Harry Nichols, HANBURY-AUTOGIL LIMITED at HANBURY-AUTOGIL LIMITED
Posted on Nov 07, 2024
Terrible - Almost cost me my job
We are yet another customer that couldn't get the system to work after ploughing in over £100k and probably the same value in internal resource. The system is in no way ready as a full ERP/MRP, do not be fooled by the sales patter or the demos as once you get live data into the system it is horrendous, slow, not customisable. I disagree with the other 1 star review - their support is shocking, they are only concerned about the next piece of income, surely this business will fail and then you will be left with an unsupported ERP - we had high hopes - we have been left with a truly dreadful experience.
What was the project name that you have worked with E-Max ERP?
ERP Software
How long have you used E-Max ERP?
2 Years
How frequently you use E-Max ERP?
Daily
How do you find pricing of E-Max ERP?
expensive
What do you like the most about E-Max ERP?
Absolutely dreadful experience with EMAX, there seriously are no pros at all, they even did the training remotely after promising us onsite training which we paid for.
What do you like the least about E-Max ERP?
So much of the system did not work, none of the modules worked correctly, API was promised and not delivered. The financial module was a joke, never added up and loved inventing rogue data. The support was shocking, it took months to resolve some minor problems, by which time we had a load more problems. Worst experience we have ever had as a business. Nearly broke us!
Rating Breakdown
- Ease of Use
- Features
- Customer Support
- Overall Rating