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Verified Profile
SupportYourApp is a Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010.
It’s also a group of companies, that consists of:
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SupportYourApp;
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Label Your Data — a company that provides data labeling for machine learning;
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Outstaff Your Team — a company that helps tech businesses outstaff technical personne
Locations
United States
1007 North Orange Street, 4th Floor, Suite 122,
Wilmington,
Delaware
19801
1.888.959.3556
Serbia
Milutina Milankovića Blvd 9ž,
Belgrade,
Belgrade
11070
Argentina
Libertador Avenue 2442, 4th Floor, Olivos,
Buenos Aires,
Buenos Aires
B1636DSR
Focus Areas
Service Focus
- BPO Services
Client Focus
- Small Business
- Large Business
- Medium Business
Industry Focus
- Information Technology
- Consumer Products
- Business Services
SupportYourApp Reviews
3 Reviews
- All Services
- BPO Services
- Relevance
- Most Recent
- Rating: high to low
- Rating: low to high
Alex Nikitenko, CEO at Sirin Software LLC
Posted 2 months ago
Successful choice of customer service provider
Review Summary
Our company provides hardware and software development services, and we were looking for an outsourced customer support provider to delegate some processes and focus on business growth. SupportYourApp stood out with their prompt and professional communication from the very start. They smoothly integrated with our CRM system, delivered timely reports, and their dedicated manager responded to our queries whenever we had any questions. We are totally satisfied with the quality of support, which is proved by positive feedback from our customers. Thanks to professional assistance provided by SupportYourApp, we were able to concentrate on developing our business, and could be sure our customers are well taken care of.
Thanks to professional assistance
provided by SupportYourApp, we were able to concentrate on developing our business, and could be sure our
customers are well taken care of.
Thanks to professional assistance
provided by SupportYourApp, we were able to concentrate on developing our business, and could be sure our
customers are well taken care of.
What was the project name that you have worked with SupportYourApp?
Outsourced customer support for IoT business
What service was provided as part of the project?
BPO Services
Describe your project in brief
Our company is focused on providing R&D services, while we still have to support the projects that were already delivered to our clients. We want to offload these routines to a partner and concentrate on growing our R&D business.
What is it about the company that you appreciate the most?
Quick and effective communication with the team’s POC, technical expertise
What was it about the company that you didn't like which they should do better?
Can’t specify anything
Olga Supukaryova
Posted on Apr 20, 2021
Customer Support for the online shop
Review Summary
The SupportYourApp team handles customer communication and delivery logistics for us. They resolve our customers’ issues and talk to the delivery companies. Since we started working with SupportYourApp, we started getting messages from our customers, commending the level of our customer service. There is also no backlog of supplier messages and questions. We are satisfied with them as a customer support provider on 100%. They efficiently and seamlessly integrated into our team. We don’t really see them as outsource. They are an essential part of our company.
What service was provided as part of the project?
BPO Services
What is it about the company that you appreciate the most?
Speed and quality of communication with the team and team leads.
What was it about the company that you didn't like which they should do better?
All good
Kate Robinson
Posted on Apr 07, 2020
One of our best business choices over the years!
Review Summary
We came across SupportYourApp at our early stage of search for the team of tech support. What caught our attention is how fast and professional their first reply was to our inquiry. And you can see the same in how their teams communicate with our customers – fast, personalized and never robot-alike. The integration process was smooth, thanks to their dedicated Integration Department. In short time we were ready with a team of 24/7 consultants. We were also offered their CRM solution, which was great because we wanted to have calls, chats and emails, all in one system. Plus, they implemented their AI solution to the chats, which is similar to what we do, and it serves great. So it's my huge recommendation, in case you are looking for someone to take a top-notch care of your valued customers.
What service was provided as part of the project?
BPO Services