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Metaphor Contact Center

Secure Hosted Contact Center.

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Metaphor Contact Center delivers remarkable omnichannel customer experiences — across voice, email, text, social, and web — through a single, secure hosted software platform. The platform gives your agents the tools they need to have rewarding conversations with your customers across all channels and take immediate, meaningful actions. Experience increased First Contact Resolution, decreased Average Contact Handle Times, and improved Customer Satisfaction.
USAN

Screenshot & Video

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LICENSING & DEPLOYMENT

  • Cloud Hosted
  • Web-based

Knowledge Base

  • Help Guides
  • Webinars

Metaphor Contact Center Core Features

Predictive Dialer

  • Call Monitoring
  • Call Recording
  • Call Scheduling
  • Call Transfer
  • Campaign Management
  • Lead Management
  • List Management
  • Rewards & Gamification
  • Scripts & Surveys
  • Voicemail Detection

Metaphor Contact Center Pricing

Pricing Type

  • Contact Vendor

Free Version

  • No

Payment Frequency

  • Monthly Payment
Vendor pricing page

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