Waitwhile

Waitwhile is in the business of helping other businesses manage their lines and crowds. Yup. we work all day with the incredibly boring everyday problem of waiting in line.

But it’s a hairy problem to work on: humans spend about 1 Trillion hours every year in pointless lines. And we're quite good at tackling it; our technology has queued over 100M people and saved over 6,000 years of waiting in line. Our customers include IKEA, Louis Vuitton, Amazon, Patagonia, Tribeca Film Festival, Applebee's, SXSW and some of the largest hospitals and government agencies.
I’m the CEO and co-founder, so I get to spend all day working on a number of challenges big and small.

There were a few underlying reasons we felt we wanted to tackle the very boring problem of lines:

We felt that there was an opportunity to build the definitive queue management platform to solve lines once and for all.

An in-house team of crack engineers, mostly.

Our goal with Waitwhile is to deliver the best possible waiting experience you can imagine as a service. We’re tackling the problem of waiting in line at a very deep level, both the psychological experience, the wait time estimation, and operational efficiency using machine learning, but also a delightful and really sleek experience on the design level.

Every conceivable business has some form of a line that can be improved and optimized. Whether it's a store, an office, a salon, a restaurant, a hospital, a tech support hub, a visitor center, a museum, an amusement park... you get it, any place where people wait, Waitwhile can help businesses streamline their crowds.
Our customers include IKEA, Louis Vuitton, Amazon, Patagonia, Tribeca Film Festival, Applebee's, SXSW, and some of the largest hospitals and government agencies.

Our virtual waitlist software-as-a-service and appointment scheduling feature, but also our capacity management and occupancy tracking feature have become really popular during COVID-19 with more crowd regulations in place.

We closely track NPS and customer satisfaction through a variety of ways - both quantitative surveys and in-person qualitative interviews. Generally, we have exceptionally high customer satisfaction and loyalty - which also shows in our reviews online.

We provide real-time chat support, email support, and phone support. Availability is based on the plan - for our Enterprise clients we offer 24/7 phone support, but even our free plan has access to very responsive chat support. We tend to resolve an issue within less than 1 hour.

The Waitwhile plans are organized around how many customers you add to your virtual waitlist or appointment schedule every month. We have a forever-free plan that lets you add up to 100 customers per month, and then different tiers for 1000, 10k, and unlimited customers.

We don’t have any contracts or lock-ins. You can cancel anytime and we offer both month-to-month, quarterly or annual plans.

Waitwhile is a subscription-based service.

Our standard plans range from free to around $300 per month.

We believe Waiwhile will be ubiquitous in all sorts of lines and crowd management situations across every conceivable industry. We hope to help to reduce the amount of time that humans spend waiting in lines and making their time more productive.