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The Leading Cross-Company Integration Solution.

For any kind of collaboration, uni- or bi-directionally, across all departments and external teams. Exalate can connect everything to everyone, any way you choose and whatever tracker you use (Jira, ServiceNow, ALM, Zendesk, Github, Azure and many more).
Exalate
Licensing & Deployment
  • Cloud Hosted
  • Web-based
  • Windows
Support
  • Chat
  • Phone
Knowledge Base
  • Help Guides
  • Video Guides
  • Blogs
  • Case Studies

Media

Exalate video

Exalate Core Features

Focus of EDI Feature
  • Alerts/Notifications
  • Drag & Drop
  • Third Party Integration

Exalate Pricing

Pricing Type
  • Flat Rate
Free Version
  • No
Payment Frequency
  • Monthly Payment
Vendor pricing page
Plans & Packages
Standard
$95 Per Month

Exalate Reviews

5.02 Reviews
Write a Review
Naren Sharma

Made our Jira and Zendesk collaboration easier

At AssessPrep, our support and development teams work in separate systems—Zendesk and Jira—which used to require manual follow-ups to keep tickets aligned. Recently, when a customer issue needed quick input from development, Exalate's bidirectional integration kept updates synced automatically between both platforms. Both teams could follow progress in real time without manually copying information back and forth, which saved time and made the collaboration much smoother.

What was the project name that you have worked with Exalate?

EDI Software

How long have you used Exalate?

3 Months

How frequently you use Exalate?

Daily

How do you find pricing of Exalate?

mid-tier

What do you like the most about Exalate?

The integration provides reliable bidirectional synchronization between Jira and Zendesk, helping teams keep information updated across both platforms without relying on manual updates. This keeps support and development teams aligned, improves collaboration when handling customer issues, and saves valuable time by reducing repetitive administrative work.

What do you like the least about Exalate?

The initial setup requires substantial planning, particularly when configuring custom synchronization rules.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Jira
Zendesk Support
Purva Gupta

Practical fix for cross-team workflow gaps

My overall experience with Exalate has been excellent till now. We have set up customizable sync rules and our work is so much easier now. It saves our support and development teams a lot of hassle.

What was the project name that you have worked with Exalate?

EDI Software

How long have you used Exalate?

3 Months

How frequently you use Exalate?

Weekly

How do you find pricing of Exalate?

inexpensive

What do you like the most about Exalate?

I was facing a real problem at work where information kept getting lost between teams. Team members wasted time figuring out what needed to be done and who should do it, and we were manually checking updates and passing information between systems. Once we started using Exalate to connect our different systems, the difference was massive. Team members could work in their own tools while information synced automatically in the background.

What do you like the least about Exalate?

The setup process honestly took some time, but I was expecting that when I connected with them for onboarding.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Zendesk Support
Jira