Zoho Desk is flexible, cloud-based customer service software equipped with contextual AI that allows you to provide the support experience your customers truly deserve. With Zoho Desk, you can efficiently prioritize, manage, and resolve a high volume of requests across multiple channels. Build a robust knowledge base to empower your team and enhance customer self-service. Gain insights and optimize your customer support team's performance through comprehensive analytics. Zoho Desk empowers 50,000+ businesses consistently deliver customer happiness.
- Information-services
- Information-technology-services
- English
Screenshot & Video
LICENSING & DEPLOYMENT
- Proprietary
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
SUPPORT
- Phone
- 24x7 Support
Training
- Webinar
Knowledge Base
- Help Guides
- Video
- Blog
- Webinars
- On-Site Training
Zoho Desk Core Features
- Analytics & Reporting
- Customer Review
- Dashboards
- Email Integration
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
- Branding Control
- Customer Portal
- Event Ticketing
- Online Ticketing
- Reporting & Analysis
- Ticket Brokering
- Ticket Reservations
- Ticket Scanning
Zoho Desk Pricing
Pricing Type
-
Free
Preferred Currency
-
INR (₹)
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Zoho Desk Reviews
With real-time insights tracking, I can know how customers feel about the support
Review Summary
We SEO Ant use Zoho Desk. What I love about Zoho Desk is that it allows my company to offer self-service with a multi-lingual help center, hence better customer service. We have been using it for ten months now on a daily basis. The assignment rules ensure that once tickets come in, my agents can get to work helping my customers. The only downside of using Zoho Desk is that although it supports multiple integrations, some are not as effective, thus affecting the user experience.
How frequently you use Zoho Desk?
Daily
One can easily set up customer problems as a ticket and manage them efficiently
Review Summary
At Sydney Digital Agency, we use Zohodesk as help desk software. Its ticket management system is great and has a pleasant UI. You simply don't require effort to onboard a customer. The user interface is easy to understand. Furthermore, data analysis and conclusive reporting are other features that set them apart from competitors. Businesses can identify key performance metrics more easily than ever. However, there're a few functionalities that need to be improved. Customization is one of the features that Zohodesk is lacking. Businesses have to play with the limited options of customization.
How frequently you use Zoho Desk?
Daily
Zoho Desk is a context-aware help desk software designed to help businesses of all sizes manage customer service.
Review Summary
Which features have you used in Zoho Desk?
Help Desk Software
How long have you used Zoho Desk?
8 Months
How frequently you use Zoho Desk?
Daily
What do you like the most about Zoho Desk?
Very helpful and user-friendly.
Very easy-to-use and manageable tool.
It is a much more impressive and powerful solution.
What do you like the least about Zoho Desk?
Very good but it will be better if updates and add more features.
Zoho provides countless business tools to businesses of all sizes in every industry you can imagine
Review Summary
Our company - Trusted is using Zoho Desk for a year now. All of their software is fantastic, and their help desk software is no exception. From affordable plans at every level and a robust free plan to incredible support features, you can rest assured that Zoho Desk has the ability to scale alongside you as your business grows. At its core, Zoho Desk is a multi-channel ticketing system. So, you get top-of-the-line ticketing features that let you organize and streamline support inquiries, whether they’re coming from email, social media, live chat, phone, or an online form. Zoho Desk, you can quickly turn support requests into knowledge base articles in just a few clicks to continuously grow your database. On top of that, you also get access to a wide variety of features designed to help improve and consolidate your support processes.
How long have you used Zoho Desk?
400 Days
How frequently you use Zoho Desk?
Daily
What do you like the most about Zoho Desk?
Zia, an AI-powered digital assistant
Help center tools to design and create your knowledge base
Several ticket views and automatic ticket organization/prioritization
Advanced response editor with canned snippets
Visual process automation builder
Customization via APIs and built-in integrations
Dashboard headquarters for analytics and reporting
Custom field options for web forms
Zoho is relatively cheap, and you get a great value for your money.
Review Summary
My favorite helpdesk software at Essenvia is Zoho Desk . Zoho prioritizes flexibility and ease of use, which is great for any user. Through Zoho you can manage a scalable, cost effective helpdesk to manage tickets for your business. The program also offers reports that provide you with a deeper insight into the main challenges users are facing.
How long have you used Zoho Desk?
301 Days
How frequently you use Zoho Desk?
Daily
Zoho Desk is a web-based help desk software that provides you the ability to maintain your customer support activities efficiently
Review Summary
We at Incrementors Digital Marketing use Zendesk for quite a long time now and It allows you to track, assign and set up signals on help desk tickets easily. You can customize Zoho Desk for your company and ensure comfort in your customer support knowledge. By the help desk management software, you have control over client tickets submitted to the supporter team via email, phone, or web form. You can set the preference to incoming documents and then close those tickets in the approved order.
How long have you used Zoho Desk?
186 Days
How frequently you use Zoho Desk?
Daily
Zoho Desk offers many great features, even in the free version!
Review Summary
I'm Sharon van Donkelaar, CMO at Expandi. We use Zoho Desk in our company. Here's a list of the pros and cons we've been able to gather after using Zoho Desk for the past year:
How long have you used Zoho Desk?
300 Days
How frequently you use Zoho Desk?
Daily
What do you like the most about Zoho Desk?
Ticket management is arguably Zoho Desk's biggest strength since it makes this process so smooth.
Being able to communicate with customers across any communication channel of their liking.
The cloud is always up and running; never have we ever faced trouble with it.
Mobile apps that allow us to provide support on the go.
An intuitive User Interface.
A great addition to several other Zoho Products.
What do you like the least about Zoho Desk?
No desktop application
Lack of API integrations.
Customization features take a while to master.
No search feature, which makes finding tickets a tiresome activity when you're handling many of them.
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