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Dixa is the new way to deliver effortless and personal customer service. Our software eliminates chaos created by using disconnected systems and unifies the customer experience across all channels including email, chat, messaging, and phone. Dixa is a conversational customer service platform that unifies phone, email, chat, and messaging apps in one easy-to-use dashboard for agents, eliminating the need for ticketing systems and helping brands build stronger bonds with their customers. Get real-time performance stats, powerful routing capabilities, automation, integrations, and much more. Visit our website or book a demo to see how Dixa can supercharge your agent & customer experience!
- Banking
- Financial-services
- Information-services
- Information-technology-services
- Retail
- Transportation-trucking-railroad
- English
Screenshot & Video
LICENSING & DEPLOYMENT
- Proprietary
- Cloud Hosted
SUPPORT
- Email
- Chat
- Phone
- 24x7 Support
Training
- Webinar
- Documentation
Knowledge Base
- Help Guides
- Video
- Blog
Dixa Core Features
- Analytics & Reporting
- Customer Review
- Dashboards
- Email Integration
- Escalation
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
- Churn Management
- Communication Management
- Community Management
- Content Creation
- Feedback Management
- Gamification
- Live Chat
- Reporting/Analytics
- Self Services
- Video Support
- Action Management
- Customer Segmentation
- Dashboard
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
- Reporting & Analytics
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis
- Trend Analysis
Dixa Pricing
Pricing Type
-
Contact Vendor
Preferred Currency
-
USD ($)
Free Version
-
No
Payment Frequency
-
Monthly Payment
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Annual Subscription
Dixa Reviews
Caesar Austin
Posted on Jan 18, 2023
Dixa is the customer service platform that helps brands to create a great experience for the customer and eliminate bad customer service.
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Review Summary
I have tried many helpdesk tools and this is by far the best software of this type that I’ve come across. And my life has become much easier now with Dixa. This solution offers great features such as call routing, call recording, and voice recognition.
Which features have you used in Dixa?
Help Desk Software
How long have you used Dixa?
8 Months
How frequently you use Dixa?
Daily
What do you like the most about Dixa?
It is a very fast, simple and pretty intuitive software.
It has very powerful functionality.
Affordable and customizable tool.
What do you like the least about Dixa?
It helps me and my team to serve in a better way.