- Education-management
- Financial-services
- Hospital-health-care
- Hospitality
- Leisure-travel
- Retail
- English
Screenshot & Video
LICENSING & DEPLOYMENT
- Proprietary
- Cloud Hosted
- Web-based
- Windows
- Mac
- Linux
SUPPORT
- Email
- Chat
- Phone
- 24x7 Support
Training
- Webinar
Knowledge Base
- Help Guides
- Video
- Blogs
- Webinars
Freshdesk Core Features
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Interaction Tracking
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- Response Template
- SLA
- Ticketing Management
- Alerts/Notifications
- Escalation
- Feedback Management
- Help Desk
- Knowledge Base
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
- Milestone Tracking
- Percent-Complete Tracking
- Status Tracking
- Time & Expense Tracking
Freshdesk Pricing
Pricing Type
-
Free
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Freshdesk Reviews
Fresh Desk Takes the Stress Out of Client Requests
Review Summary
As an agency owner, I was getting SO many emails with client requests. Some of which were getting lost and clients were getting upset (as they should) that I was missing deadlines. I started using freshdesk and I never had to worry about that again. I create a form on my website that sent the request directly to Freshdesk. I also liked that the client could add a file. Another great feature is I could ask questions right there and assign it to a team member through there as well! Just an all around great ticketing app!
Good Software
Review Summary
Great support tool with lots of inexpensive plans for small businesses
Review Summary
We use Freshdesk to facilitate our support tickets, which helps our team stay connected on the latest from our clients. We are a graphic design & web dev company, with 3-5 contractors assisting with support requests as needed. We use automation rules to automatically assign tickets to specific people, and the ticket queue allows other team members to quickly get up-to-speed if they need to jump in and assist. Integrates well with other solutions like Gravity Forms (from our website) and Zapier. Integrations with Asana don't work well for us, but that's largely due to the quantity of open / concurrent projects we have running in Asana at any given time. I've also implemented Freshdesk for clients, using the system more as a CRM to assign inquiries to specific teams, and to establish a knowledgebase. Really like the ability for agents to dynamically reference KB articles in ticket responses — particularly useful when you receive the same question repeatedly. Slash commands can get a little bossy though, because they use single characters to trigger, so it can cause issues if writing a response too quickly if you're not paying attention (e.g., I often use slashes in my responses indicating options, which triggers the /c or /s slash commands if I'm not careful). The recent interface updates have definitely improved usability, both on the admin and client-side. Improvements to the client portal have made it more appealing for linking from our website (e.g., direct links to the Freshdesk KB, since even the base plan now uses a more modern look & feel). Their support team has been very responsive and helpful, always willing to look into any issues or questions we may have. Also offer great insight into plan offerings and what would be the best fit for our business based on our needs. Would highly recommend Freshdesk to small / medium sized businesses like ours.
Easy way to manage tickets, could be more intuitive
Review Summary
I've been using Freshdesk for more than 3 years now. I find it an essential tool when communication con clients gets messy. Using Freshdesk you can track every message, leave internal notes for your team and makes easier to find old conversations with some clients. I think some of its features (like the dispatch'r) are not so intuitive to configurate, it'd be nice to have that feature improved.
Good for managing requests in any department!
Review Summary
Freshdesk has helped my Marketing department be able to stay organized when it comes to requests from our sales team and other departments. You can assign it (requests) to other people within a department. It also tracks the time it takes to manage requests. Overall, great system for high volume of requests. Very user friendly.
Freshdesk is a great customer service tool
Review Summary
I have used Freshdesk to receive concerns and complaints from our web development agency. It's very helpful in knowing which tickets to prioritize, which tickets are partially resolved, and which tickets are resolved. It gives you peace of mind that all your clients concerns are taken care of and clients feel that their concerns are being listened to and dealt with.
Excellent Tool for Supporting Clients
Review Summary
We started with freshdesk three years ago and have continued to implement the tool into our workflows. We started off using as an email repository, so that everyone could have visability on client issues. We have utilized many of the integrations that the app offers and still working on implementing features like the knowledge base.
Good Helpdesk in the Freetier
Review Summary
Affordable, comprehensive help desk software
Review Summary
Freshdesk had provided us with a feature rich platform to manage all our support desk needs. We looked at many other platforms and Freshdesk provided a great user interface, comprehensive set of features at an affordable price. We couldn't have asked for more.
A nice soulition when you need to provide customer service
Review Summary
I have used this for years and it has help me keep customers happy and my cases organized.
FreshDesk Can Adapt to Multiple Businesses
Review Summary
I've used Freshdesk for an online Genealogy website help desk as well as a SaaS provider and FreshDesk was adapable for the needs of these diverse companies.
Best ticketing system
Review Summary
Very solid and affordable helpdesk solution
Review Summary
Pretty good when pretty good is enough
Review Summary
Asset Management make admin simple work
Review Summary
Do you own or represent this business? Enter your business email to claim your GoodFirms profile.