PolyAI
Deployment
Overview
About PolyAI
PolyAI was founded in 2017 by Nikola Mrkšić, Tsung-Hsien Wen, and Pei-Hao Su. They met at Cambridge’s dialog systems group, part of the Machine Intelligence Lab at the University of Cambridge, a research lab focused on spoken dialog systems. Their PhD work and tenures at Apple (Mrkšić), Google (Wen), and Facebook (Su) laid the groundwork for PolyAI’s conversational AI systems.
While most of our competitors have focused on chat because it’s cheap, we are voice first. Customers will always call. So everything we do here at PolyAI — our products, services, research, and development — focuses on helping call centers deliver a best-in-class voice experience.
At a glance
Software information
Industries served, licensing and the support PolyAI provides.
Industries
- Banking
- Computer-software
- Education-management
- Information-technology-services
Licensing
- Proprietary
- Monthly Payment
- Annual Subscription
Support
- 24x7 Support
Capabilities
PolyAI features
The full feature set, grouped by module.
AI Agent Builders
- Agent Creation & Management
- AI Training & Fine-Tuning
- Analytics & Reporting
- API & Webhook Support
- Machine Learning & Adaptive Learning
- Multi-Language Support
- Natural Language Processing (NLP)
- Personalization & User Profiling
- Pre-Built Templates & Customization
- Security & Compliance Features
- Workflow Automation & Integrations
Plans
PolyAI pricing
Media
Screenshots & video
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