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Gladly is reinventing customer service to put people at the of it. With a customer service platform that enables B2C companies to focus on people talking to people throughout a lifetime of naturally productive conversations, Gladly helps brands communicate with their customers seamlessly across all channels from voice, email and messaging to chat and social media.
- Banking
- Business-supplies-equipment
- Financial-services
- Hospital-health-care
- Information-services
- Information-technology-services
- English
Screenshot & Video
LICENSING & DEPLOYMENT
- Proprietary
- Cloud Hosted
SUPPORT
- Email
- Chat
- Phone
- 24x7 Support
Training
- Webinar
- Documentation
Knowledge Base
- Help Guides
- Video
- Blog
- Case Studies
Gladly Core Features
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Escalation
- Interaction Tracking
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- Response Template
- SLA
- Ticketing Management
- Alerts/Notifications
- Appointment Management
- Escalation
- Feedback Management
- Help Desk
- Knowledge Base
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
- Action Management
- Customer Segmentation
- Dashboard
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis
- Trend Analysis
- Alerts/Notifications
- Canned Responses
- Chat Bots
- Proactive Chat
- Reports & Analytics
- Secured Encryption
- Visitor Tracking
Gladly Pricing
Pricing Type
-
Per User
Preferred Currency
-
USD ($)
Free Version
-
No
Payment Frequency
-
Monthly Payment
Plans & Packages
Standard
$180 Per Month
Gladly Reviews
Justine Snee
Posted on Feb 10, 2023
Gladly is a live chat and customer service solution that is designed for accessibility and personalization for better customer support.
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Review Summary
Great software to chat with potential clients and I just love it as it allows me to do my job efficiently and give better services to my customers. All features are amazing and very useful but its chat throttling, chat attachment and concurrent messaging are my favourite features.
Which features have you used in Gladly?
Help Desk Software , Live Chat Software , Customer Experience Software
How long have you used Gladly?
6 Months
How frequently you use Gladly?
Daily
What do you like the most about Gladly?
Highly customizable solution.
It has all excellent and interactive features.
It’s a seamless and user-friendly tool.
What do you like the least about Gladly?
There are some glitches which take some time to sort out.
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