Kindly share your feedback on how GoodFirms has been doing so far in increasing your visibility among potential clients.
This is our first association with GoodFirms and we have started this partnership with a vision to increase our brand visibility since it is a desirable platform that enables customers to analyze and opt for the best software or firm within the industry. We hope that it will help us to increase our customer base and eventually establish a brand name in the market, keeping in view our impeccable products and services.
Please introduce your product and give a brief about your role within the organization.
EasyEcom is an industry-leading omnichannel Warehouse & Inventory Management and Reconciliation solution for eCommerce businesses. With their avant-garde solution, EasyEcom has helped over 2000+ brands accelerate their digital growth with end-to-end management for inventory, warehousing, payment reconciliation & wholesale order management.
It is one of the most advanced platforms with an AI-driven engine that brings together various eCommerce operations functionalities in one unified dashboard. The company helps to accelerate the growth of enterprises with its powerful, comprehensive cloud-based technology platform that provides advanced features as well as different critical business reports based on data analytics.
What was the objective behind coming up with this software?
We realized that the retail industry is changing rapidly and thus there is a need amongst companies to manage their inventory and orders from across several eCommerce platforms. EasyEcom is aimed to provide an end-to-end inventory and order management solution. We provide a single dashboard for a company that is selling across multiple e-commerce channels like Amazon, eBay, Walmart, Shopify, Flipkart, etc. Through this, they can manage their entire inventory process, right from creating purchase orders to quality checks to warehousing and even shipping integration. EasyEcom also solves another important aspect of the eCommerce business which is return management and reconciliation.
How is your software beneficial from a value addition perspective to the clients compared to other software alternatives available in the market?
EasyEcom has the most user-friendly and easy-to-use interface for a platform where so many functionalities are bundled into one dashboard experience.
Additionally, our payment reconciliation system is the best in the market. We also offer over 70+ e-commerce channels with 24x7 Chat Support and a dedicated account manager for each account. In addition, our accounting ERP integration is seamless and requires zero manual intervention. All this is provided at usage-based pricing which scales only with volume. This makes the solution very affordable for small businesses which are still in the growing phase.
What industries do you generally cater to? Which industries in general are highly benefiting by using your software?
- D2C brands.
- Manufacturers.
- Distributors and Wholesalers.
- Traditional brands selling on E-Commerce portals.
- E-Commerce resellers.
All our clients, irrespective of their industry have benefited by using EasyEcom as they experience ease and seamless integration of various business operations.
What are the key features of your software that makes it stand apart from your competitor products in the market?
EasyEcom has the most user-friendly and simple-to-use interface for a platform with so many capabilities combined into one dashboard experience.
Furthermore, the payment reconciliation system offered is the best in the industry. We also provide over 70+ ready to integrate e-commerce channels, as well as 24x7 Chat Support and a dedicated account manager. This coupled with usage-based pricing makes it a very unique and compelling proposition. Furthermore, our accounting ERP interface is automatic and requires no administrative intervention.
What is the customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
EasyEcom takes pride in its customer-centric approach day-in-day-out. Their needs and concerns are dealt with on priority and the support is available via all possible outlets like live chat, email, telephonic conversations, etc. To top that, there is an elaborative knowledge base in place to cater to the segment that is more DIY.
Approximately 95% of the customers find the system a big value addition to their business management practices and push them towards stronger growth trajectories.
Are your customers repetitive? If yes, what is the percentage of repeat customers that you have?
Yes, we have repeat customers close to 95%.
Does your software product provide any resource or knowledge section for its users? If yes, what kind of material is provided to your users to help them get acquainted with your product?
A software product seldom comes without a glossary of resources. The knowledge section is available in crisp How-to formats, in case somebody is stuck with a process. We also have video tutorials that have been made available with a view to being able to cater to new entrants in the eCommerce business industry.
Alongside, several training webinars are conducted with a replay option available to iron out any concerns that a user may have.
What kind of support system do you offer to your clients for catering to their queries and issues?
EasyEcom has the most user-friendly and easy-to-use interface for a platform where so many functionalities are bundled into one dashboard experience. We offer 24X7 dedicated chat support and a dedicated account manager for each account to cater to client queries and concerns.
What has been the revenue for your product for 2020?
EasyEcom has been growing steadily with > 100% YoY over the last couple of years.
Where do you see your product in the next 10 years?
EasyEcom is well on track to be a globally renowned Operating system for eCommerce in the next 3-5 years.
