LiveChat

In my organization, we use live chat as our help desk software. It offers a complete help desk platform to help & support the customer in all various ways. Not only that, but this software also allows the sales team to reach their target market. As well as, being able to add a chat widget on our website through this tool puts us in a much better position than our competitors. Our tool has a lot of pros inside it, but some of them make it different from other help desk software. These pros are: -

I am Scott Steward, the CEO and FOUNDER of Hi Collectors. When I was starting a business I needed help desk software that would assist with my customer care services and also plan my schedules. But in recent years there have been advances in help desk software which have been introduced and contain special features. In my company I am currently using Live Chat. It helps support customers as well as sales teams, with live chat you can manage multiple communication channels from a single dashboard which can include emails, messages , applications as well as the company website. It also offers integration from other comment platforms. It allows you to share customer details, message management share announcements, introduce new products and also allows visitors to chat Live chat however has some disadvantages that older people find it hard to use, some older generations like baby boomers find the features confusing and hard to use.