Revolutionizing the CX Industry

SupportYourApp is a Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010.

It’s also a group of companies, that consists of:

  • SupportYourApp;

  • Label Your Data — a company that provides data labeling for machine learning;

  • Outstaff Your Team — a company that helps tech businesses outstaff technical personne

Certifications/Compliance

ISO 27001
United States United States
221 W 10th Street, 4th Floor, Suite 122, Wilmington, Delaware 19801
1.888.959.3556
Serbia Serbia
Milutina Milankovića Blvd 9ž, Belgrade, Belgrade 11070
Argentina Argentina
Libertador Avenue 2442, 4th Floor, Olivos, Buenos Aires, Buenos Aires B1636DSR
< $25/hr
1,000 - 9,999
2010

Service Focus

Focus of BPO Services
  • Customer Service - 50%
  • Virtual Assistant - 5%
  • Telemarketing - 5%
  • Technical Support - 10%
  • Back Office Services - 10%
  • Chat Services - 5%
  • Email Support - 5%
  • Call Center Services - 10%

Industry Focus

  • Information Technology - 30%
  • Consumer Products - 20%
  • Business Services - 10%
  • Gaming - 10%
  • Startups - 10%
  • Enterprise - 10%
  • Telecommunication - 5%
  • E-commerce - 5%

Client Focus

60% Small Business
5% Large Business
35% Medium Business

Review Analytics of SupportYourApp

7
Total Reviews
5.0/5
Overall Rating
3
Recent Reviews

What Users Say

SupportYourApp set up a reliable 24/7 support team.
Niv Efrat
Niv Efrat , Director of Global Operations at Percepto Inc.
SupportYourApp streamlined our email support, improving efficiency and response times.
Anonymous
Exactly what our team needed to grow
Adem Aziz
Adem Aziz
Successful choice of customer service provider
Alex Nikitenko
Alex Nikitenko , CEO at Sirin Software LLC
Customer Support for the online shop
Olga Supukaryova
Olga Supukaryova

What Users Like The Most

  • Speed and quality of communication with the team and team leads.
  • Quick and effective communication with the team’s POC, technical expertise
  • Professionalism, technical expertise, reliability, and seamless scalability of support operations.

What Users Like The Least

  • All good
  • Can’t specify anything
  • While workload fluctuations led to slight variations in experience levels, the team is focused on continuous improvement to ensure all consultants reach a consistent high standard. No other issues have arised

Detailed Reviews of SupportYourApp

5.0 7 Reviews
  • All Services
  • BPO Services
  • Relevance
  • Most Recent
  • Rating: high to low
  • Rating: low to high
Write a Review
Niv Efrat

SupportYourApp set up a reliable 24/7 support team.

Our experience with SupportYourApp has been excellent. Their 24/7 support team quickly adapted to our needs, efficiently handling high workloads while meeting SLAs in over 90% of cases. As we grew, they seamlessly expanded to dedicated L2 support, allowing our internal team to focus on L3 issues.
Their professionalism, expertise, and strong management have greatly improved our support operations, ensuring reliable and efficient customer assistance.”

What was the project name that you have worked with SupportYourApp?

“Optimizing Customer Support for High-Tech Solutions”

What service was provided as part of the project?

BPO Services

Describe your project in brief

SupportYourApp helped us establish and scale 24/7 technical support for our autonomous technology.
Initially, we needed a fast and efficient way to assist customers with urgent issues. They provided a shared L1 support team, effectively handling high workloads while meeting SLAs in over 90% of cases. As our needs grew, they introduced dedicated L2 support, allowing our internal team to focus on more complex issues. Their professionalism, technical expertise, and commitment to efficiency have significantly improved our support operations, ensuring seamless assistance for our customers around the clock.

What is it about the company that you appreciate the most?

Professionalism, technical expertise, reliability, and seamless scalability of support operations.

What was it about the company that you didn't like which they should do better?

While workload fluctuations led to slight variations in experience levels, the team is focused on continuous improvement to ensure all consultants reach a consistent high standard. No other issues have arised

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $0 to $10000
  • In Progress
  • Startups

SupportYourApp streamlined our email support, improving efficiency and response times.

Working with SupportYourApp has significantly improved our email support operations. Their team introduced industry best practices, optimized processes, and enhanced response times, ensuring seamless support and improving the customer experience.

What was the project name that you have worked with SupportYourApp?

Optimizing Email Support for a Language Learning Platform

What service was provided as part of the project?

BPO Services

Describe your project in brief

SupportYourApp helped us improve email support for our language learning platform. They introduced best practices and optimized processes, improving efficiency and response times. Their consultants provided valuable expertise, ensuring seamless operations. We appreciate their professionalism, responsibility, and adaptability, which have greatly improved the experience for our customers.

What is it about the company that you appreciate the most?

Professionalism, responsibility, adaptability, and streamlined email support with improved response times.

What was it about the company that you didn't like which they should do better?

No issues so far.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • In Progress
  • Education
Verified via email/call
Adem Aziz

Exactly what our team needed to grow

SUP have been integral to our growth as a customer support team. Being able to rely on the team to answer our level 1 tickets frees up the rest of the more experienced agents to focus on escalations.

Having the dedicated agents has also been a game changer

What was the project name that you have worked with SupportYourApp?

Customer Success Team

What service was provided as part of the project?

BPO Services

What is it about the company that you appreciate the most?

Our account manager Axel is excellent and really keeps on top of any issues we raise, he is also very proactive with bringing things to us that he has noticed before they become an issue.

What was it about the company that you didn't like which they should do better?

Losing team members on the shared team can cause issues but the team are always dedicated to the training process to have new members up and running as quickly as possible.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $0 to $10000
  • Completed
  • Business Services
Alex Nikitenko

Successful choice of customer service provider

Our company provides hardware and software development services, and we were looking for an outsourced customer support provider to delegate some processes and focus on business growth. SupportYourApp stood out with their prompt and professional communication from the very start. They smoothly integrated with our CRM system, delivered timely reports, and their dedicated manager responded to our queries whenever we had any questions. We are totally satisfied with the quality of support, which is proved by positive feedback from our customers. Thanks to professional assistance provided by SupportYourApp, we were able to concentrate on developing our business, and could be sure our customers are well taken care of.
Thanks to professional assistance
provided by SupportYourApp, we were able to concentrate on developing our business, and could be sure our
customers are well taken care of.

What was the project name that you have worked with SupportYourApp?

Outsourced customer support for IoT business

What service was provided as part of the project?

BPO Services

Describe your project in brief

Our company is focused on providing R&D services, while we still have to support the projects that were already delivered to our clients. We want to offload these routines to a partner and concentrate on growing our R&D business.

What is it about the company that you appreciate the most?

Quick and effective communication with the team’s POC, technical expertise

What was it about the company that you didn't like which they should do better?

Can’t specify anything

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • Completed
  • Information Technology
Olga Supukaryova

Customer Support for the online shop

The SupportYourApp team handles customer communication and delivery logistics for us. They resolve our customers’ issues and talk to the delivery companies. Since we started working with SupportYourApp, we started getting messages from our customers, commending the level of our customer service. There is also no backlog of supplier messages and questions. We are satisfied with them as a customer support provider on 100%. They efficiently and seamlessly integrated into our team. We don’t really see them as outsource. They are an essential part of our company.

What service was provided as part of the project?

BPO Services

What is it about the company that you appreciate the most?

Speed and quality of communication with the team and team leads.

What was it about the company that you didn't like which they should do better?

All good

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $0 to $10000
Brenda Shmidt

The most efficient outsourced customer support provider

SupportYourApp was the first support company we talked to after our in-house team had to disband. And after the call with their sales team and later their CEO, we saw no reason to look much further. And that was the start of our work with them.

We knew right away that we needed a team that would take over the entire scope of communication with our customers. And we needed it all — phone, chat, email and social media support.

One of our brand’s features is our communication with the customers. We have always responded in the shortest time. Quality conversations with our customers have always been one of the assets for us. Right off the bat we have installed very tough SLAs.

After a certain adjustment time, SupportYourApp started to really showcase their worth and effectiveness. We now see email answer time of less than 7 minutes, with SLA being set to 15, chats are responded to within 45 second and calls are answered practically right away.

Not for a second did we see a decrease in customer satisfaction or response time. Excellent result for an outsourced provider. We never even think about them as ‘outsourced’ anymore — they have seamlessly integrated into our team. It is hard to imagine that we have operated without them.

SupportYourApp is one of the best business partners we have ever had.

What service was provided as part of the project?

BPO Services

What is it about the company that you appreciate the most?

Efficiency, expertise, multichanneling, flexibility.

What was it about the company that you didn't like which they should do better?

Nothing to improve.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $0 to $10000
Kate Robinson

One of our best business choices over the years!

We came across SupportYourApp at our early stage of search for the team of tech support. What caught our attention is how fast and professional their first reply was to our inquiry. And you can see the same in how their teams communicate with our customers – fast, personalized and never robot-alike. The integration process was smooth, thanks to their dedicated Integration Department. In short time we were ready with a team of 24/7 consultants. We were also offered their CRM solution, which was great because we wanted to have calls, chats and emails, all in one system. Plus, they implemented their AI solution to the chats, which is similar to what we do, and it serves great. So it's my huge recommendation, in case you are looking for someone to take a top-notch care of your valued customers.

What service was provided as part of the project?

BPO Services

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating