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eGain CallTrack™

Record, categorize, prioritize, track, resolve, and analyze customer interactions

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eGain CallTrack™ is a dynamic case management and call tracking solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels.
eGain

Screenshot & Video

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LICENSING & DEPLOYMENT

  • Cloud Hosted
  • Web-based
  • Android
  • Windows

SUPPORT

  • Chat
  • Phone

Knowledge Base

  • Help Guides
  • Video Guides
  • Blogs
  • Webinars
  • Case Studies
  • Whitepapers
  • On-Site Training

eGain CallTrack™ Core Features

Call Tracking

  • Call Recording
  • Call Routing
  • Caller Identification
  • Intuitive Dashboard
  • Paid Search Attribution

eGain CallTrack™ Pricing

Pricing Type

  • Contact Vendor

Free Version

  • No

Payment Frequency

  • Annual Subscription
Vendor pricing page

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