SynergySuite

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SynergySuite provides a comprehensive “back of house” operational platform for multi-unit restaurant chains across the globe.  This fully mobile and SaaS-based technology allows restaurant operators to dramatically increase bottom-line profitability by better managing food and labor costs, driving operational excellence, and giving leadership critical data they need at their fingertips to optimize their operations.  This includes helping with inventory & purchasing, labor & scheduling, robust reporting, operational checklists, food safety, cash management, and employee onboarding. As the CEO of SynergySuite, I focus on bringing the right people and technology together to enable multi-unit restaurant chains to drive bottom-line profitability and operational excellence.

SynergySuite was born from a restaurant software consultancy business. Our co-founders originally started a company called Sykon that worked with restaurant brands to vet and integrate software to meet the needs of the restaurant. It was from this experience that SynergySuite grew. 
 
After seeing the challenges that come with an unwieldy tech stack, Niall and Suzanne Keane decided to build the software clients wanted. From conversations with dozens of restaurant brands, as well as their own experience working in bars and restaurants prior to starting Sykon, the Keanes had a strong understanding of pain points not only in the industry but specifically in restaurant technology.  

SynergySuite is a back-of-house restaurant management software. We make running restaurant operations easier and more profitable, primarily through better visibility with reporting that integrates the tech stack, and time and cost savings on food and labor. The full SynergySuite platform includes eight modules: inventory, purchasing, operations, reporting, time and attendance, food safety, HR, and cash management. 
 
SynergySuite stands out from competitors as a cloud-based, all-in-one solution in a market crowded with one-off solutions. Many companies are made only for inventory, only for food safety, only for labor scheduling, etc. However, our platform was built from the ground up, not through integration, but as a modularized system, so clients can use as many or as few modules as they would like without the need for integrations. 
 
SynergySuite was also built mobile-first. In an industry where employees are on the go and many work in multiple locations, being easy to use on a phone or tablet is a must-have. 

Multi-unit franchise owners, restaurants, fast-casual, table service, and large brands.

Restaurants have incredibly thin margins. As brands begin to grow to 5, 10, or more locations, they gain efficiencies in purchasing but lose visibility and control. It becomes impossible (or extremely time-consuming) at scale to handle processes like inventory, scheduling, and reporting manually. Thus, they look for restaurant operations technology to make these things more efficient. 
 
Many restaurants try to piecemeal a platform from 3 to 6 different “best of breed” software with poor results. Those individual solutions do one thing very well, but rarely integrate well with each other and do not roll up into holistic reporting. 
 
SynergySuite does all of that. Because it was built as a single, modularized solution, everything communicates together so clients get visibility into operations, and streamline every part of their back of the house to save money in the big areas where restaurants lose money – food and labor. 

We measure customer satisfaction by two key metrics.  First, usage & adoption of our SaaS platform.  We are able to measure the daily interactions within our system by user and location giving us real insight into overall adoption.  Second, is the results our restaurant customers see in the reduction of food & labor costs.  This key benefit of SynergySuite provides a significant return on investment and allows our customers to stay viable and competitive in a challenging market. 

As a subscription-based software platform, customer retention is critical to our business.  This is measured by all SaaS companies with a metric called “Churn” (% of customers lost within a given year).  In 2020 and 2021 our “Churn” rates were between 1-2%. Industry best practice is anywhere between 5-10% customer churn. The critical 
nature of our platform, tangible value proposition and the large investment required to 
implement SynergySuite allows for very high customer retention.

We have a live training database in which customers can utilize customer webinars, blog articles, videos, and FAQ’s. We also have live support, and a customer service team dedicated to making sure our customers get the most out of our product.

Each of our clients has a dedicated customer service representative available to help with questions, implementations, upgrades, and feedback – making sure our clients succeed. Additionally, our product team is easily accessible for feature requests, customization, and answering product-related questions.

Our technology is currently being used in nearly 4,000 restaurants across the US and Europe.  (As a private company, we do not share exact revenue numbers with the general public.)

Innovation is key to our current and future success.  SynergySuite will continue to keep our platform at the leading edge of restaurant technology.  Over the next 10 years, we will look for complementary technologies to build or buy keeping our focus on “back of house” operations.  New innovation over this time will include further leveraging AI and machine learning, and strengthening business intelligence capabilities and automation to better meet the needs of our customers.