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Twilio

The world’s leading cloud communication platform

4.0 1 Reviews
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Twilio powers personalized interactions and trusted global communications to connect you with customers. Create the exact solution you need to engage customers at every step of their journey. Twilio is a single platform with flexible APIs for any channel, built-in intelligence, and global infrastructure to support you at scale. Connect with customers on their preferred channels—anywhere in the world. Quickly integrate powerful APIs to start building solutions for SMS and WhatsApp messaging, voice, video, and email. Provide service so convenient and proactive, your customers will think you can read minds. Contextual data, flexible workflows, and seamless cross-channel communications empower your teams to engage people in powerful new ways. Go beyond basic automation to build personal relationships with billions of global consumers. Leverage your existing data to create individual journeys and deliver 1:1 messages that customers care about.
Twilio Inc
2008
United States
  • Banking
  • Financial-services
  • Hospital-health-care
  • Information-services
  • Information-technology-services
5 Industries
  • English
1 Language
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Screenshot & Video

1/2

LICENSING & DEPLOYMENT

SUPPORT

  • Email
  • Phone
  • 24x7 Support

Training

  • Webinar
  • Documentation

Knowledge Base

  • Help Guides
  • Video
  • Blog
  • Webinars
  • Infographics
  • Case Studies
  • Whitepapers

Twilio Core Features

Customer Engagement

  • Churn Management
  • Communication Management
  • Community Management
  • Content Creation
  • Feedback Management
  • Gamification
  • Live Chat
  • Reporting/Analytics
  • Self Services
  • Video Support

Call Center

  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Conference Calling
  • Escalation Management
  • Interactive Voice Response
  • Manual Dialer
  • Predictive Dialer
  • Queue Management
  • Reporting & Analytics
  • Voicemail

SMS Marketing

  • Configurable Auto Reply
  • Contact Management
  • Drip Campaigns
  • Mass Texting
  • Message Personalization
  • MMS
  • Mobile Coupons
  • Mobile Keywords
  • Repeating Messages
  • Reporting & Analytics
  • Scheduled Messaging
  • Two-Way Messaging

VoIP

  • Call Parking
  • Call Recording
  • Call Routing
  • Contact Management
  • Encryption
  • Interactive Voice Response
  • Messaging
  • SIP Trunking
  • Unified Communications

IVR

  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Messaging
  • Phone Key Input
  • Survey Manangement
  • Text to Speech
  • Voice Customization
  • Voice Mail

Twilio Pricing

Pricing Type

  • Per User

Preferred Currency

  • USD ($)

Free Version

  • No

Payment Frequency

  • Quote Based
Vendor pricing page Get Free Trial
  • Available Trial

Plans & Packages

Standard
$1 Per Hour

Twilio Reviews

4.0 1 Reviews
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Daniel Chabert

Twilio\'s platform is highly scalable, allowing us to accommodate growth

Rating Breakdown

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  • Features
  • Customer Support
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Review Summary

My company PurpleFire primarily uses Twilio for our SMS marketing needs. We adopted this software four years ago and utilize it on a weekly basis depending on the specific campaigns we are launching. Twilio's API allows seamless integration with our existing systems, ensuring the smooth operation of our SMS marketing campaigns. Twilio's platform is highly scalable, allowing us to accommodate growth in our customer base and messaging volume without compromising performance. The ability to send messages to and receive messages from numerous countries is an essential component for our business, and Twilio delivers it effectively. Twilio's reliable message delivery ensures our campaigns have high open and engagement rates. The platform provides insightful analytics and valuable data about the performance of our SMS campaigns.

How frequently you use Twilio?

Daily