LiveVox

More power to the contact center

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LiveVox is a leading provider of enterprise cloud contact center solutions, managing more than 12 billion interactions a year across a multichannel environment. With over 15 years of pure cloud expertise, we empower contact center leaders to drive effective engagement strategies on the consumer’s channel of choice. Our leading-edge risk mitigation and security capabilities help clients quickly adapt to a changing business environment.

Screenshot & Video

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LICENSING & DEPLOYMENT

Proprietary
Cloud Hosted
Web-based

SUPPORT

Email
Chat
Phone
24x7 Support

Training

Webinar
Documentation

Knowledge Base

Help Guides
Video
Blog

LiveVox Core Features

Contact Management

Contact Database
Contact Import/Export
Daily Call List
Interaction Tracking
Lead Management
Reminders
Search/Filter
Segmentation
Shared Contacts
Templates

Call Center

Call Logging
Call Recording
Call Scripting
Campaign Management
Conference Calling
Escalation Management
Interactive Voice Response
Manual Dialer
Predictive Dialer
Queue Management
Reporting & Analytics
Voicemail

IVR

Call Center
Call Logging
Call Recording
Call Routing
Messaging
Phone Key Input
Survey Manangement
Text to Speech
Voice Customization
Voice Mail

Predictive Dialer

Call Monitoring
Call Recording
Call Scheduling
Call Transfer
Campaign Management
Lead Management
List Management
Scripts & Surveys
Voicemail Detection

Customer Engagement

Churn Management
Communication Management
Community Management
Content Creation
Feedback Management
Gamification
Live Chat
Reporting/Analytics
Self Services
Video Support

LiveVox Pricing

Pricing Type

Per User

Preferred Currency

USD ($)

Free Version

Payment Frequency

Monthly Payment

Vendor pricing page

Plans & Packages

Standard

$65 Per User

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