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SysAid empowers organizations to deliver exceptional service – automagically. A comprehensive, next-gen ITSM platform, SysAid comes ready for action with generative AI baked into every element of service management, all wrapped up in an intuitive, fully conversational user experience. The result? You lift CSAT scores by delighting employees with a reliable, easily accessible, and incredibly convenient service experience (AKA a consumer grade service experience). Because now they can get the help they need at any time, in the channels they’re comfortable working in. MTTR improves as admins are free to now focus on more strategic tasks and projects. And organizations are liberated to unleash their true potential for productivity and fulfill their purpose.
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LICENSING & DEPLOYMENT
- Proprietary
- Cloud Hosted
- On Premises
- Web-based
- iPhone/iPad
- Android
- Windows
- Linux
SUPPORT
- Chat
- Phone
- 24x7 Support
Training
- Webinar
- In-person
- Documentation
Knowledge Base
SysAid Core Features
- Asset Tracking
- Audit Management
- Compliance Tracking
- Configuration Management
- Contract/License Management
- Inventory Management
- Maintenance Management
- Requisition Management
- Change Management
- CMDB
- Incident Management
- IT Asset Management
- Mobile Access
- Procurement Management
- Remote Control
- Reports
- Self Service Portal
- SLA Management
- Asset Management
- Customization and Flexibility
- Incident Management
- IT Release Management
- Reporting and Analytics
- Security and Compliance
- Branding Control
- Customer Portal
- Membership Management
- Reporting & Analysis
- Ticket Reservations
- Analytics & Reporting
- Alerts
- Dashboards
- Interaction Tracking
- Live Chat
- Multi-Channel
- Response Template
- Ticketing Management
SysAid Pricing
Pricing Type
-
Per User
Preferred Currency
-
USD ($)
Free Version
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No
Payment Frequency
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Annual Subscription
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Quote Based
Pricing Description
SysAid offers a variety of packages based on ITSM best practices that fit your organization’s maturity, size, and needs. Each package features includes implementation by SysAid professionals who are ITSM experts.
