Faveo Helpdesk

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Faveo Helpdesk provides Businesses with an automated Helpdesk system to manage customer support.

The word Faveo comes from Latin which means to be favorable. Which truly highlights the vision and the scope as well as the functionality of the product that Faveo is. It is specifically designed to cater to the needs of startups, SMEs, and large corporations empowering them with state of art, ticket-based support systems. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client queries diligently is all the difference between retaining or losing a long-lasting relationship. The company is driven by the passion of providing tools for managing consumer queries for strategic insights and helping organizations take those decisive decisions.

Faveo has been integrated with multiple platforms and new features are being added each month.

Faveo can also be customized according to requirement and we do undertake such requests.

Our aspiration is to become the world’s most favored open-source helpdesk application.

My Role:

I am leading the team at Faveo, working very closely with all the team members from product development, to sales to marketing to HR. At the same time, from time to time I do client demos, talk to the customers, to really be in touch at the grass root level and understand the pain point of the customers and continuously keep offering solutions for the same. 

Faveo Helpdesk & Service Desk software was mainly designed to help customer-facing teams help resolve tickets in a timely manner with easy-to-use, intuitive software. It can be used for internal use within the organization or for external customers. Coming more from an open-source mindset and world, we have both self-hosted and cloud-based options to install and use Faveo.

Our USP:

• Both self-hosted and SaaS(cloud) options are available
• Unlimited agent pricing makes it affordable 
• Customizations – Ability to add new features, integration
• Open source option available

Faveo is a very industry-agnostic product and is today being successfully used by Banks, universities, hospitals, corporates, hotels/resorts, and many other industries.

Our USP:

• Both self-hosted and SaaS(cloud) options are available
• Unlimited agent pricing makes it affordable 
• Customizations – Ability to add new features, integration
• Open source option available

We offer very personalized customer support, we work very closely with our customers. We have regular calls with customers, to understand their feedback. We assign a dedicated Account Manager to each customer.

Around 80 to 90% of our customers renew the product each year.

We have a large knowledge base with a product user manual and FAQ, which is continuously growing and improving. We also make YouTube videos for product usage. While onboarding customers, we give detailed personalized product training to each customer.

We ourselves use Faveo Helpdesk to manage all our customer's queries in a systematic manner and provide solutions in a timely manner. 

We have done approx. business of $ 304,883.

Faveo is getting stronger each month and each year and in the next 10 years we see ourselves doing business for $60,195,330 Our aim is to be the world's most favored open-source helpdesk application