ServiceWise

ITSM Software that improves efficiency across different departments.

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ServiceWise is a completely customizable internal helpdesk and IT Service Management (ITSM) solution. ServiceWise focuses on providing the highest level of service to your customers. Introducing the all-new LiveSync feature, customers can now chat live with support or request a meeting in a single click. No matter whether you are a 15-person or 5,000-person support organization, ServiceWise is a powerful and proven solution that enables you to automate and streamline your IT services and help desk activities with configurable workflows, process management, email notifications, and a searchable knowledgebase.
TechExcel
1995
United States
1 Industry
1 Language

Screenshot & Video

1/2

LICENSING & DEPLOYMENT

  • Proprietary
  • Cloud Hosted
  • On Premises
  • Web-based
  • Windows

SUPPORT

  • Email
  • Phone
  • 24x7 Support

Training

  • In-person

Knowledge Base

  • Help Guides
  • Video Guides
  • Webinars
  • Whitepapers

ServiceWise Core Features

Help Desk

  • Analytics & Reporting
  • Customer Review
  • Customization
  • Email Integration
  • Escalation
  • Live Chat
  • Multilingual
  • SLA
  • Ticketing Management

Service Desk

  • Change Management
  • IT Asset Management
  • Knowledge Base
  • Mobile Access
  • Problem Management
  • Remote Control
  • Reports
  • Self Service Portal
  • SLA Management

ITSM

  • Asset Management
  • Customization and Flexibility
  • Incident Management
  • IT Release Management
  • Reporting and Analytics
  • Security and Compliance
  • Self-Service Portal
  • Service Level Management

ServiceWise Pricing

Pricing Type

  • Flat Rate

Preferred Currency

  • USD ($)

Free Version

  • No

Payment Frequency

  • Monthly Payment
Vendor pricing page
  • 30 Days Trial

Plans & Packages

Standard
$20 Per Month

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