LiveVox

More power to the contact center

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LiveVox is a leading provider of enterprise cloud contact center solutions, managing more than 12 billion interactions a year across a multichannel environment. With over 15 years of pure cloud expertise, we empower contact center leaders to drive effective engagement strategies on the consumer’s channel of choice. Our leading-edge risk mitigation and security capabilities help clients quickly adapt to a changing business environment.
LiveVox
2000
United States
7 Industries
1 Language

Screenshot & Video

1/2

LICENSING & DEPLOYMENT

SUPPORT

  • Email
  • Chat
  • Phone
  • 24x7 Support

Training

  • Webinar
  • Documentation

Knowledge Base

  • Help Guides
  • Blogs

LiveVox Core Features

Contact Management

  • Contact Database
  • Contact Import/Export
  • Daily Call List
  • Interaction Tracking
  • Lead Management
  • Reminders
  • Search/Filter
  • Segmentation
  • Shared Contacts
  • Templates

Call Center

  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Conference Calling
  • Escalation Management
  • Interactive Voice Response
  • Manual Dialer
  • Predictive Dialer
  • Queue Management
  • Reporting & Analytics
  • Voicemail

IVR

  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Messaging
  • Phone Key Input
  • Survey Manangement
  • Text to Speech
  • Voice Customization
  • Voice Mail

Predictive Dialer

  • Call Monitoring
  • Call Recording
  • Call Scheduling
  • Call Transfer
  • Campaign Management
  • Lead Management
  • List Management
  • Scripts & Surveys
  • Voicemail Detection

Customer Engagement

  • Churn Management
  • Communication Management
  • Community Management
  • Content Creation
  • Feedback Management
  • Gamification
  • Live Chat
  • Reporting/Analytics
  • Self Services
  • Video Support

LiveVox Pricing

Pricing Type

  • Contact Vendor

Preferred Currency

  • USD ($)

Free Version

  • No

Payment Frequency

  • Monthly Payment

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