RedTeam

RedTeam was born from the need to solve real-world problems. There is currently a lack of sophisticated technology found on construction job sites that materially contribute to job delays, missed budgets, and increased job safety risk. A report released by FMI and PlanGrid revealed that construction professionals spend 35% of their time on non-optimal activities such as looking for project information and data, conflict resolution, and dealing with mistakes and rework. This non-optimal activity accounts for $177.5 billion in labor costs per year in the U.S. alone.

RedTeam Software was created to give contractors the advantage by addressing four key challenges that currently plague the construction industry: high fragmentation, poor communication, lack of data transparency, and a skilled labor shortage.

Being born out of the construction industry, we understand that value is the primary driver when exploring ways to optimize workflows. We look at value creation in three distinct categories, risk, time, and team. Lowering risks associated with all the information that flows during a construction project is a fundamental value proposition of RedTeam, making sure that people know what they need to know when they need to know it—also, thinking about the potential for disputes and the importance of having the information you need to assess the respective responsibilities as established during the project properly. Time is also a core element to what RedTeam offers, breaking down communication silos and making it easier for people to do their job every day. Last but not least is the people on your team; by focussing on making it easier for them to thrive in their role, you will attract and retain your best talent!

When we built RedTeam, we kept all these critical values in mind, which is why our software connects the dots seamlessly between contract management, financial control, and project documentation.

RedTeam caters to commercial general contractors in the construction industry. As stated above, the construction industry is one of the least digitized sectors in our society.  Too many essential processes involved in multi-million dollar construction projects are handled via pen and paper or on a loose excel sheet living on someone’s laptop desktop. RedTeam was built exclusively to help commercial contractors achieve operational excellence. They have benefited by using RedTeam’s real-time communication and collaboration, budget management, resource documentation, and ability to share data from any corner of the world. Using RedTeam’s platform, contractors have been able to speed up the construction project process.

RedTeam is constantly enhancing its platform applications to cater to the changing needs of the construction industry. The platform fundamentally changes the way construction professionals communicate and collaborate. RedTeam also recently acquired the Fieldlens App. Fieldlens accelerates RedTeam's ability to fully leverage the power of smart personal devices on job sites to facilitate instant access to project information better, support more robust real-time communication, and fully transform how construction project teams work together on job sites. Fieldlens boosts productivity by helping contractors manage and markup design drawings and coordinate Jobsite collaboration with intuitive messaging, keeping teams focused on emerging critical issues. Users create "posts" directed to one or more colleagues on their project teams, which may include annotated drawings, pictures, observations, such as weather, and references to contract documents. Posts can alert team members of further contractual direction or responses.

The company recently released new application enhancements that include: 
TeamPlayer, an app that facilitates collaboration for subcontractors by improving communication for all team members involved to have instant access to critical documents and transactions – making it easier to reduce risk, improve accountability, increase compliance, streamline billing, and an overall improved relationship with contractors. TeamPlayer also addresses construction billing pain points. Improperly prepared or non-conforming applications for payment slow down cash flow and require costly administrative intervention to make corrections. Using TeamPlayer, Electronic Applications for Payment (eApps) streamline the subcontractor invoicing and payment process and are simple to create.

An ROI Calculator to help commercial contractors estimate and measure the value of adopting different construction technologies.

New financial management features like Project Phases and Project Cost Categories to help general contractors understand costs when the industry is dealing with the impacts of COVID-19.

From our internal tracking of NPS score, we consistently rank in the excellent category. One key element to our success is having a well-trained team to ask the right question when an issue arises and stay focused on the desired outcome.

More often than not, we find that companies get the most benefit from understanding how RedTeam’s workflow can help them get to a defined objective more efficiently than what was done in the past. This may mean rethinking their approach, which requires a deep understanding of the construction industry from our service team. We invest in team training and making sure we answer questions as quickly as possible. Live chat has been a critical factor in that success with the nearly instant response so our client can continue their work with no work interruption.

Yes, as a saas software, we are very focused on year over year retention. Fully implemented customer retention is around 85%, with a jump to 90%+ after the first year. We have found that the key to retention is to make sure we have alignment with our clients relative to the type of business they do, their objective, and engagement in the implementation of the software. A product like RedTeam offers an excellent opportunity for organizations to review their workflows and find many ways to optimize these for risk management, time savings, and robust relationship management with their subcontractors.

RedTeam is dedicated to providing an exceptional construction management platform and educating its customers on the best practices to use with its platform. RedTeam offers frequent builderchats to discuss how contractors can leverage their business with a management platform, educational ebooks, blog content, and even planned webinars to discuss the current state of the industry. 
We offer a fully supported live implementation for all our clients, making sure we help them find quick wins for the organization and help train their entire team on the platform. The training is typically provided through live web meetings, organized based on our clients’ key objectives.

There are many avenues for clients to receive support from our team. We offer a live chat support team from 8 am to 8 pm EST and a series of recorded video content, and a complete library of wikis that can be accessed at any time within the platform. If a client wishes to have in-person support, they can set up a call-me with a typical turnaround time of 2-4 business hours. Over 90% of our support requests come through the live chat and are resolved either immediately or within one business day.

Over 20,000 projects were created in RedTeam in 2020, and over 350,000 team members contributed to these projects.

The construction industry is going through a rapid phase of digitization; we see RedTeam as the best in class platform to help general contractors in every aspect of the GC and subcontractor relationship. Our cloud offering will continue to allow people to collaborate from anywhere in the world at any time and make sure that all the team members on a project have access to the information they need to perform their work with confidence.

Mobile technology will continue to become a more prominent aspect of our offering with digitized plans where all project members can collaborate and access anywhere.

Our approach has always been focused on harmonizing internal and external collaboration for each project. We see RedTeam continuing to excel in helping construction professionals work together efficiently and reducing disputes and rework on each project. This means impeccable documentation control, as well as contract and financial management in a single cloud-based platform. We will continue to break down the different silos of information and unify all the information for each project in a single environment where you can manage your business development activities, preconstruction work, and construction phase all the way to close out. Achieving our mission of “Helping our peers in construction have peace of mind” lives at the core of everything we do.