NovelVox Contact Center Wallboards

The solution can be used as a contact center wallboard and Agent Dashboard. While iVision wallboards can be used to display team-level KPIs and real-time metrics through intuitive and gamified wallboard designs, the agent dashboard focuses on optimizing agents' performance. Agent dashboard enables agents to optimize daily performance through a customized dashboard displaying data in the most useful manner.

Features
⦿ A powerful suite of visually impressive designer components
⦿ Access to real-time contact center metrics right at the design time
⦿ Out-of-the-box, pre-designed, ready-to-use templates
⦿ Drag and drop designer studio for easy customization
⦿ Broadcast Messages/Flashers
⦿ Auto-discovery of network connection
⦿ Threshold customization