NovelVox Contact Center Wallboards

Visit website

Write a Review Claimed Profile

Empowering Agents Enhancing Customer Experience

The solution can be used as a contact center wallboard and Agent Dashboard. While iVision wallboards can be used to display team-level KPIs and real-time metrics through intuitive and gamified wallboard designs, the agent dashboard focuses on optimizing agents' performance. Agent dashboard enables agents to optimize daily performance through a customized dashboard displaying data in the most useful manner.

Features
⦿ A powerful suite of visually impressive designer components
⦿ Access to real-time contact center metrics right at the design time
⦿ Out-of-the-box, pre-designed, ready-to-use templates
⦿ Drag and drop designer studio for easy customization
⦿ Broadcast Messages/Flashers
⦿ Auto-discovery of network connection
⦿ Threshold customization

Industries

Banking
Broadcast-media
Chemicals
Commercial-real-estate
Computer-software
Consumer-services

Licensing & Deployment

Proprietary
Cloud Hosted
On Premises
Windows
Mac

Support

Email
Chat
Phone
24x7 Support

Training

Webinar
Documentation

Knowledge Base

Help Guides
Video Guides
Blogs
Webinars
Infographics
Case Studies
Whitepapers
On-Site Training
Product

Media

NovelVox Contact Center Wallboards Core Features

Focus of Call Center Feature

Call Logging
Call Recording
Call Scripting
Campaign Management
Conference Calling
Escalation Management
Interactive Voice Response
Manual Dialer
Predictive Dialer
Queue Management
Reporting & Analytics
Voicemail

NovelVox Contact Center Wallboards Pricing

Pricing Type

Contact Vendor

Preferred Currency

USD ($)

Free Version

Payment Frequency

Quote Based

Vendor pricing page

NovelVox Contact Center Wallboards Reviews

No reviews submitted yet.

Be the first one to review