Real-time customer insights that lead to action across the entire organization. Deliver breakthrough customer experiences with the most powerful, agile Experience Management Platform™ .

Core Features
Reputation Management Features
  • Analytics & Insights
  • Campaign Management
  • Custom Dashboard
  • Multi-Channel
  • Review Generation
  • Review Monitoring
  • Social Monitoring
Customer Loyalty Features
  • Activity Tracking
  • CRM
  • Membership Management
  • Reporting and Analytics
Market Research Features
  • Benchmarking
  • Data Management
  • Multi- Channel Distribution
  • Reporting/Analysis
  • Sample Management
  • Statistical Analysis
  • Survey Management
Customer Engagement Features
  • Churn Management
  • Communication Management
  • Feedback Management
  • Reporting/Analytics
Customer Experience Features
  • Action Management
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Data Collection
  • Predictive Analytics
  • Operations Management
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis
  • Trend Analysis
Pricing Type
Contact Vendor
Free Version
Payment Frequency
Quote Based
Customer Reviews
4.5 (2 Reviews)

Not just for surveys

posted on 12/10/20

I am a professor in a university. I used Qualtrics for my dissertation. I like its seamless integration with SPSS. But Qualtrics is not just for survey or research, I use Qualtrics to do low-stakes learning activities for my course, Nursing Research. The quiz tool on our learning management system does not match the capability of Qualtrics, in my opinion.

Overall, great software

Jeanette Høj Jensen
posted on 5/10/20
I have used it for a survey and I've been very happy with it overall. There were a couple of glitches, some of them fixable by customer service and some of them not. For example, when I exported graphs etc. sometimes the numbers on the x or y axis where on top of each other, which could not be corrected. Also, it is not possible to adjust the font, size etc of the text on graphs.
Licensing & Deployment
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Phone
Knowledge Base
  • Help Guides
  • Blogs
  • Case Studies
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