Kaj Consultancy

Founded in 2022 and operating from Duluth, GA and Karachi, Pakistan, KAJ Consultancy provides outsourced operations teams for businesses across the U.S. and Canada. Our core strength is insurance back-office support: we build dedicated offshore teams that handle certificate of insurance (COI) issuance, ACORD form processing, instant quoting, policy renewal management, DocuSign workflows, and accounting reconciliation — functioning as a true extension of an agency's internal team rather than a generic call-center vendor.
Engagements typically start with a Part-Time or Full-Time retainer and scale into a fully managed offshore department as volume grows. We measure success the way our clients do — ticket resolution volume, turnaround time, and error rate — and use AI-assisted document processing to keep those numbers improving as accounts scale. One current client engagement grew to a 42-person dedicated team and saw a 60% improvement in productivity and efficiency within six months.
Beyond insurance back-office, KAJ Consultancy also supports clients with accounting and bookkeeping, software development, digital marketing/SEO, and business security automation (live CCTV monitoring) — giving growing businesses a single partner for the operational functions that pull focus away from core growth.
Why clients choose KAJ Consultancy:

• Insurance-specific process expertise from day one — no learning curve on ACORD, COI, or agency management systems (Applied Epic and others)

• Single point-of-contact team leadership, not a rotating support queue

• Transparent, outcome-based reporting (turnaround time, error rate, resolution volume)

• Flexible engagement models, from a few dedicated hours to a full offshore department

• Track record of scaling client teams without disruption to service quality