Freshdesk

Affordable customer support software.

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Freshdesk is focused on making sure it offers a broad set of features for every channel a customer service & customer support software team wants to engage with users in. Freshdesk comes with excellent customer services for traditional channels such as email and phone as well as modern channels like chat, forums and social media, with a ticketing helpdesk that is tightly integrated with all these channels.
Freshworks
2010
United States
6 Industries
1 Language

Screenshot & Video

1/5

LICENSING & DEPLOYMENT

SUPPORT

  • Email
  • Chat
  • Phone
  • 24x7 Support

Training

  • Webinar

Knowledge Base

  • Help Guides
  • Video
  • Blogs
  • Webinars

Freshdesk Core Features

Help Desk

  • Analytics & Reporting
  • Alerts
  • Customer Review
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • Interaction Tracking
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Multilingual
  • Response Template
  • SLA
  • Ticketing Management

Customer Service

  • Alerts/Notifications
  • Escalation
  • Feedback Management
  • Help Desk
  • Knowledge Base
  • Live Chat
  • Response Templates
  • Self-Service Portal
  • Social Media Integration

Live Chat

  • Chat Bots
  • Proactive Chat
  • Reports & Analytics
  • Visitor Tracking

Ticketing

  • Customer Portal
  • Event Ticketing
  • Membership Management
  • Mobile Ticketing
  • Online Ticketing

Project Tracking

  • Milestone Tracking
  • Percent-Complete Tracking
  • Status Tracking
  • Time & Expense Tracking

Freshdesk Pricing

Pricing Type

  • Free

Payment Frequency

  • Monthly Payment
  • Annual Subscription

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