Hetzner Online is a professional web hosting provider and experienced data center operator. Since 1997 the company has provided private and business clients with high-performance hosting products as well as the necessary infrastructure for the efficient operation of websites. A combination of stable technology, attractive pricing and flexible support and services has enabled Hetzner Online to continuously strengthen its market position both nationally and internationally.
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Hetzner officially supports russia invasion of Ukraine and have blood on their hands
Review Summary
What was the project name that you have worked with Hetzner Online GmbH?
Hosting service provider with support of russia
What service was provided as part of the project?
Web Hosting
Describe your project in brief
I used their service but don't recommend it to other people anymore. They support russia and close official Ukrainian websites without notice. They took down the official site by MFA of Ukraine without any explanations. Not only it's a bad service, but also it's a crime nowadays.
What is it about the company that you appreciate the most?
Nothing good I can tell about the company with a blood on their hands
What was it about the company that you didn't like which they should do better?
They support russia and close Ukraine websites without notice. Not reliable
this company are a bunch of NAZTI helping Russia attack Ukraine
Review Summary
DO NOT TRUST THEM EVER
What was the project name that you have worked with Hetzner Online GmbH?
UATV is a Russian-language channel of the state foreign broadcasting of Ukraine,
What service was provided as part of the project?
Web Hosting
Describe your project in brief
Ukraine's official website is temporarily unavailable.
On March 7, 4:30 PM (Kyiv time), war.ukraine.ua became inaccessible as the hosting account was disabled. The hosting company Hetzner Online GmbH has not explained the causes of the website’s unavailability.
Due to the hosting account being disabled, part of the website’s content is lost. Now we are working on restoring the access to the website and recovering its data on another hosting.
In times of war, we consider such actions a hostile act and demand an immediate explanation from the company's management.
What is it about the company that you appreciate the most?
there's really nothing good to say about a company that supports civilians being killed
What was it about the company that you didn't like which they should do better?
nothing they have been taking down Ukrainian media and news site
because of this they have delete large portions of the new site
I wouldn't ever trust such a company that has no values as civilians (woman and children) are being killed
Appalling Customer Service
Review Summary
The invoice states that the payment is due by PayPal. I only signed up for this company because they advertise as accepting payment by PayPal. When I click the link to pay the invoice however, it does not let me do so as my account is closed.
The “support” team has been rude and absolutely unhelpful. They have informed me that I am unable to pay by PayPal because I closed my account. I have asked them to reinstate my account so that I can pay my invoice. They refuse to do this because my account has an outstanding balance.
One of their e-mails to me stated the following:
“As the account is disabled already, you have to make a bank transfer. There is no other option, and it's not our problem, you deleted your account, so disbaled it, before paying the invoice.”
It’s not their problem? Are you serious? When I closed my account it didn’t show me an outstanding invoice. It didn’t give me any option to pay. I closed my account on March 31st at 12:02 PM. I was sent an invoice on April 1st at 4:14 AM. It seems to me like the problem is the way they run their system.
They insist that I send an international wire transfer for €7.54 to them. I have repeatedly refused to send an international wire transfer where the fee to do so will cost me three or four times what I owe. After all, they clearly advertise that they accept PayPal.
I have on multiple occasions offered to pay by credit card. I have also asked them for an e-mail address that I can simply send a PayPal payment to. They have refused both of these and insist that I send them a wire transfer. They are threatening to send me to a collections agency if I do not do so. This behavior borders on extortion. I am actually trying to pay my invoice, but they are NOT giving me a reasonable way to do so.
Again when I asked to pay for PayPal, one of their replies states the following:
“you don't have the option to do that as YOU deleted the account.”
My last four e-mails to them asking them for a PayPal address to send payment to have been completely ignored. I suspect they will soon send me to a collections agency (as they have directly told me they will do this) for not paying my invoice, which I have repeatedly attempted to pay.
I have NEVER dealt with a company with such rude and appalling customer service. I recommend avoiding this terrible company at ALL costs.
What service was provided as part of the project?
Web Hosting
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