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Zendesk Guide is a smart knowledge base that helps tap into that institutional knowledge and puts it to work. With Guide, you can quickly build a customizable help center, online community, and customer service portal so customers get better self-service and agents see improved efficiency and faster resolution. And since it’s the only knowledge base native to Zendesk, it integrates seamlessly with Zendesk Support.
- Education-management
- Electrical-electronic-manufacturing
- Information-services
- Information-technology-services
- Retail
- Telecommunications
- Transportation-trucking-railroad
- English
Screenshot & Video
LICENSING & DEPLOYMENT
- Proprietary
- Cloud Hosted
SUPPORT
- Email
- Phone
- 24x7 Support
Training
- Webinar
- Documentation
Knowledge Base
- Help Guides
- Blogs
- Case Studies
- On-Site Training
Zendesk Guide Core Features
- Calendar & Task
- Contact Management
- Collaboration Tools
- Custom Dashboard
- Email Integration
- File Management
- Forecasting & Analytics
- Lead Management
- Mobile Access
- Pipeline Management
- Reporting
- Sales Automation
- Security
- Workflow Automation
- Access Controls
- Business Process Automation
- Calendar Management
- Compliance Tracking
- Custom Dashboard
- Document Management
- Forms Management
- Graphical Workflow Editor
- Notifications & Reminders
- Reporting & Analytics
- Task Management
- Workflow Configuration
- Alerts/Notifications
- Appointment Management
- Escalation
- Feedback Management
- Help Desk
- Knowledge Base
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
- Campaign Management
- Contact Management
- Email Integration
- Lead Capture
- Lead Distribution
- Lead Nurturing
- Lead Scoring
- Lead Segmentation
- Pipeline Management
- Reporting & Analytics
- Sales Tracking
- Source Tracking
Zendesk Guide Pricing
Pricing Type
-
Per User
Preferred Currency
-
USD ($)
Free Version
-
Yes
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Zendesk Guide Reviews
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