
SupportYourApp set up a reliable 24/7 support team.
Their professionalism, expertise, and strong management have greatly improved our support operations, ensuring reliable and efficient customer assistance.”
What was the project name that you have worked with SupportYourApp?
“Optimizing Customer Support for High-Tech Solutions”
What service was provided as part of the project?
BPO Services
Describe your project in brief
SupportYourApp helped us establish and scale 24/7 technical support for our autonomous technology.
Initially, we needed a fast and efficient way to assist customers with urgent issues. They provided a shared L1 support team, effectively handling high workloads while meeting SLAs in over 90% of cases. As our needs grew, they introduced dedicated L2 support, allowing our internal team to focus on more complex issues. Their professionalism, technical expertise, and commitment to efficiency have significantly improved our support operations, ensuring seamless assistance for our customers around the clock.
What is it about the company that you appreciate the most?
Professionalism, technical expertise, reliability, and seamless scalability of support operations.
What was it about the company that you didn't like which they should do better?
While workload fluctuations led to slight variations in experience levels, the team is focused on continuous improvement to ensure all consultants reach a consistent high standard. No other issues have arised
Rating Breakdown
- Quality
- Schedule & Timing
- Communication
- Overall Rating
Project Detail
- $0 to $10000
- In Progress
- Startups