SupportYourApp

Our experience with SupportYourApp has been excellent. Their 24/7 support team quickly adapted to our needs, efficiently handling high workloads while meeting SLAs in over 90% of cases. As we grew, they seamlessly expanded to dedicated L2 support, allowing our internal team to focus on L3 issues.
Their professionalism, expertise, and strong management have greatly improved our support operations, ensuring reliable and efficient customer assistance.”

Working with SupportYourApp has significantly improved our email support operations. Their team introduced industry best practices, optimized processes, and enhanced response times, ensuring seamless support and improving the customer experience.

SUP have been integral to our growth as a customer support team. Being able to rely on the team to answer our level 1 tickets frees up the rest of the more experienced agents to focus on escalations.

Having the dedicated agents has also been a game changer

Our company provides hardware and software development services, and we were looking for an outsourced customer support provider to delegate some processes and focus on business growth. SupportYourApp stood out with their prompt and professional communication from the very start. They smoothly integrated with our CRM system, delivered timely reports, and their dedicated manager responded to our queries whenever we had any questions. We are totally satisfied with the quality of support, which is proved by positive feedback from our customers. Thanks to professional assistance provided by SupportYourApp, we were able to concentrate on developing our business, and could be sure our customers are well taken care of.
Thanks to professional assistance
provided by SupportYourApp, we were able to concentrate on developing our business, and could be sure our
customers are well taken care of.

The SupportYourApp team handles customer communication and delivery logistics for us. They resolve our customers’ issues and talk to the delivery companies. Since we started working with SupportYourApp, we started getting messages from our customers, commending the level of our customer service. There is also no backlog of supplier messages and questions. We are satisfied with them as a customer support provider on 100%. They efficiently and seamlessly integrated into our team. We don’t really see them as outsource. They are an essential part of our company.

SupportYourApp was the first support company we talked to after our in-house team had to disband. And after the call with their sales team and later their CEO, we saw no reason to look much further. And that was the start of our work with them.

We knew right away that we needed a team that would take over the entire scope of communication with our customers. And we needed it all — phone, chat, email and social media support.

One of our brand’s features is our communication with the customers. We have always responded in the shortest time. Quality conversations with our customers have always been one of the assets for us. Right off the bat we have installed very tough SLAs.

After a certain adjustment time, SupportYourApp started to really showcase their worth and effectiveness. We now see email answer time of less than 7 minutes, with SLA being set to 15, chats are responded to within 45 second and calls are answered practically right away.

Not for a second did we see a decrease in customer satisfaction or response time. Excellent result for an outsourced provider. We never even think about them as ‘outsourced’ anymore — they have seamlessly integrated into our team. It is hard to imagine that we have operated without them.

SupportYourApp is one of the best business partners we have ever had.

We came across SupportYourApp at our early stage of search for the team of tech support. What caught our attention is how fast and professional their first reply was to our inquiry. And you can see the same in how their teams communicate with our customers – fast, personalized and never robot-alike. The integration process was smooth, thanks to their dedicated Integration Department. In short time we were ready with a team of 24/7 consultants. We were also offered their CRM solution, which was great because we wanted to have calls, chats and emails, all in one system. Plus, they implemented their AI solution to the chats, which is similar to what we do, and it serves great. So it's my huge recommendation, in case you are looking for someone to take a top-notch care of your valued customers.