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Freshdesk is focused on making sure it offers a broad set of features for every channel a customer service & customer support software team wants to engage with users in. Freshdesk comes with excellent customer services for traditional channels such as email and phone as well as modern channels like chat, forums and social media, with a ticketing helpdesk that is tightly integrated with all these channels.
- Education-management
- Financial-services
- Hospital-health-care
- Hospitality
- Leisure-travel
- Retail
- English
Screenshot & Video
LICENSING & DEPLOYMENT
- Proprietary
- Cloud Hosted
- Web-based
- Windows
- Mac
- Linux
SUPPORT
- Email
- Chat
- Phone
- 24x7 Support
Training
- Webinar
Knowledge Base
- Help Guides
- Video
- Blogs
- Webinars
Freshdesk Core Features
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Interaction Tracking
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- Response Template
- SLA
- Ticketing Management
- Alerts/Notifications
- Escalation
- Feedback Management
- Help Desk
- Knowledge Base
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
Freshdesk Pricing
Pricing Type
-
Free
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Freshdesk Reviews
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