Over the last year I have been working with Octal Info Solution for an eCommerce site that I had been planning for years. After a lot of research I was lucky to find a review that mentioned Octal as an option. After 6-10 formal quotes received from other developers, I went with Octal for a couple of reasons. First, they were very affordable when compared to some domestic programming options I explored. Second, and perhaps most important, was that the level of professional and expertise they presented far exceeded all of my other options. I'll admit that working with a provider on the other side of the globe initially raised concerns for my investors, my team, and myself. However, the solution they presented, along with the communication helped me ease those fears. As a "part-time" entrepreneur working 50-60 hours per week at my day job, this project took longer than originally estimated. Part of that is due to the 1-day delay for correspondence, but it was also due to my availability to the dev team. Additionally, I was extremely thankful for the flexibility that they displayed in working with a non-technical guy such as myself. Overall, I would certainly recommend Octal Info Solution for anyone considering a build that requires technical assistance. They truly have been indispensable for the progression of my business from a concept to a tangible product, and I am excited to have this company by my side as I enter the market.
What do you like most about the company?
The company builds a very solid product and have enough knowledge of the market to tell you where you might be wrong, or where there might be a better path. The development team is able to lean on experience and help connect the technical dots for less tech savvy customers. This can be an incredible resource for customers with a need who are flexible with their output. Additionally, the company and all representatives I have worked with, are extremely accommodating and professional in all of their communication and deliverables.
What they should improve on?
One area that could improve is their ability to understand the full vision of the customer. Technical specs and use cases were defined, but I expected a steady stream of questions from the development team as they came to forks in the road. Instead I quickly had an alpha product that differed slightly from the site I had envisioned. Admittedly, part of the responsible is mine as I was unable to describe my full vision. Overall, a strength that they have in connecting the dots for a customer can sometimes create a different picture than might reside in the head of the customer.