Sapling

Sapling sits on top of CRMs and messaging platforms to help agents more efficiently compose personalized responses. Managers gain conversational insights to coach and prepare teams. Sapling Suggest retrieves relevant responses from a team knowledge bank and allows agents to respond more quickly to customer inquiries by simply clicking on the desired response. Empower agents instead of providing brittle, decision tree-based chatbots. Autocomplete Everywhere provides deep learning-powered autocomplete suggestions across all messaging platforms, allowing agents to respond to customers more quickly. Sapling Suggest will automatically suggest responses on customer chats or helpdesk tickets by matching customer inquiries with relevant replies. Manage higher inbound volumes effortlessly.