SupportYourApp

Human+Tech Customer Support Outsourcing
5.0 (2 Reviews) Write a Review
Overview
< $25/hr
250 - 999
2010
SupportYourApp is a human+tech customer support outsourcing that powers Unicorn and award-winning tech companies worldwide. By leveraging in-house digital tools and local talents, we scale 24/7 omnichannel support coverage in up to 31 languages for clients in 25 countries. Handpicked team is trained up to in-house standards of the world’s leading brands and is augmented by modern proprietary support tools. About SupportYourApp: • Established i

SupportYourApp is a human+tech customer support outsourcing that powers Unicorn and award-winning tech companies worldwide.

By leveraging in-house digital tools and local talents, we scale 24/7 omnichannel support coverage in up to 31 languages for clients in 25 countries.

Handpicked team is trained up to in-house standards of the world’s leading brands and is augmented by modern proprietary support tools.

About SupportYourApp:

• Established in 2010
• 600+ proffesionals
• 2x annual growth
• Over 100 clients in 26 countries
• 28 languages 
• PCI/DSS L3 compliant
• SO/IEC 27001:2013 certified
• GDPR and CCPA compliant

Key Clients
  • MacPaw
  • Skylum
  • Splitit
  • Softorino
  • SignEasy
  • Sogro
  • GoCodes
Certifications
ua
Ukraine
SupportYourApp
120/4 Kozatska Str., Kiev, Kiev 03022
+380509857171
Focus Area
Service Focus
  • BPO Services
100%
Client Focus
  • Small Business(< $10M)
  • Medium Business($10M - $1B)
  • Large Business(> $1B)
60%
35%
5%
Industries Focus
  • Information Technology
  • Consumer Products
  • Business Services
  • Enterprise
  • Gaming
  • Startups
  • E-commerce
  • Telecommunication
30%
20%
10%
10%
10%
10%
5%
5%
Customer Reviews
5.0 (2 Reviews)

One of our best business choices over the years!

Kate Robinson
posted on 7/4/20
We came across SupportYourApp at our early stage of search for the team of tech support. What caught our attention is how fast and professional their first reply was to our inquiry. And you can see the same in how their teams communicate with our customers – fast, personalized and never robot-alike. The integration process was smooth, thanks to their dedicated Integration Department. In short time we were ready with a team of 24/7 consultants. We were also offered their CRM solution, which was great because we wanted to have calls, chats and emails, all in one system. Plus, they implemented their AI solution to the chats, which is similar to what we do, and it serves great. So it's my huge recommendation, in case you are looking for someone to take a top-notch care of your valued customers.
Project Details
BPO Services
posted on 7/4/20
  • Quality of deliverable
  • Value for money
  • Customer support
  • Overall ratings

Customer Support for the online shop

Olga Supukaryova
posted on 20/4/21
The SupportYourApp team handles customer communication and delivery logistics for us. They resolve our customers’ issues and talk to the delivery companies. Since we started working with SupportYourApp, we started getting messages from our customers, commending the level of our customer service. There is also no backlog of supplier messages and questions. We are satisfied with them as a customer support provider on 100%. They efficiently and seamlessly integrated into our team. We don’t really see them as outsource. They are an essential part of our company.

What is it about the company that you appreciate the most?

Speed and quality of communication with the team and team leads.

What was it about the company that you didn't like which they should do better?

All good

Project Details
BPO Services
$0 to $10000
posted on 20/4/21
  • Quality of deliverable
  • Value for money
  • Customer support
  • Overall ratings