/* =====================================================================
   Resolution Center / File a Complaint  (/complaint-centre)
   Page-scoped bundle - loaded by src/app/complaint-centre/layout.tsx.
   Scoped under .complaint-centre so nothing leaks to other routes.
   Figma node 11617-98743.

   Breakpoints follow the sibling landing page (/post-a-project) and the
   v2 profile pages, NOT the design file's own artboard widths:
     Desktop >1199  |  1199-1025 (4-col -> 2-col)  |  1024-768 (hero stacks)
     767-341 (H1 24 / H2 22, everything single column)
   The Figma 280-290px side padding is an artifact of its 1900px artboard;
   real gutters are --cc-pad-x with a 1340px capped, centered container.
   ===================================================================== */

.complaint-centre {
  --cc-ink: #171923;
  --cc-ink-2: #282b39;
  --cc-gold: #c5a063;
  --cc-body: #444b55;
  --cc-border: #dbdbdb;
  --cc-border-dk: #444b55;
  --cc-cream: #fdf6e9;
  --cc-mist: #ececec;
  --cc-white: #fff;
  --cc-green: #2bb84e;
  --cc-green-bg: rgba(43, 184, 78, 0.1);
  --cc-red: #e63939;
  --cc-red-bg: rgba(230, 57, 57, 0.1);

  --cc-h1: 60px; --cc-h1-lh: 1.2;
  --cc-h2: 36px; --cc-h2-lh: 1.5;
  --cc-h3: 20px; --cc-h3-lh: 1.5;

  --cc-maxw: 1340px;
  --cc-pad-x: 40px;

  color: var(--cc-body);
  background: var(--cc-white);
  font-family: "Roboto", system-ui, -apple-system, sans-serif;
}
.complaint-centre *,
.complaint-centre *::before,
.complaint-centre *::after { box-sizing: border-box; }

/* ---------------------------------------------------------------- type */
.complaint-centre .cc-h1 { font-family: "Manrope","Roboto",sans-serif; font-size: var(--cc-h1); line-height: var(--cc-h1-lh); font-weight: 700; margin: 0; }
.complaint-centre .cc-h2 { font-family: "Manrope","Roboto",sans-serif; font-size: var(--cc-h2); line-height: var(--cc-h2-lh); font-weight: 700; margin: 0; color: var(--cc-ink); }
.complaint-centre .cc-h3 { font-family: "Manrope","Roboto",sans-serif; font-size: var(--cc-h3); line-height: var(--cc-h3-lh); font-weight: 700; margin: 0; color: var(--cc-ink); }
.complaint-centre .cc-eyebrow { color: var(--cc-gold); font-size: 16px; font-weight: 500; letter-spacing: 2px; text-transform: uppercase; margin: 0; }
.complaint-centre .cc-gold { color: var(--cc-gold); }
.complaint-centre .cc-lead { font-size: 18px; line-height: 1.5; color: var(--cc-body); margin: 0; }

/* -------------------------------------------------------------- layout */
.complaint-centre .cc-section { padding: 50px var(--cc-pad-x); border-bottom: 1px solid var(--cc-border); background: var(--cc-white); }
.complaint-centre .cc-section--mist { background: var(--cc-mist); }
.complaint-centre .cc-section--cream { background: var(--cc-cream); }
.complaint-centre .cc-inner { max-width: var(--cc-maxw); margin-inline: auto; width: 100%; }
.complaint-centre .cc-head { display: flex; flex-direction: column; gap: 10px; }
.complaint-centre .cc-head .cc-lead { margin-top: 6px; }

/* --------------------------------------------------------------- button */
.complaint-centre .cc-btn {
  display: inline-flex; align-items: center; justify-content: center; gap: 10px;
  height: 50px; padding: 0 23px; border-radius: 6px;
  background: var(--cc-gold); color: var(--cc-ink);
  font-size: 18px; font-weight: 600; text-decoration: none; cursor: pointer;
  transition: transform .15s ease, box-shadow .15s ease;
}
.complaint-centre .cc-btn:hover { transform: translateY(-2px); box-shadow: 0 8px 22px rgba(197,160,99,.32); color: var(--cc-ink); }
.complaint-centre .cc-btn__arrow { width: 9.16px; height: 6.72px; flex: none; }

/* ----------------------------------------------------------------- hero */
.complaint-centre .cc-hero { background: var(--cc-ink); border-bottom: 1px solid var(--cc-border); padding: 80px var(--cc-pad-x); }
.complaint-centre .cc-hero__grid { max-width: var(--cc-maxw); margin-inline: auto; display: flex; align-items: center; justify-content: space-between; gap: 50px; }
.complaint-centre .cc-hero__col { display: flex; flex-direction: column; gap: 40px; min-width: 0; flex: 1 1 auto; }
.complaint-centre .cc-hero__head { display: flex; flex-direction: column; gap: 30px; max-width: 793px; }
.complaint-centre .cc-hero__badge { align-self: flex-start; padding: 8px 15px; border: 1px solid var(--cc-white); border-radius: 100px; color: var(--cc-white); font-size: 16px; line-height: 1; }
.complaint-centre .cc-hero__title { color: var(--cc-white); }
.complaint-centre .cc-hero__sub { color: var(--cc-white); font-size: 16px; line-height: 1.8; margin: 0; }
.complaint-centre .cc-hero__cta { display: flex; flex-direction: column; align-items: flex-start; gap: 15px; }
.complaint-centre .cc-hero__checks { display: flex; flex-wrap: wrap; gap: 10px 20px; margin: 0; padding: 0; list-style: none; }
.complaint-centre .cc-hero__check { display: flex; align-items: center; gap: 5px; color: var(--cc-white); font-size: 14px; }
.complaint-centre .cc-hero__check img { width: 22px; height: 22px; flex: none; }

/* hero stats - 4 joined cells; ends rounded, shared 1px inner borders */
.complaint-centre .cc-hero__stats { display: flex; width: 100%; }
.complaint-centre .cc-hero__stat { flex: 1 1 0; min-width: 0; display: flex; flex-direction: column; gap: 10px; padding: 15px 20px; background: var(--cc-ink-2); border: 1px solid var(--cc-border-dk); border-right-width: 0; }
.complaint-centre .cc-hero__stat:first-child { border-radius: 6px 0 0 6px; }
.complaint-centre .cc-hero__stat:last-child { border-right-width: 1px; border-radius: 0 6px 6px 0; }
.complaint-centre .cc-hero__statn { color: var(--cc-white); font-size: 20px; font-weight: 600; line-height: 1.15; }
.complaint-centre .cc-hero__statl { color: var(--cc-white); font-size: 12px; line-height: 1.2; }
.complaint-centre .cc-hero__art { flex: none; width: 482px; max-width: 100%; height: auto; border-radius: 12px; }

/* ---------------------------------------------------------------- steps */
.complaint-centre .cc-steps { display: grid; grid-template-columns: repeat(4, 1fr); gap: 20px; margin-top: 40px; }
/* radius on the wrapper matches the body/footer corners, so the hover shadow
   follows the card's rounded silhouette instead of a square bounding box */
.complaint-centre .cc-step { display: flex; flex-direction: column; height: 100%; border-radius: 12px; transition: transform .2s ease, box-shadow .2s ease; }
.complaint-centre .cc-step__body { flex: 1 1 auto; display: flex; flex-direction: column; gap: 20px; padding: 30px; background: var(--cc-white); border: 1px solid var(--cc-border); border-bottom: 0; border-radius: 12px 12px 0 0; }
.complaint-centre .cc-step__ic { width: 44px; height: 44px; flex: none; display: flex; align-items: center; justify-content: center; background: var(--cc-cream); border: 1px solid var(--cc-gold); border-radius: 8px; }
.complaint-centre .cc-step__ic img { display: block; flex: none; }
.complaint-centre .cc-step__txt { display: flex; flex-direction: column; gap: 10px; }
.complaint-centre .cc-step__p { margin: 0; font-size: 16px; line-height: 1.5; color: var(--cc-body); }
.complaint-centre .cc-step__sla { align-self: flex-start; margin-top: auto; display: inline-flex; align-items: center; gap: 5px; padding: 4px 8px; background: var(--cc-cream); border: 1px solid var(--cc-gold); border-radius: 100px; color: var(--cc-ink); font-size: 14px; font-weight: 600; }
.complaint-centre .cc-step__sla::before { content: ""; width: 4px; height: 4px; border-radius: 50%; background: var(--cc-gold); flex: none; }
.complaint-centre .cc-step__foot { display: flex; align-items: center; justify-content: space-between; padding: 10px 30px; background: var(--cc-gold); border: 1px solid var(--cc-gold); border-radius: 0 0 12px 12px; font-family: "Manrope","Roboto",sans-serif; font-weight: 700; color: var(--cc-ink); text-transform: uppercase; }
.complaint-centre .cc-step__foot span:first-child { font-size: 16px; }
.complaint-centre .cc-step__foot span:last-child { font-size: 30px; line-height: 1.1; }

/* Hover (Figma prototype): the whole card lifts and casts a shadow.
   Guarded by (hover: hover) so a tap on touch devices does not leave the
   card stuck in its hovered state. */
@media (hover: hover) {
  .complaint-centre .cc-step:hover { transform: translateY(-8px); box-shadow: 0 14px 30px rgba(23,25,35,.14); }
}

/* --------------------------------------------------------- do / do not */
.complaint-centre .cc-dd { display: grid; grid-template-columns: 1fr 1fr; gap: 30px; margin-top: 30px; }
.complaint-centre .cc-dd__card { padding: 30px; border: 1px solid var(--cc-border); border-radius: 12px; display: flex; flex-direction: column; gap: 30px; }
.complaint-centre .cc-dd__card--do { background: var(--cc-green-bg); box-shadow: inset 0 6px 0 var(--cc-green); }
.complaint-centre .cc-dd__card--dont { background: var(--cc-red-bg); box-shadow: inset 0 6px 0 var(--cc-red); }
.complaint-centre .cc-dd__head { display: flex; align-items: center; gap: 15px; font-family: "Manrope","Roboto",sans-serif; font-size: 20px; font-weight: 700; }
.complaint-centre .cc-dd__head img { width: 34px; height: 34px; flex: none; }
.complaint-centre .cc-dd__card--do .cc-dd__head { color: var(--cc-green); }
.complaint-centre .cc-dd__card--dont .cc-dd__head { color: var(--cc-red); }
.complaint-centre .cc-dd__list { list-style: none; margin: 0; padding: 0; }
.complaint-centre .cc-dd__item { display: flex; align-items: flex-start; gap: 10px; padding: 10px 0; border-bottom: 1px solid var(--cc-border); font-size: 16px; line-height: 1.5; color: var(--cc-ink); }
.complaint-centre .cc-dd__item:last-child { border-bottom: 0; }
.complaint-centre .cc-dd__item img { width: 20px; height: 20px; flex: none; margin-top: 2px; }
.complaint-centre .cc-dd__item b { font-weight: 600; }

/* ------------------------------------------------------ guarantee strip */
.complaint-centre .cc-guarantee { display: grid; grid-template-columns: repeat(3, 1fr); gap: 50px; margin-top: 30px; padding: 35px; background: var(--cc-ink); border-radius: 12px; }
.complaint-centre .cc-guarantee__item { display: flex; flex-direction: column; gap: 15px; }
.complaint-centre .cc-guarantee__ic { width: 40px; height: 40px; flex: none; display: flex; align-items: center; justify-content: center; background: var(--cc-cream); border-radius: 8px; }
.complaint-centre .cc-guarantee__ic img { display: block; flex: none; }
.complaint-centre .cc-guarantee__t { font-family: "Manrope","Roboto",sans-serif; font-size: 20px; font-weight: 700; color: var(--cc-white); margin: 0; }
.complaint-centre .cc-guarantee__p { font-size: 16px; line-height: 1.5; color: var(--cc-white); margin: 0; }

/* --------------------------------------------------------------- issues */
.complaint-centre .cc-issues { display: grid; grid-template-columns: repeat(3, 1fr); gap: 20px; margin-top: 30px; }
.complaint-centre .cc-issue { display: flex; gap: 15px; padding: 30px; background: var(--cc-white); border: 1px solid var(--cc-border); border-radius: 12px; transition: background-color .2s ease, border-color .2s ease; }
/* Figma gives every issue icon the SAME 34x34 slot but the glyphs inside
   differ (29x29 down to 27x21). Both facts matter: a uniform box keeps the
   card titles aligned across the grid, while `object-fit: none` renders each
   glyph at its own intrinsic size instead of stretching the small ones up to
   fill 34px - which is what `contain`/`cover` would do. */
.complaint-centre .cc-issue > img {
  flex: none; display: block;
  width: 34px; height: 34px;
  object-fit: none; object-position: left center;
}
.complaint-centre .cc-issue__body { display: flex; flex-direction: column; gap: 15px; min-width: 0; }
.complaint-centre .cc-issue__p { margin: 0; font-size: 16px; line-height: 1.5; color: var(--cc-ink); }
.complaint-centre .cc-issue__tag { align-self: flex-start; margin-top: auto; padding: 8px 12px; background: var(--cc-cream); border: 1px solid var(--cc-gold); border-radius: 100px; color: var(--cc-ink); font-size: 14px; font-weight: 600; }
.complaint-centre .cc-issue__tag i { font-style: normal; color: var(--cc-gold); font-weight: 900; }

/* Hover (Figma prototype): fill turns cream and the border turns gold.
   No lift on these - the card stays put, unlike the step cards. */
@media (hover: hover) {
  .complaint-centre .cc-issue:hover { background: var(--cc-cream); border-color: var(--cc-gold); }
}

/* --------------------------------------------------------------- vendor */
.complaint-centre .cc-vendor { display: flex; align-items: center; gap: 40px; }
.complaint-centre .cc-vendor__col { width: 721px; max-width: 100%; flex: none; display: flex; flex-direction: column; gap: 20px; }
.complaint-centre .cc-vendor__list { list-style: none; margin: 0; padding: 0; display: flex; flex-direction: column; gap: 20px; }
.complaint-centre .cc-vendor__item { display: flex; align-items: flex-start; gap: 10px; font-size: 18px; line-height: 1.5; color: var(--cc-body); }
.complaint-centre .cc-vendor__item img { width: 12.89px; height: 19.89px; flex: none; margin-top: 4px; }
.complaint-centre .cc-vendor__cta { align-self: flex-start; margin-top: 10px; }

/* thread mock */
.complaint-centre .cc-thread { flex: 1 1 0; min-width: 0; background: var(--cc-white); border: 1px solid var(--cc-border); border-radius: 16px; overflow: hidden; }
.complaint-centre .cc-thread__head { display: flex; align-items: center; justify-content: space-between; gap: 15px; padding: 20px; border-bottom: 1px solid var(--cc-border); }
.complaint-centre .cc-thread__case { font-size: 18px; font-weight: 600; color: var(--cc-ink); }
.complaint-centre .cc-thread__pills { display: flex; gap: 10px; flex: none; }
.complaint-centre .cc-thread__pill { padding: 8px 10px; border-radius: 6px; font-size: 12px; font-weight: 700; }
.complaint-centre .cc-thread__pill--private { background: var(--cc-ink); color: var(--cc-white); }
.complaint-centre .cc-thread__pill--open { background: var(--cc-mist); color: var(--cc-ink); }
.complaint-centre .cc-thread__body { display: flex; flex-direction: column; gap: 20px; padding: 20px; }
.complaint-centre .cc-msg { display: flex; gap: 10px; padding-bottom: 20px; border-bottom: 1px solid var(--cc-border); }
.complaint-centre .cc-msg:last-child { padding-bottom: 0; border-bottom: 0; }
.complaint-centre .cc-msg__av { width: 32px; height: 32px; flex: none; display: flex; align-items: center; justify-content: center; border-radius: 100px; border: 1px solid var(--cc-border); font-size: 12px; font-weight: 700; color: var(--cc-white); }
.complaint-centre .cc-msg__av--client { background: #37bbf4; }
.complaint-centre .cc-msg__av--gf { background: var(--cc-ink); color: var(--cc-gold); }
.complaint-centre .cc-msg__av--provider { background: #d8b252; }
.complaint-centre .cc-msg__c { display: flex; flex-direction: column; gap: 10px; min-width: 0; }
.complaint-centre .cc-msg__who { font-size: 16px; font-weight: 700; color: var(--cc-ink); }
.complaint-centre .cc-msg__day { font-weight: 500; color: var(--cc-body); }
.complaint-centre .cc-msg__p { margin: 0; font-size: 16px; line-height: 1.5; color: var(--cc-body); }
.complaint-centre .cc-thread__foot { display: flex; align-items: center; justify-content: space-between; gap: 15px; padding: 20px; background: var(--cc-mist); border-top: 1px solid var(--cc-border); font-size: 12px; color: var(--cc-ink); }

/* ------------------------------------------------------------------ faq */
.complaint-centre .cc-faq { padding: 50px var(--cc-pad-x); background: var(--cc-white); }
.complaint-centre .cc-faq__inner { max-width: 1000px; margin-inline: auto; display: flex; flex-direction: column; gap: 40px; }
.complaint-centre .cc-faq__h { text-align: center; }
.complaint-centre .cc-faq__list { display: flex; flex-direction: column; gap: 10px; }
.complaint-centre .cc-faq__item { background: var(--cc-white); border: 1px solid var(--cc-border); border-radius: 16px; transition: border-color .15s ease, box-shadow .15s ease; }
.complaint-centre .cc-faq__item:hover { border-color: var(--cc-gold); box-shadow: 0 8px 24px rgba(42,54,77,.08); }
.complaint-centre .cc-faq__q { list-style: none; cursor: pointer; display: flex; align-items: center; justify-content: space-between; gap: 20px; padding: 20px; font-size: 20px; font-weight: 600; color: var(--cc-ink); }
.complaint-centre .cc-faq__q::-webkit-details-marker { display: none; }
.complaint-centre .cc-faq__chev { width: 13.71px; height: 8.49px; flex: none; transition: transform .2s ease; transform: rotate(-90deg); }
.complaint-centre .cc-faq__item[open] .cc-faq__chev { transform: rotate(0deg); }
.complaint-centre .cc-faq__a { margin: 0; padding: 20px; border-top: 1px solid var(--cc-border); font-size: 16px; line-height: 1.5; color: var(--cc-body); }

/* =====================================================================
   <= 1199  -  4-up step grid drops to 2-up
   ===================================================================== */
@media (max-width: 1199px) {
  .complaint-centre { --cc-h1: 48px; }
  .complaint-centre .cc-steps { grid-template-columns: repeat(2, 1fr); }
  .complaint-centre .cc-hero__art { width: 400px; }
}

/* =====================================================================
   <= 1024  -  hero + vendor stack, 3-up grids drop to 2-up
   ===================================================================== */
@media (max-width: 1024px) {
  .complaint-centre { --cc-h3: 18px; }
  .complaint-centre .cc-hero { padding: 60px var(--cc-pad-x); }
  .complaint-centre .cc-hero__grid { flex-direction: column; align-items: flex-start; gap: 40px; }
  /* align-items:flex-start makes a column child's width content-based, which
     would stop the stat strip and CTA from filling the row - pin it to 100%. */
  .complaint-centre .cc-hero__col { width: 100%; }
  .complaint-centre .cc-hero__art { width: 100%; max-width: 482px; align-self: center; }
  .complaint-centre .cc-issues { grid-template-columns: repeat(2, 1fr); }
  .complaint-centre .cc-guarantee { grid-template-columns: 1fr; gap: 30px; }
  .complaint-centre .cc-vendor { flex-direction: column; align-items: stretch; }
  .complaint-centre .cc-vendor__col { width: 100%; }
}

/* =====================================================================
   <= 767  -  single column everywhere
   ===================================================================== */
@media (max-width: 767px) {
  .complaint-centre { --cc-h1: 24px; --cc-h1-lh: 1.3; --cc-h2: 22px; --cc-h3: 18px; --cc-pad-x: 20px; }
  .complaint-centre .cc-section,
  .complaint-centre .cc-faq,
  .complaint-centre .cc-hero { padding: 40px var(--cc-pad-x); }
  .complaint-centre .cc-hero__col { gap: 30px; }
  .complaint-centre .cc-hero__head { gap: 20px; }
  .complaint-centre .cc-lead { font-size: 16px; }

  /* the joined stat strip becomes 4 stacked cards */
  .complaint-centre .cc-hero__stats { flex-direction: column; }
  .complaint-centre .cc-hero__stat { border-right-width: 1px; border-radius: 0; }
  .complaint-centre .cc-hero__stat:not(:first-child) { border-top: 0; }
  .complaint-centre .cc-hero__stat:first-child { border-radius: 6px 6px 0 0; }
  .complaint-centre .cc-hero__stat:last-child { border-radius: 0 0 6px 6px; }

  .complaint-centre .cc-btn { width: 100%; }
  .complaint-centre .cc-hero__cta { align-self: stretch; }

  .complaint-centre .cc-steps { grid-template-columns: 1fr; }
  .complaint-centre .cc-step__body { padding: 20px; }
  .complaint-centre .cc-step__foot { padding: 10px 20px; }
  .complaint-centre .cc-dd { grid-template-columns: 1fr; gap: 20px; }
  .complaint-centre .cc-dd__card { padding: 20px; gap: 20px; }
  .complaint-centre .cc-guarantee { padding: 24px; }
  .complaint-centre .cc-issues { grid-template-columns: 1fr; }
  .complaint-centre .cc-issue { padding: 20px; }
  .complaint-centre .cc-vendor { gap: 30px; }
  .complaint-centre .cc-vendor__item { font-size: 16px; }
  .complaint-centre .cc-vendor__cta { align-self: stretch; }

  .complaint-centre .cc-thread__head { flex-direction: column; align-items: flex-start; gap: 10px; }
  .complaint-centre .cc-thread__case { font-size: 16px; }
  .complaint-centre .cc-thread__body { padding: 16px; }
  .complaint-centre .cc-thread__foot { flex-direction: column; align-items: flex-start; gap: 6px; }

  .complaint-centre .cc-faq__inner { gap: 24px; }
  .complaint-centre .cc-faq__q { font-size: 16px; padding: 16px; gap: 12px; }
  .complaint-centre .cc-faq__a { padding: 16px; }
}

/* =====================================================================
   <= 640  -  tightest phones
   ===================================================================== */
@media (max-width: 640px) {
  .complaint-centre .cc-hero__checks { gap: 8px 14px; }
  .complaint-centre .cc-hero__check { font-size: 13px; }
  .complaint-centre .cc-step__foot span:last-child { font-size: 24px; }
}

@media (prefers-reduced-motion: reduce) {
  .complaint-centre .cc-btn,
  .complaint-centre .cc-faq__chev,
  .complaint-centre .cc-faq__item,
  .complaint-centre .cc-step,
  .complaint-centre .cc-issue { transition: none; }
  .complaint-centre .cc-btn:hover,
  .complaint-centre .cc-step:hover { transform: none; }
}