IT GOAT

IT GOAT supported us with a wide range of IT and cybersecurity services, including asset management, hardware logistics, help desk support, and security protection measures. Their team played an important role in helping us strengthen our IT environment and build a more complete cybersecurity infrastructure. One of the key outcomes of the engagement was successfully achieving our SOC Type 1 final report while also enhancing our overall IT operations. The team consistently delivered with both speed and quality, communicated clearly, and remained highly responsive throughout the project. Whether through meetings, email, or messaging platforms, they were always available to keep things moving forward. Overall, their agility, reliability, and commitment to service made them a valuable partner for our organization.

IT GOAT has been supporting our organization with cybersecurity and IT management services, including employee onboarding and offboarding, strengthening email security, and providing remote access support. Their team has helped ensure our systems remain secure while keeping day-to-day operations running smoothly. Throughout the engagement, they have been responsive, communicative, and well-organized. We particularly appreciate their structured ticketing process, which makes it easy to track requests and resolutions. They consistently deliver on time, take the time to understand our requirements, and work collaboratively with us to recommend solutions that fit our needs and budget. Overall, we've been very satisfied with their service and have no major complaints.

Mercury Managed Services helped us build our IT infrastructure from the ground up and has continued to provide ongoing support for our organization. From the beginning, the process has been smooth, well-organized, and tailored to our operational needs. What stands out most is their customer service. Whenever an issue arises, their team responds quickly and follows through until everything is resolved. They are detail-oriented, dependable, and proactive in ensuring our systems continue to function without disruption. Overall, we have been extremely pleased with the partnership and the level of support they provide.

IT GOAT supported our team with a variety of managed IT services, including desktop support, DNS management, spam and phishing protection, and assistance with migrating to a new environment. The transition process went smoothly, and whenever issues came up, their team addressed them quickly and effectively. Throughout the engagement, they maintained regular communication and proactively provided recommendations and plans to support our IT needs. What stood out most was their responsiveness and genuine commitment to both the work and the relationship. Their support helped establish a successful and productive partnership.

IT GOAT has supported our team with ongoing IT services, particularly by preparing employee laptops with all the necessary tools and resources for new hires. Their support has helped us onboard team members much more efficiently and keep operations running smoothly. The team is always available whenever additional technical support is needed, and they’ve consistently been responsive and accommodating throughout the engagement. What stands out most is their reliability, attention to detail, and strong troubleshooting skills whenever issues arise. Overall, working with them has been a smooth and positive experience for our team.

IT GOAT supported us with managed IT and cybersecurity services, including implementing an email spam filter, deploying IRONSCALES, and helping with ongoing troubleshooting needs. Their involvement played an important role in keeping our systems secure and supporting day-to-day operations. The onboarding process was straightforward and helped get the project moving quickly. The team was easy to work with, responsive when issues came up, and consistently followed up to ensure everything was resolved properly. We also appreciated their collaborative attitude and ability to troubleshoot problems efficiently whenever needed. Overall, they were a reliable partner and provided valuable support throughout the engagement.

IT GOAT has been serving as our outsourced IT support team and has helped us manage day-to-day technical issues smoothly. Since working with them, we’ve been able to focus more on our work without constantly worrying about IT-related problems. Their team is responsive, organized, and easy to communicate with through their ticketing system. What we appreciate most is that they address concerns honestly, explain issues clearly, and consistently go the extra mile to resolve problems in a timely and satisfactory manner. Overall, the experience has been very reliable and stress-free for our team.

IT GOAT helped us take over and improve the management of several IT systems within our business. Their team handled the migration to Microsoft solutions, implemented a new IVR phone system, and continued to provide support as needed throughout the engagement. The new phone system positively impacted our operations by increasing inbound calls and improving overall brand visibility. What stood out most during the project was their ability to explain technical concepts clearly and present different options in a way that was easy for our team to understand, regardless of technical background. Overall, the team was professional, supportive, and easy to work with from start to finish.

IT GOAT has done a great job overall managing our IT infrastructure and support needs. Their team handles our network and systems efficiently and has been dependable throughout the engagement. One thing we particularly appreciate is their responsiveness. Support tickets are resolved in a timely manner, and whenever our retail systems experience issues or downtime, their team reacts quickly to get everything back up and running. Communication has also been smooth through regular virtual meetings and ongoing support interactions. Overall, they have been a strong IT partner with a helpful team that understands the importance of keeping retail operations running without disruption.