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IBM Watson

4.3 (7 Reviews)|Write a Review|Claimed profile
United States HQFounded 2011

Deployment

Web-basedWindowsMacLinux

Best for

MediumLarge

Overview

About IBM Watson

Powered by the latest innovations in machine learning, Watson lets you learn more with less data. You can integrate AI into your most important business processes, informed by IBM’s rich industry expertise. You can build models from scratch or leverage our APIs and pre-trained business solutions. No matter how you use Watson, your data and insights belong to you − and only you.

At a glance

Software information

Industries served, licensing and the support IBM Watson provides.

Industries

  • Banking
  • Computer-software
  • Information-technology-services

Licensing

  • Proprietary
  • Quote Based

Support

  • Live Chat
  • Phone
  • 24x7 Support

Training

  • Help Guides

Knowledge Base

  • Help Guides
  • Video
  • Blog
  • Case Studies
Languages (1)
English

Review analytics

What customers report

4.3
Based on 7 verified reviews
Ease of use4.5
Features & functionality4.0
Customer support4.5
Value for money4.0
Integrations5.0

What users like the most

  • It perceives what you are searching for

What users like the least

  • I like the max of it.

What users say

Review Analytics of IBM Watson

Every review is verified through Goodfirms before it's published.

4.27 Verified Reviews
Ease of use (2 reviews)4.5
Features & functionality (2 reviews)4.0
Customer support (2 reviews)4.5
Value for money (1 review)4.0
Integrations (1 review)5.0
Review Summary
Summarized from 7 verified reviews · Updated September 2026
IBM Watson users highlight strong customer support available through live chat, phone, and forums, along with an intuitive interface. The platform delivers accurate analytics and results when data quality is maintained, though reporting accuracy depends on input data integrity and users occasionally report system crashes. Some users note technical challenges that cannot be fully resolved, and the dispersed nature of reporting is cited as a limitation. Overall, reviewers find the tool valuable for analytics and productivity gains.
✦ AI-generated summary. May not reflect every review.
Detailed Reviews of IBM Watson
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What reviewers mention most

Maysam Radpour, CEO at CFGVerified Review
Posted on Jun 27, 2023

“Watson Call”

Overall rating5.0
Ease of use5.0
Features & functionality4.0
Customer support5.0
When you have an assistant like Watson your productivity may increase as much as availability of all of the data lets. It means which such a n amazing intelligence there is not any worriness about the things you don't know or the things are very difficult to be known
Gerrid Smith, Director of E-commerce at Joy OrganicsVerified Review
Posted on Jan 11, 2023

“IBM Watson is a computer program designed to provide answers to questions”

Overall rating4.0
Ease of use4.0
Features & functionality4.0
Customer support4.0
Value for money4.0
Integrations5.0

We Joy Organics use IBM Watson, in my opinion, IBM Watson is the best AI software out there. Your model's real-world understanding will be much enhanced by Watson's training. The software's robust system and ability to aid in the development of smarter corporate procedures are two of its main selling points. The dispersed nature of its reporting is a major drawback. To put it simply, IBM Watson is a computer program designed to provide answers to questions. With the help of the Apache Hadoop framework, it offers assistance for the SUSE Linux Enterprise Server 11 operating system.

Todd GrahamVerified Review
Posted on Nov 8, 2021

“Thankful for the support”

Overall rating4.0
we worked with IBM streaming media team on the delivery of and integrated movie program featuring showing of movie and integration with zoom q and a panel. we were most grateful for their support and donation of time and effort to our non profit mission of raising awareness of Lewy body dementia. There were some technical challenges that seemingly could be identified but not corrected which caused sporadic issues with delivery.
Denis KovalyonokVerified Review
Posted on Dec 11, 2019

“Great Tool”

Overall rating4.0
AnonymousVerified Review
Posted on Feb 25, 2019

“Overall Experience: Good”

Overall rating4.0

It provides accurate results and there are no cons according to me.

Sachin Jacob , Project Manager at E-bility GmbHVerified Review
Posted on Dec 27, 2018

“My experience with IBM Watson”

Overall rating4.0

Pros: Easy user interface

Cons: Sometimes it is crashing in between

Haresh Pansuriya, Digital Marketing Lead at iQlance SolutionsVerified Review
Posted on Dec 26, 2018

“I love analytics”

Overall rating5.0

Pros: Their customer support has been great – they have live personal available by phone or chat during regular business hours and their Customer Support forums are always available 24/7. They're always quick to address an issue.

Cons: The accuracy of the reporting from the program relies solely on the data the user sources. There can be errors in reporting due to...well, human error, which can kind of mess up your entire datasheet.

Overall Experience: I love analytics. I mean, I really love analytics -- so much so that I'm considering calling analytics the single biggest contribution to information technology. Because of my affection, I'm predisposed to love a new analytics product, find the good in it and trumpet its praises.

Capabilities

IBM Watson features

The full feature set, grouped by module.

Artificial Intelligence Software

  • Decision Making
  • Image Recognition
  • Natural Language Processing
  • Machine Learning
  • Multi-Language
  • Speech recognition
  • Virtual Assistant
  • Workflow Automation

Plans

IBM Watson pricing

Price Type
Year
Free Version
No
Payment Frequency
Quote Based
Preferred Currency
USD ($)
Vendor pricing page

Media

Screenshots & video

IBM Watson screenshot