The Bestest Calling Solution

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  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

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Review Summary

The app is really user-friendly and intuitive, I learned it in no time and I definitely suggest that those companies subscribed to DCDial also take advantage of their mobile app. It saves time and makes life easier. I love It
Aamir Shahzad

Awesome Service, I am HAPPY

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  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

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Review Summary

When I started using DCDial, I was interested specifically in the SMS campaigns because we send appointment reminders to our clients daily. I was super excited when I learned about the additional functionality of their SMS campaigns, particularly including a payment link in the SMS. Our clients are extremely happy now because there is no need to call us every time they want to make a payment: now they can do that on their own whenever.

erick thomas

Nice user experience

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  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

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Review Summary

Easy to use, got way more productive results than I initially expected. There was small learning curve initially, but once I got a hang of it I really liked how user friendly and intuitive the system was.
Iryna Kovantseva

I am their loyal customer

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  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

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Review Summary

I've been in real estate industry for years but I was always afraid of using dialers due to all of the regulations and additional expences for my business. One day I decided to take advantage of DCDial's free credit and ever since that time I've been their loyal customer.