-Notification system to keep the members updated about the stale articles -Integration with other third-party tools- Zendesk, Freshdesk, Slack, Intercom, Olark, Disqus, Google Analytics, Private Hosting and more.
- Banking
- Computer-software
- Electrical-electronic-manufacturing
- Hospital-health-care
- Legal-services
- English
- French
- Italian
- Spanish
Screenshot & Video
LICENSING & DEPLOYMENT
- Proprietary
- Cloud Hosted
- Mac
SUPPORT
- Email
- Chat
- Phone
-
WeekdaysSupport Days
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
Support Time- 00:00 to 23:30 (GMT)
- 00:00 to 23:30 (ECT)
- 00:00 to 23:30 (EET)
- 00:00 to 23:30 (ACT)
- 00:00 to 23:30 (CST)
Training
- Webinar
- Documentation
Knowledge Base
- On-Site Training
Document360 Core Features
- Collaboration Tools
- Document Assembly
- Document Indexing
- Document Retention
- Document Sharing
- Document Storage
- Electronic Signature
- File Recovery
- File Type Conversion
- Offline Access
- Optical Character Recognition
- Version Control
Document360 Pricing
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
Yes
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Plans & Packages
- 3 team Accounts
- Public Knowledge base
- Unlimited articles
- Custom Domain with SSL
- Custom Branding
- Home Page Builder
- Drive (media management)
- AI-Powered Search
- Article Templates
- Tag Management
- SEO Management
- Knowledge base Widget (Basic)
- Feedback Manager
- Cookie Consent
- This plan includes all the features from Standard plan
- 3+ team Accounts
- Public Knowledgebase
- Everything in Standard plan +
- Custom CSS & JavaScript
- Custom Pages
- Analytics
- Smart Bars
- Review Reminders
- Article Redirection
- Recycle Bin
- Glossary
- Link Analyzer
- Knowledge base Widget (advanced)
- Global Find & Replace
- Snippets & Variables
- This plan includes all the features from Professional plan
- Private Knowledge base
- everything in Professional +
- 5 team accounts
- Custom Email Domain
- Security Groups and Roles
- Enterprise SSO, SAML, JWT
- Ticket Deflector
- 10000 Readers
- Reader groups
- API documentation (add-on)
- SEO Meta Generator (add-on)
- Sandbox environment (add-on)
- Auto Language Translation (add-on)
- This plan includes all the features from Business plan
- Everything in the Business Plan
- Mixed (Private/Public or Both) knowledge base
- 10000 Readers
- 1 Localization
- Workflows
- Security Groups and Roles
- AI Tag recommender
- Extensions - Zendesk, Freshdesk, Intercom, Slack, Drift, Microsoft Teams
- AI powered machine translation
- Multiple knowledge base assistant
- Security Groups and Roles
- IP restriction
- SAML/OpenID
- Audit logging
- Custom email domain
- This plan includes all the features from Enterprise plan
- Public and Private Knowledge base
- 10+ team accounts
- Custom CSS & JavaScript
- Customize system pages
- CDN & Image optimization
- Advanaced analytics
- Hyperlinks health analytics
- Team accounts analytics
- Reader accounts analytics
- Single Sign-on (SAML, JWT, OpenId)
- Security Groups and Roles
- Custom email domain
- Backup & Restore
- Extension- Freshdesk, Zendesk, Intercom, Drift, Slack, Microsoft teams and more
- API documentation (add-on)
Document360 Reviews
Highly recommended platform to make and publish self-service knowledge base
Integrations
Switched from
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Review Summary
Which features have you used in Document360?
Knowledge Management Software
How long have you used Document360?
3 Weeks
How frequently you use Document360?
Daily
What do you like the most about Document360?
Document360 has no need for technical skills. Its easy to use and learn.
Document360 provides us an exceptional end user experience when compared to other products.
We can use all the features for trial to see if the software meets our need.
What do you like the least about Document360?
No disadvantages I noticed in Document360 when compared to other products.
Document360 is the best knowledge base customer support tool so far
Review Summary
Which features have you used in Document360?
Knowledge Management Software
How long have you used Document360?
1 Years
How frequently you use Document360?
Daily
What do you like the most about Document360?
Can have up to 4 sub sections which makes navigation very easy
Document360 is a very easy tool to use even if you are not from a software background.
A huge scope for customisation as there are very few templates provided
What do you like the least about Document360?
Only supports English language, would like to see additional languages.
No mobile app at the moment, which is not convenient on the go.
Would like to see a lot more free demo tutorial videos.
Huge Upgrade, Document360 is a Hidden Gem. It\'s simply polished and professional!
Review Summary
Document360 was surprisingly easy to understand for the less technically inclined people in my team and that is a win. What we didn't need was an expensive solution we couldn't afford or justify and Document360 fit the bill. To me Document360 is a developing underdog on the CRM market with some huge advantages and opportunities. Its simply polished and professional. Our collective experience with Document360 has been extremely positive, and we recommend it wholeheartedly!
Awesome Buy
Review Summary
Highly customizable Knowledge Base solution
Review Summary
Document360 is worth investing
Review Summary
Document360, A reliable, user-friendly product
Review Summary
Best Knowledge Base Software in market
Review Summary
Top Grade Product and Service
Review Summary
This is the ONE!
Review Summary
Quick Setup, Easy to use, Great support
Review Summary
Positive Experience for our team.
Review Summary
After a long selection process--reviewing customer reviews and using trial versions--we finally settled for Document360. The product stood out for use for various reasons: It provided advanced features; We had the best-in-class service throughout the sales process. It’s been four months now since Document360 was set up, and already we are reaping the rewards. We have seen a positive turnaround in our learning process: it’s easier and full of fun. The platform has expedited knowledge sharing and empowered us to deliver digital training more effectively. Besides, employees are spending a fraction of the time they use to before Document360 intervention.
Document360 Rules!
Review Summary
Our company was in the market for an internal knowledge base solution that would provide the features and design that an ordinary shared drive or wiki site couldn't provide. The Document360 team has been great about helping us design our site to fit our needs. As with everything there have been a few minor hickups, but they have addressed them and continue to roll out new features and functionality that make this software extremely valuable to our company.
Easy to use, Powerful analytics and integration
Review Summary
Extremely easy to use, powerful analytics, easy integration in website. Very scaleable for our business needs. I really like the simplicity of Document360. My overall experience with Document360 has been exceedingly positive.
Awesome Product with cool features.
Review Summary
The version control makes it easy to maintain multiple versions of a document. The most important backup/restore feature allowing users to choose a manual or automatic system backup is brilliant. The editor comes with cool features like on-screen preview and full design preview. We can completely focus on the content and not worry about the formatting.
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