BMO Media

BMO Media is a Los Angeles-based lifecycle and retention marketing agency specializing in helping direct-to-consumer (DTC) and eCommerce brands increase customer retention, engagement, and lifetime value. The agency combines strategy, creative execution, data, and automation to build coordinated customer journeys across owned marketing channels.

The company provides a comprehensive range of retention marketing services, including email marketing, SMS marketing, loyalty and referral programs, review programs, push notifications, and subscription marketing. BMO Media coordinates these channels as a unified lifecycle program rather than treating them as separate marketing activities.

Its email marketing services include email-program audits, CRM and email-funnel strategy, creative and email design, custom email development and coding, conversion-rate optimization, audience segmentation, granular testing, and ongoing performance reviews. The agency works with platforms such as Klaviyo and other marketing technologies.

BMO Media also specializes in SMS marketing, developing campaigns and automated messaging for use cases such as cart recovery, product restocks, launches, and VIP promotions. Its approach emphasizes audience segmentation, personalization, timing, and coordination between SMS and email communications.

For loyalty and referrals, the agency develops programs designed to encourage repeat purchases, increase average order value, generate referrals, and improve customer lifetime value. Its review services help brands collect and strategically use customer reviews and user-generated content across marketing channels.

BMO Media additionally provides push notification and subscription marketing. Push campaigns can support back-in-stock alerts, price drops, and time-sensitive launches, while subscription services focus on improving opt-in journeys, reducing churn, and encouraging customers to remain subscribed over the long term.

The agency works primarily with DTC and eCommerce brands across categories such as accessories, apparel, beauty, consumer packaged goods, health, and home goods. Its published work includes brands such as Travelpro, MoonBrew, Centr, James Michelle, and Grez Way, demonstrating its focus on lifecycle revenue and customer retention.

BMO Media follows an insight-led, customer-first approach, beginning with data and customer behavior analysis before developing strategy and creative. Its methodology emphasizes personalization, continuous testing, refined execution, and scalable systems that strengthen customer relationships over time.

Overall, BMO Media is a service-based retention marketing agency, not a standalone software product company. Through its combination of email, SMS, loyalty, reviews, push notifications, subscriptions, CRM strategy, automation, segmentation, and conversion optimization, it helps DTC brands generate more revenue from existing customers and build sustainable long-term customer value.