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How strengthening their existing chatbot for customer support with GPT-4 capabilities and voice assistance empowered a Czech bank to boost their 30-day retention rate by 7%, Net Promoter Score (NPS) by 34%, and First Contact Resolution (FCR) by 60%.

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How replacing a traditional forecasting model in Excel with ML-based demand forecasting and Power BI visualization empowered a Canadian clothing retailer to step up their long-term forecasting accuracy from 23% to 92%, lower stockouts to 10%, and keep overstock within the 5% range.

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How implementing end-to-end manual and automated testing enabled an EdTech company to detect x40 more bugs at the early stage, speed up development cycles x5, cut down the cost of fixing errors and bugs x160, and bring down overall software maintenance costs by 16%.

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How switching from deprecated AngularJS to up-to-date React and crafting a custom UI kit helped a global SaaS customer experience (CX) company facilitate maintenance of their personalization engine and speed up design-related tasks.

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How a US SaaS provider transformed their services with an MVP of the AI-powered converter, achieving an impressive 85% accuracy rate in just six weeks and simplifying traditionally time-consuming CCMS adoption.

Read more via the link > https://www.instinctools.com/success-stories/gen-ai-converter-for-saas/ 

Our client, Bleichert, an automation machinery manufacturer, wanted to address two pain points of their customers seeking warehouse robotics:

‘By engineers, for engineers’ approach in designing the software

Lack of targeted solutions for small and midsize businesses (SMB) in the market overloaded with enterprise-grade products

To reach SMB customers and provide them with user-friendly software for warehouse robotics, they decided to broaden their offering with an innovative model of their driverless forklift systems that move loads autonomously by following a pre-configured circuit. Bleichert partnered with NODE Robotics and integrated their software modules into the experimental forklift. However, they needed a reliable tech ally to create a web app with an easy-to-grasp interface for warehouse operators and managers.

Read more via the link > https://www.instinctools.com/success-stories/web-app-for-robotics-manufacturer/

> Read the full case study.

The benefits of human-centric lighting are becoming increasingly clear with all the scientific researches in this area. Being designed to adapt to the user’s needs, it contributes to well-being, higher efficiency, and improved productivity. Our customer, a leading expert in intelligent and energy-efficient lighting solutions, turned to us to make their systems even more user-friendly.

How implementing a web-based support system with a single content repository and unlimited access to training materials enabled Mercedes-Benz Group AG to accelerate employee education and improve the usage of their new procurement solution by 93%.

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How developing a multifunctional app for students’ safety with real-time location tracking, notification system, in-app messages and voice calls, and other top-tier capabilities improved security and efficiency of school transportation management.

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How implementing a custom LMS helped an oil and gas enterprise automate 84% of training management tasks while increasing employee engagement by 45% and saving 41% of the education budget by moving online.

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A startup company, which is invested by an international network of higher-education institutions. It delivers a wide variety of programmes, including bachelor’s degree programmes, master’s degree programmes, professional training, English language training, corporate and executive education.

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A large clothing and household goods manufacturer with business units located all over Europe. The founder and owner of several chains of stores.

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How replacing Excel spreadsheets with interactive BI dashboards empowered a media-services provider to reimagine their data processing, reduce the cost of data management-related IT tasks by 27%, save 280 hours a month on report generation, and boost Customer Satisfaction Index by 7.2%.

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How the development and implementation of 10+ custom Power BI dashboards empowered an enterprise software company to switch from a reactive hiring paradigm to a proactive one and decrease the time to fill a vacancy by 21%.

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A big US construction company, which specializes in a wide range of projects from eco-friendly houses to large scale public areas with hotels, offices, industrial parks, etc. Founded in the middle of the 20th century, the company has experienced substantial growth ever since.

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How the development of a white-label crypto exchange with top-level security and limitless customization options allowed our client to partner with one of the largest banks in Eastern Europe and be the first to win users from all EAEU countries.

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A European retailer of personal care and beauty products – one of the leaders in the industry – with more than 1,400 stores in 12 countries. Featuring nearly 200 brands, it offers a great variety of products including cosmetics, fragrance, nail color, beauty tools, etc., and has a revenue of over $700 m.

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How switching from legacy, head-office-dependent software to a cutting-edge solution, featuring a modern toolset and intuitive UX, helped the leading heat exchanger manufacturer eliminate manual maintenance tasks and lower software upkeep cost by 27%.

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A world-class maritime software provider with several solutions for streamlining industry-specific processes contacted *instinctools to widen their offering with a cloud-based SaaS quality management system (QMS).

Read more via the link > https://www.instinctools.com/success-stories/quality-management-system/ 

How adopting Power BI and crafting 14 custom company-wide and unit-specific dashboards empowered an IT company to fully automate data collection operations, save up to three days per month on report preparation, uncover and fix blind spots in their sales pipeline, increase post-clarification call conversions by 44%, and drive sales by 9,6% within just six months.

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How replacing an overpriced SaaS inventory system with a custom, feature-rich IMS enabled a French eyewear manufacturer and retailer to double the RFID scanning speed and accelerate tag verification x3.

Read more > https://www.instinctools.com/success-stories/eyewear-inventory-app/ 

How switching from outdated DITA-based software to *instinctools’ feature-rich DITAworks helped a Danish enterprise fully digitize tech documentation management, speed up document-related operations by up to 14%, and reduce translation costs by 11%.

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How running a discovery workshop saved a fintech startup tens of thousands of dollars on needless software development and enabled the company to craft a trailblazing MVP for venture funds and investors. 

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How developing and launching three websites on WordPress, Shopify, and Squarespace for a US-based marketing company led to a 46% boost in web traffic and a 22% ramp-up in loyal customer base, all while maintaining seamless operational continuity.

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How switching from an outdated WordPress website with a WooCommerce plugin to a sleek Shopify platform with a tailored theme empowered the French eyewear retailer to accelerate loading speed x6, lower bounce rate twice, increase session durations fourfold, and boost page visits per session by 64% — all without missing a beat in their operations. 

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How developing an MVP of a web app for seamless remote management of 1000+ vending machines entitled a global retail company to prove the viability of the new product on the German market and expand their customer base by 14%.

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How developing a frictionless web app empowered an agricultural startup to bring the idea of a real-time AI-powered monitoring system to life and serve farms with 10,000–15,000 plants.

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How developing a comprehensive ecommerce ecosystem helped an optical company withstand severe economic headwinds and grow their store chain from 8 to 24 eyewear boutiques across France.

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> Link to the Success Story

The idea was to create a convenient, time- and effort-saving loan management system, which would help small and middle-sized businesses to pay their bills and invoices instantly.

Our client intended to rewire the state of the Canadian healthcare system and decided to test the waters with a product for a specific patient group, clinics, and research centers (RC). It was planned that the project would have these elements:

• Android and iOS apps for the patients
• Web apps for healthcare providers and research centers

As time-to-market was critical for the client, we suggested banking on cross-platform options. Flutter and React Native were top choices, but as CANet also needed web apps, our team decided to leverage React Native for mobile apps and React JS for web apps.

Read more via the link > https://www.instinctools.com/success-stories/canet-healthcare-platform/ 

Incorporating CRM software can prove highly advantageous for B2C and B2B companies across a diverse range of industries. In fact, in today’s business landscape, it has become a prerequisite for efficient customer management, rather than a whim.

Both B2C and B2B organizations need to gather, organize, and analyze mind-boggling volumes of data to enhance interactions with their clients and improve customer experience. With a proper CRM solution in place, you can streamline your workflows and capture lead-specific information at every available touchpoint across multiple channels to nurture more high-quality leads.

For growing mid-sized companies, HubSpot is one of the most profitable and advantageous options due to its functionality, scalability, and cost-effectiveness.

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How shifting from an outdated system to Apache Spark and AWS cloud services allowed a leading market research company to speed up data processing threefold and decrease software maintenance costs by 34%.

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How can a global software licensing company cut costs on system maintenance and gain ISO 27001:2013 certification? In this case study, you’ll find out how our client chose to entrust the fulfillment of their requirements to *instinctools, and we’ve not only carried out legacy system modernization but also provided the client with a few extra-mile solutions

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How creating a trailblazing digital marketplace for renewable energy producers and local households with an opportunity to save up to 20% on their monthly energy bill allowed a German startup to be available for 41 million households across Germany.

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Our client is a famous European retail company providing vending machines under various cooperation models, including selling, leasing, and more. 

Their current corporate solution needed significant functional improvements and technical gain as the client was committed to growing and scaling to new markets in Europe and the United States. That’s why, they addressed *instinctools for augmented technical expertise in business analysis, consulting, and business intelligence software development.

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How crafting an MVP of a mobile app for 16 EV car models and 65,000 charging points across Europe empowered the UK-based startup to conquer the European EV charging market on the first try, connect 17+ charging networks, and raise funds for further development from prominent and influential investors – Lightspeed Venture Partners, Tier Mobility, and Wise.

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How modernization of a legacy system and implementation of real-time dashboards empowered a leading BioTech manufacturer to accelerate drug development by 100+ days, enabled remote monitoring and control of pharmaceutical production, and cut down onboarding of new hires from three days to six hours.

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Our client is a streaming and media company based in Germany, providing IP television services and media products worldwide. Their main goal for our team was to advise on and implement an ERP system that would match the company’s existing business processes, taking into account growth plans.

Instinctools’ dedicated team, working closely with the customer’s IT and Operations departments, was able to implement a holistic ERP system, connect all the necessary integrations, and develop and set up the required Odoo modules. It fully met the demand for sustainable and scalable software solutions that are compatible with internal and external services, running on on-premise servers, having fast reporting and visualized analytics, and ensuring reduced costs on the maintenance and support side. With this solution, we helped our client achieve its primary goal, the upgrade of a subscription model provided to their customers.

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We were approached by IPwe for assistance in revamping their marketplace for monetizing patents encased in non-fungible tokens or NFTs. Their goal was to make the intellectual property market more transparent, liquid, and accessible. In the case study, you can learn how we’ve delivered the core web application functionality meeting all client’s requirements and helping them to expand their B2B service offering, bring revenue, and add value to the business.

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Burda Digital Systems is the technology and consulting service provider of the international media concern Hubert Burda Media. The company connects the experience of the successful media holding with the future market of the Digital Business and provides the entire spectrum of IT services ranging from conception and implementation to management.

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Our client has been planning to modernize some parts of their LMS for a while and, as is often the case, they haven’t gotten around to it until recently. However, the delay was no longer an option since Adobe Flash, where one of the modules was written, was on its way out.

So, at that point, modernization turned from a vague long-running goal into a clear necessity, that would prevent the loss of customers. 

*instinctools dedicated team has developed a cross-browser application supporting mobile devices and tablets. The solution was based on new secure and scalable technologies. At the final and most challenging stage of the project, we migrated all the digital assets from a legacy system to a new structured microservice application without any loss.

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About 150.000 documents of different kinds are created annually within our customer’s concern. As a rule, their life cycle includes alignment, approval, execution, archiving, and storage. Undergoing the aforementioned procedures in the paper-based management system naturally results in huge piles of waste paper, lost documents and a long search for them, numerous copies, delays in sending and receiving the papers, personnel mistakes, etc. All these problems stimulated our customer to implement an electronic document management system.

The *instinctools team improved the already implemented document workflow software, providing the customer with an unblurred vision of work processes and the possibility to analyze personnel performance according to specific cross-sections (e.g. divisions, positions, areas of expertise, etc.).

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How developing a custom CRM system allowed a marketing and promotions company to unlock deep drill-downs into customer data and boost advertising campaigns’ conversion rate by 34% while cutting down cost per lead by 21%.

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How redesigning and enriching their existing app with new features armed a machinery manufacturer with a leading-edge mining equipment monitoring system, allowed them to spot maintenance issues on average three months earlier than they used to and decrease machines upkeep costs by 23%.

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Fujitsu Enabling Software Technology GmbH is a Munich-based software subsidiary of FUJITSU LIMITED and also develops software in the field of software lifecycle management.

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