Pros: Their customer support has been great – they have live personal available by phone or chat during regular business hours and their Customer Support forums are always available 24/7. They're always quick to address an issue.
Cons: The accuracy of the reporting from the program relies solely on the data the user sources. There can be errors in reporting due to...well, human error, which can kind of mess up your entire datasheet.
Overall Experience: I love analytics. I mean, I really love analytics -- so much so that I'm considering calling analytics the single biggest contribution to information technology. Because of my affection, I'm predisposed to love a new analytics product, find the good in it and trumpet its praises.