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eGain Solve

Customer engagement hub suite.

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eGain Solve is the industry’s leading omnichannel customer engagement software suite. Rated #1 by analysts and trusted by some of the biggest brands in the world, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. With it, you can sell smarter, serve better, and know more.
eGain Corporation

Screenshot & Video

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LICENSING & DEPLOYMENT

  • Cloud Hosted
  • Web-based

SUPPORT

  • Chat

Knowledge Base

  • Help Guides
  • Video Guides
  • Blogs
  • Webinars
  • Whitepapers

eGain Solve Core Features

Customer Service

  • Alerts/Notifications
  • Escalation
  • Help Desk
  • Live Chat
  • Response Templates
  • Self-Service Portal
  • Social Media Integration

Call Tracking

  • CRM Integration

Customer Experience

  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Data Collection
  • Predictive Analytics
  • Operations Management
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis

Customer Engagement

  • Communication Management
  • Feedback Management
  • Response Template
  • Reporting/Analytics
  • Self Services

eGain Solve Pricing

Pricing Type

  • Contact Vendor

Free Version

  • No

Payment Frequency

  • Quote Based
Vendor pricing page

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