OneBill

We are seeing some good traffic coming to our website from GoodFirms and getting more exposure to our brand after listing OneBill on GoodFirms.

OneBill is a cloud-based provider of Billing and Revenue Management (BRM) solutions. OneBill’s BRM platform provides complete visibility into all receivables, allowing businesses to monetize their products/services effectively, accelerates time-to-market to maximize their market and margin opportunities, automates the order fulfillment processes, real-time management of agents and channel ecosystem, and offers a 360-degree view of customer interactions. The platform’s transactional core consists of Opportunity Tracking, Quoting, Contract Management, Order Management, Order Fulfillment, Inventory Tracking, Subscription Management, Consumption Rating, Taxation, Billing, Invoicing, Payment Processing, A/R Management, and Revenue Recognition while supporting modules ranging from vendor/reseller management to agent commissioning, which rounds out the comprehensive Revenue Management ecosystem.

I am the Founder and CEO of OneBill Software Inc. and lead a team of 120+ employees across our offices in the US, Canada, UK, India, and Australia.

Prior to starting OneBill in 2009, I worked for Portal Software, where we developed a billing solution for On-Premise deployment only. However, I found that as businesses were increasingly moving into the cloud world, they were not open to investing millions of dollars to obtain a software license and then spending a few million more dollars on implementation costs to deploy the actual billing solution that meets their requirements. This created a significant barrier to other smaller service providers accessing a solution. So, I saw an opportunity to provide a flexible cloud-based, OSS/BSS solution for businesses of all sizes with varying needs. 

Moreover, while there were other billing solutions out there offering cloud-based platforms, they were yet to infiltrate complex verticals such as Telecommunications. Furthermore, these other solutions were focused on the billing needs of those offering purely subscription-based services.

Most cloud-based billing platforms that exist in the market are highly focused on subscription-based or recurring billing. While this was one of the dominant pricing strategies 10 years ago, we are finding a shift where consumption-based billing will be the ‘go to’ tactic in the market. According to OpenView Partners, 45% of SaaS businesses adopted usage-based pricing in 2021 (versus 34% in 2020) and it is predicted that 56% of companies will be using this strategy by 2023.

Through the OneBill platform, businesses can easily deploy consumption-based, subscription-based, rule-based, volume-based, overage-based pricing, one-time, and even a hybrid of all of the above. Therefore, we find a lot of businesses that have complex pricing strategies generally approach us for our expertise in this area.

We have customers from 14+ industries using OneBill. However, our center of gravity is definitely in servicing the SaaS, Telecommunications, Logistics, IoT and Enterprise markets. As mentioned above, the industries that get the most value out of OneBill are those that have a monetization strategy based on a hybrid business model, a combination of subscription and metered usage of their product or service, and have complex pricing structures.

There are 3 features that particularly differentiate OneBill from other competitor products in the market. Firstly, we have developed a proprietary Service Delivery Platform that enables our billing platform to create and automate workflows to activate any downstream systems, so that a product or service order can be orchestrated and fulfilled. Secondly, our advanced Usage Rating Engine is able to compute layers upon layers of detailed usage data (e.g. minutes, volume, etc.) and accurately apply it to a customer invoice. Lastly, through our Channel Partner capability, businesses are empowered to set up multiple tiers and levels of partners across varying geographies, configure unique product catalogs with local currency pricing, automatically ingest and convert a high volume of usage rating data files into error-free invoices, provide partners with the ability white-label and bill-on-behalf-of, streamline and accurately manage tax compliance and reporting, support flexible settlement definition (including fixed cost, revenue share, profit share and more), and manage the settlement of commissions in real-time.

Within OneBill, we measure customer satisfaction based on how much we are able to automate their end-to-end revenue management without any leakage of revenue so that they can maximize their margin without leaving money on the table. We have a customer success team in place that is dedicated to ensuring that customers are satisfied with their OneBill experience. This involves conducting quarterly calls with these customers, gaining their feedback through a satisfaction survey, and also being responsive to any issues that may arise.

No, our customers are not repetitive. They usually engage in long-term contracts with at least a 2-year term.

Yes our platform has a knowledge base of written content that users can access and also video tutorials. The written content has been formatted so that users can easily search on a key topic and navigate to the answer they need.

We have a Service Level Agreement in place with each customer where they can escalate issues based on four levels of severity. For example, for a small request that has a minimal business impact, we have a ticketing system where customers can raise an issue and a member of our team will contact them within 40 hours. On the other side of the scale, if the issue is mission-critical from a business impact perspective, our technical team will respond to the customer within 4 hours and have a dedicated team member working through the issue with that company daily, for as long as it takes to find a resolution.

$5,000,000 ARR

Our vision is to see OneBill adopted in other industries where we currently don’t have a strong presence but have the need for our expertise in consumption-based billing. These include industries such as Membership, Retail, and Lease Management. Furthermore, in considering our long-term innovation pipeline, we would also like to assess how emerging technologies such as Blockchain and Biometrics could play a role in enhancing our solution.