Scopedesk

Service desk solution that helps businesses manage tickets, track billable timing, send canned replies to customers, and more. Facilitates shared or individual help desk workspaces with access permissions for diverse teams and departments and share information throughout organization. Depending on organization’s requirements, close the entire site to guest visitors, or allow visitors to access selected resources without having them sign in. Email-to-ticket conversion utility converts customer emQuick and reliable access while away from the office. Enables access to help desk data from today’s most popular smart phones and mobile devices. Mail messages from the multiple mailboxes into the ticket database, while keeps users up-to-date with timely email notifications and alerts. Support ticket system with powerful and easy-to-use features allows collaboration with customers and team members. Use as a simple solution or sophisticated web-based support ticket software, depending on business needs. From basic to advanced workflow settings based on users’ behaviour or ticket information to deliver consistent help desk process. Capture requests from various sources and then assign and prioritize with minimal manual intervention.