An Intelligent Support-as-a-Service Company With a Focus on a Tech Industry

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010.

We offer omnichannel, scalable support tailored to diverse business needs — whether that’s low-volume 24/7 coverage or consistent 9–5 support across all seven days. With flexible hybrid scheduling options and data-compliant solutions, SupportYourApp delivers a smart alternative to traditional providers. This enables our clients to reduce operational costs, boost CSAT, and focus on growing their business while we manage their support.

Serbia

Milutina Milankovica Blvd 9z, 11070

Argentina

Libertador Avenue 2442, 4th Floor, Olivos, B1636DSR

United States

221 W 10th Street, 4th Floor, Suite 122, 19801

1.888.959.3556

Why SupportYourApp?

PCI DSS Certified Level L1 and Level L2 Provider
ISO IEC 27001 Certification
GDPR-, CCPA-, and HIPAA-compliance

Service Focus

Focus of BPO Services

Inbound - 100%
Customer Service - 55%
Technical Support - 10%
Back Office Services - 10%
Call Center Services - 10%
Virtual Assistant - 5%
Chat Services - 5%
Email Support - 5%

Industry Focus

Business Services - 10%
Financial & Payments - 10%
Information Technology - 10%
Retail - 10%
E-commerce - 10%
Consumer Products - 5%
Education - 5%
Gaming - 5%
Healthcare & Medical - 5%
Telecommunication - 5%
Transportation & Logistics - 5%
Other Industries - 5%
Startups - 5%
Enterprise - 5%
Banking - 5%

Client Focus

60% Small Business

35% Midmarket Business

5% Enterprise

Review Analytics of SupportYourApp

31
Total Reviews

5.0/5
Overall Rating

24
Recent Reviews

What Users Say

A reliable customer support partner delivering efficient service and excellent communication.

Daniele Z., Customer Support Manager at IT Company

A reliable partner for scaling high-quality customer support teams.

Anonymous

Responsive team with fast communication and efficient talent sourcing.

Anonymous

Proactive support team delivering excellent client-facing customer service.

Anonymous

Reliable customer support services with proactive communication and excellent project management.

Anonymous

What Users Like The Most

Their speed in mobilizing capable support resources—paired with true 24/7 availability that genuinely improves customer response and resolution.
Their seamless 24/7 coverage combined with the ability to handle fraud-related cases quickly while maintaining a calm, friendly customer experience.
Their reliability, strict SLA compliance, multilingual capabilities, and proactive communication that keeps our customer support running smoothly.

What Users Like The Least

Introducing deeper analytics around ticket trends and root-cause insights could further elevate the service from responsive support to fully predictive support operations.
Adding deeper predictive insights or trend reporting around fraud patterns and ticket categories could further strengthen strategic decision-making beyond day-to-day resolution.
Nothing specific.

Detailed Reviews of SupportYourApp

5.031 Reviews

Daniele Z., Customer Support Manager at IT Company

Posted 2 months ago

A reliable customer support partner delivering efficient service and excellent communication.

Our experience working with SupportYourApp has been very positive. Their consultants consistently handle customer requests quickly and effectively, which has helped us maintain a high level of customer satisfaction. The team demonstrates strong efficiency in resolving issues while maintaining a professional and friendly approach when interacting with users.

Another aspect that stands out is the communication from their Service Delivery Manager (SDM), who ensures that collaboration between our teams remains smooth and well-coordinated. Their timely updates and responsiveness make it easy to manage ongoing support operations and quickly address any concerns.

Overall, SupportYourApp has proven to be a reliable partner that delivers fast and high-quality customer support while maintaining clear and friendly communication throughout the engagement.

What was the project name that you have worked with SupportYourApp?

Customer Support Services for Business Operations

What service was provided as part of the project?

IT Services

Describe your project in brief

SupportYourApp provides outsourced customer support services for our organization. Their consultants handle incoming customer requests and inquiries, ensuring that issues are addressed quickly and efficiently. The team works closely with our internal staff to maintain a high standard of customer service and ensure that all requests are resolved in a timely manner.

In addition to their support consultants, the Service Delivery Manager (SDM) maintains regular communication with our team, helping coordinate processes and ensuring that the support operations run smoothly.

What is it about the company that you appreciate the most?

The efficiency of their consultants and the friendly, timely communication from their Service Delivery Manager. This combination ensures that our support operations run smoothly.

What was it about the company that you didn't like which they should do better?

At this stage, our customer support operations have been running smoothly, and we have not encountered any significant issues.

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$10001 to $50000
In Progress
Information Technology

Anonymous

Posted 2 months ago

A reliable partner for scaling high-quality customer support teams.

Our experience with SupportYourApp has been extremely positive. They supported us in expanding our customer support operations by providing well-qualified consultants who matched both our technical requirements and company culture.

One of the most impressive aspects of working with them is the quality of their hiring process. Every candidate they introduced was carefully vetted and turned out to be a great fit for our team. This consistency has built a strong level of trust and has made it much easier for us to scale our support operations confidently.

The collaboration has been smooth and well-organized. Their team understands our needs and consistently delivers professionals who can quickly integrate into our workflows and contribute effectively. Overall, SupportYourApp has proven to be a dependable partner for building a scalable and high-quality support team.

What was the project name that you have worked with SupportYourApp?

Scalable Customer Support & Team Expansion Services

What service was provided as part of the project?

IT Services, Business Services

Describe your project in brief

SupportYourApp partnered with our organization to help scale our customer support operations by sourcing and onboarding qualified consultants. Their team managed the hiring process and ensured that the candidates provided were well-suited to both our technical requirements and company culture.

The engagement focused on building a reliable support team capable of handling growing operational demands while maintaining high service quality. SupportYourApp worked closely with our internal stakeholders to understand our expectations and deliver professionals who could quickly integrate into our workflows.

What is it about the company that you appreciate the most?

The quality of their hiring process and the accuracy with which they match candidates to our technical requirements and company culture. This has helped us scale our team with confidence.

What was it about the company that you didn't like which they should do better?

So far, we have not experienced any drawbacks. The cooperation has been smooth and reliable throughout the engagement.

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$10001 to $50000
In Progress
Information Technology

Anonymous

Posted 2 months ago

Responsive team with fast communication and efficient talent sourcing.

Our experience with SupportYourApp has been very positive. Their team is highly responsive and always quick to address our inquiries or requests. One of the most valuable aspects of working with them is their ability to source suitable talent quickly whenever our company requires additional support.

They maintain clear communication and ensure that the process of identifying and onboarding the right resources is handled efficiently. This responsiveness and speed have helped us manage our operational needs more effectively.

Overall, SupportYourApp has proven to be a reliable partner by providing timely assistance and ensuring that our staffing and support requirements are met without delays.

What was the project name that you have worked with SupportYourApp?

Customer Support & Talent Sourcing Services

What service was provided as part of the project?

Business Services

Describe your project in brief

SupportYourApp assists our organization by providing customer support resources and helping us quickly source skilled professionals based on our operational needs. Their team ensures that inquiries and requests from our side are handled promptly while also identifying suitable talent to support our projects.

The collaboration focuses on improving operational efficiency by delivering responsive communication and providing reliable support resources when required.

What is it about the company that you appreciate the most?

Their quick response time and ability to source the right talent efficiently. The team is proactive and ensures that our needs are addressed without unnecessary delays.

What was it about the company that you didn't like which they should do better?

The only improvement could be having a local presence in our city, which would allow occasional face-to-face meetings and further strengthen collaboration.

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$10001 to $50000
In Progress
Information Technology

Anonymous

Posted 2 months ago

Proactive support team delivering excellent client-facing customer service.

Our experience with SupportYourApp has been very positive. Their team is proactive, efficient, and consistently focused on delivering excellent service to our customers. They manage client interactions professionally and ensure that every inquiry is addressed in a timely manner.

One of the aspects we appreciate the most is the quality of their client-facing communication. By reviewing call recordings, it is clear that their representatives maintain a friendly, helpful, and professional approach when interacting with customers. This level of service has helped create a positive experience for our clients.

Overall, their team demonstrates strong efficiency and dedication to customer satisfaction, making them a reliable partner for our customer support needs.

What was the project name that you have worked with SupportYourApp?

Customer Support Services for Hospitality Business

What service was provided as part of the project?

IT Services

Describe your project in brief

SupportYourApp provides outsourced customer support services for our hospitality business. Their team handles customer interactions and manages support inquiries to ensure that clients receive timely and helpful assistance. The engagement focuses on delivering high-quality customer service while maintaining efficient communication with our customers.

Their support representatives interact directly with our clients, ensuring that every query is handled professionally and that the overall customer experience remains positive.

What is it about the company that you appreciate the most?

Their proactive attitude and efficiency stand out the most. The team consistently delivers excellent client-facing support and maintains a professional approach during customer interactions.

What was it about the company that you didn't like which they should do better?

So far, we have not experienced any issues with their service, and the collaboration has been smooth.

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$10001 to $50000
In Progress
Hospitality

Anonymous

Posted 2 months ago

Reliable customer support services with proactive communication and excellent project management.

Working with SupportYourApp has been a great experience for our team. They provide ticket-based customer and technical support for our platform while also managing a 24/7 phone hotline to ensure users always have access to assistance.

Since the partnership began, they have helped us achieve a 60% ticket resolution rate, which has improved the efficiency of our support operations. Their team is proactive, organized, and consistently delivers timely responses to customer inquiries. Communication with their team has been smooth, and they are always open to feedback and collaboration.

Another notable strength is their ability to quickly provide additional resources when required. This flexibility has helped us maintain consistent service levels. Overall, their project management approach has been well-structured and reliable, making them a valuable partner for our customer support operations.

What was the project name that you have worked with SupportYourApp?

Customer Support & 24/7 Technical Assistance for IT Company

What service was provided as part of the project?

IT Services

Describe your project in brief

SupportYourApp provides outsourced customer support services for our IT company. Their team handles ticket-based customer inquiries and technical support requests from end users, ensuring that issues are addressed efficiently and professionally. In addition to managing support tickets, they also operate a 24/7 phone hotline that allows our customers to receive assistance whenever needed.

The collaboration focuses on improving customer satisfaction by delivering timely responses, resolving issues effectively, and maintaining consistent communication with our users.

What is it about the company that you appreciate the most?

Their proactive approach, excellent communication, and ability to quickly allocate resources when needed. The team is highly responsive and easy to work with.

What was it about the company that you didn't like which they should do better?

So far, we have not encountered any significant issues. The collaboration has been smooth and well-managed.

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$10001 to $50000
In Progress
Information Technology

Anonymous

Posted 2 months ago

Friendly and responsive support team delivering reliable 24/7 customer service.

Our experience with SupportYourApp was very positive. They provided outsourced customer support for our financial services platform and managed a wide range of responsibilities, including handling support tickets from both companies and individual users. Their team also assisted with fraud-related investigations and helped analyze transaction statuses when customers required additional clarification.

Throughout the engagement, SupportYourApp ensured that all cases were resolved within the desired timeframe while maintaining 24-hour support coverage. This was particularly important for us as it allowed our customers to receive assistance whenever they needed it.

The team was always easy to reach and highly responsive to feedback, which helped maintain smooth communication between our teams. Their friendly attitude and professionalism made collaboration easy, and they consistently demonstrated a commitment to delivering timely and effective support.

What was the project name that you have worked with SupportYourApp?

Customer Support Outsourcing for Financial Services Platform

What service was provided as part of the project?

IT Services

Describe your project in brief

SupportYourApp provided outsourced customer support services for our financial services platform. Their team was responsible for managing support tickets from both businesses and end-users while ensuring timely responses and issue resolution. In addition to handling general customer inquiries, they assisted our internal teams with fraud investigations and helped analyze transaction statuses when users reported payment-related concerns.

The project required round-the-clock assistance, and SupportYourApp successfully delivered 24-hour support coverage throughout the engagement. Their team worked closely with us to maintain service quality and ensure that customer issues were handled efficiently and professionally.

What is it about the company that you appreciate the most?

Their friendly team culture and responsiveness stand out the most. They were always approachable, quick to respond, and consistently delivered support in a timely and professional manner.

What was it about the company that you didn't like which they should do better?

There were no major issues during the collaboration. Overall, the engagement went smoothly and met our expectations.

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$10001 to $50000
Completed
Financial & Payments

Anonymous

Posted 2 months ago

Reliable and proactive customer support services with excellent project management.

Working with SupportYourApp has been a very positive experience for our organization. They provide both customer service and technical support through a ticket-based system while also managing a 24/7 phone hotline for our users. Their team ensures that customer inquiries are handled promptly and professionally across all support channels.

Since partnering with them, we have achieved a 60% ticket resolution rate, which has significantly improved our support efficiency and customer satisfaction. The team is proactive in identifying issues and addressing them quickly. They are also very responsive and easy to communicate with, which has helped maintain a smooth workflow between our teams.

Another key strength is their ability to quickly provide the necessary resources whenever required. Their project management approach has been well-organized, ensuring that timelines are met and services are delivered consistently. Overall, their reliability and commitment to delivering value have made them a strong partner for our customer support operations.

What was the project name that you have worked with SupportYourApp?

24/7 Customer Support & Ticket-Based Technical Assistance

What service was provided as part of the project?

IT Services

Describe your project in brief

SupportYourApp provides comprehensive customer support services for our IT company. Their team manages ticket-based customer and technical support, ensuring timely responses and effective problem resolution for our end users. In addition to ticket handling, they also operate a 24/7 phone hotline to assist customers who require immediate assistance.

The engagement focuses on delivering reliable and responsive customer service while maintaining high standards of communication and issue resolution. SupportYourApp has worked closely with our internal teams to ensure consistent service quality and smooth coordination across support channels.

What is it about the company that you appreciate the most?

Their proactive approach, strong communication, and ability to quickly scale resources when needed. The team consistently delivers reliable support and maintains excellent project management throughout the engagement.

What was it about the company that you didn't like which they should do better?

At this stage, we have not experienced any significant challenges. The collaboration has been smooth and well-managed.

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$10001 to $50000
In Progress
Information Technology

Anonymous

Posted 3 months ago

A dependable support engine that keeps customers heard—and problems handled—around the clock.

This partnership quickly evolved into a reliable operational backbone for the client’s customer and technical support needs. By combining structured ticket handling with a continuously available phone hotline, the team ensured users always had a clear path to assistance—no waiting games, no uncertainty. Performance improvements were tangible. Achieving a 60% ticket resolution rate marked a meaningful operational win, reducing backlog pressure while improving the overall customer experience. Just as important was the team’s working style: proactive, punctual, and refreshingly easy to communicate with. Requests were addressed quickly, updates were clear, and collaboration felt smooth rather than procedural.Another standout element was scalability. The ability to rapidly provide qualified resources and deliver immediate value made the engagement feel less like outsourcing and more like extending the client’s internal team. Strong project management tied everything together, keeping workflows organized and expectations consistently met.

What was the project name that you have worked with SupportYourApp?

24/7 Ticketing & Hotline Customer Support Enablement

What service was provided as part of the project?

Other Services

Describe your project in brief

SupportYourApp delivered ticket-based technical and end-customer support alongside a fully managed 24/7 phone hotline, helping the client streamline assistance and resolve user issues more efficiently.

What is it about the company that you appreciate the most?

Their speed in mobilizing capable support resources—paired with true 24/7 availability that genuinely improves customer response and resolution.

What was it about the company that you didn't like which they should do better?

Introducing deeper analytics around ticket trends and root-cause insights could further elevate the service from responsive support to fully predictive support operations.

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

In Progress
Information Technology

Anonymous

Posted 3 months ago

Reliable, fast, and refreshingly human exactly what financial support should feel like.

The engagement demonstrated a strong balance between operational efficiency and customer empathy. Managing tickets across a full 24-hour support cycle, the team ensured that inquiries from businesses and individual users were addressed within the client’s required resolution timeframe. Their involvement in fraud investigation workflows and transaction analysis added meaningful depth to the support function, transforming it from basic ticket handling into a critical trust-preserving operation.

Accessibility and responsiveness were consistent strengths throughout the collaboration. The team remained easy to reach, receptive to feedback, and quick to adapt when priorities shifted—an essential quality in the fast-moving financial environment where delays can directly impact user confidence.

Equally notable was the tone of service. Even while dealing with sensitive or high-stress financial concerns, the team maintained friendliness, professionalism, and timeliness, creating reassuring interactions for customers and dependable outcomes for stakeholders. Altogether, the partnership delivered both speed and stability, reinforcing the client’s ability to provide secure and responsive financial services.

What was the project name that you have worked with SupportYourApp?

24/7 Fraud Investigation & Customer Support Operations

What service was provided as part of the project?

Other Services

Describe your project in brief

SupportYourApp delivered round-the-clock ticket handling, fraud investigation assistance, and transaction status analysis for both partner companies and end users, ensuring timely issue resolution and uninterrupted support coverage.

What is it about the company that you appreciate the most?

Their seamless 24/7 coverage combined with the ability to handle fraud-related cases quickly while maintaining a calm, friendly customer experience.

What was it about the company that you didn't like which they should do better?

Adding deeper predictive insights or trend reporting around fraud patterns and ticket categories could further strengthen strategic decision-making beyond day-to-day resolution.

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

In Progress
Other Industries

Sergio Espinal, Sr Support Manager at OfficeSpace Software

Posted 3 months ago

Dependable, friendly, and impressively self-sufficient—like a night shift that never misses a beat.

The partnership stands out for its quiet efficiency and strong operational discipline. Covering the 4 p.m. to 1 a.m. Kyiv support window, the team consistently resolves every incoming ticket within their shift, minimizing carry-overs and eliminating the need for constant internal supervision. This level of ownership allows the client’s core team to focus on product and growth rather than routine troubleshooting Communication is another major strength. Regular weekly check-ins ensure alignment on priorities, updates, and expectations, creating a rhythm that keeps collaboration smooth without unnecessary overhead. Even while operating remotely and independently, the team remains transparent, responsive, and easy to coordinate with. Overall, the engagement delivers exactly what strong customer support should provide: resolution speed, clear communication, and total peace of mind.

What was the project name that you have worked with SupportYourApp?

After-Hours Customer Support & Service Continuity

What service was provided as part of the project?

Other Services

Describe your project in brief

SupportYourApp delivers structured email and chat assistance during evening hours while also contributing to side initiatives that keep customer operations running smoothly.

What is it about the company that you appreciate the most?

Their ability to fully resolve tickets independently while maintaining friendly communication and dependable weekly alignment.

What was it about the company that you didn't like which they should do better?

Introducing more proactive reporting—such as trend analysis or recurring issue insights—could elevate the support from operational excellence to strategic impact.

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

In Progress
Other Industries

Sophia Cooper, Head of Customer Experience at Audio Technology Company

Posted 3 months ago

Like a perfectly tuned sound system quietly reliable, responsive, and always in sync.

Working with SupportYourApp has brought a strong sense of operational calm to the client’s evening support window. Covering the 4 p.m. to 1 a.m. Kyiv shift, their team ensures that incoming tickets are not just acknowledged but fully resolved within the same support cycle, dramatically reducing the need for next-day follow-ups or internal intervention What makes the partnership particularly effective is the balance between independence and alignment. While the team operates with minimal supervision, they maintain clear communication rhythms through weekly meetings, ensuring priorities, product updates, and workflow expectations remain perfectly synchronized. This structure allows the client to stay informed without being pulled into routine support management.

What was the project name that you have worked with SupportYourApp?

Evening Customer Support & Operations Assistance for Audio Solutions Provider

What service was provided as part of the project?

Other Services

Describe your project in brief

SupportYourApp delivers structured email and live chat customer support during evening operational hours while also assisting with side projects to maintain smooth day-to-day service continuity.

What is it about the company that you appreciate the most?

Their ability to independently resolve all support tickets while maintaining warm, professional communication and strong weekly alignment.

What was it about the company that you didn't like which they should do better?

Expanding proactive insights such as recurring issue analysis or user behavior trends—could further elevate the strategic value of the support function.

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

In Progress
Other Industries

Benjamin Liu, Director Digital Experience at Tungsten Automation

Posted 3 months ago

A support team that doesn’t just answer questions—they quietly help drive revenue.

Partnering with SupportYourApp has proven to be more than a traditional customer support arrangement. Their team operates at the intersection of service, technical troubleshooting, and sales enablement, ensuring that every interaction has the potential to move a prospect or customer forward. Through consistent live chat and email engagement, they provide timely technical guidance while also identifying and qualifying meaningful leads. This dual-purpose approach has translated into measurable, ROI-positive outcomes, including tangible lead generation and stronger conversion opportunities. Rather than functioning as a passive help desk, the team actively contributes to growth.

What was the project name that you have worked with SupportYourApp?

Sales and Customer Support Enablement for Automation Platform

What service was provided as part of the project?

Other Services

Describe your project in brief

SupportYourApp delivers live chat and email support, technical assistance, lead qualification, and reporting services to strengthen both customer experience and sales performance for an automation company.

What is it about the company that you appreciate the most?

Their ability to blend customer care, technical expertise, and revenue impact into one cohesive support function.

What was it about the company that you didn't like which they should do better?

Introducing deeper performance analytics or predictive insights could further enhance strategic decision-making and long-term optimization.

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$200000+
In Progress
Other Industries

Yelyzaveta Kibets, Head of Marketing at Yelyzaveta Kibets

Posted 3 months ago

Reliable, always-awake support that quietly boosts customer happiness behind the scenes.

Working with SupportYourApp has introduced a level of consistency and calm to customer support operations that’s hard to overstate. Their team manages 24/7 email coverage with disciplined shift structure, ensuring that no user inquiry lingers unanswered for long. Even with roughly an hour of dedicated support time per shift, the responsiveness feels continuous and dependable. The most tangible outcome has been a clear improvement in customer satisfaction, which reflects both the speed and tone of their communication. Responses are not just fast—they’re thoughtful, accurate, and aligned with the product experience. This balance helps maintain trust with users while reducing pressure on the internal development team. From an operational standpoint, project management is smooth and well-organized. Coordination through email and Slack keeps conversations transparent, decisions traceable, and workflows efficient. There’s a reassuring sense that everything is handled methodically, without chaos or last-minute scrambling.
Overall, the engagement feels stable, professional, and quietly impactful the kind of partnership that improves user experience without demanding constant attention.

What was the project name that you have worked with SupportYourApp?

24/7 Email Customer Support for Software Users

What service was provided as part of the project?

Other Services

Describe your project in brief

SupportYourApp delivers round-the-clock email support for a software development company, ensuring timely responses, structured shift coverage, and consistently high-quality user assistance.

What is it about the company that you appreciate the most?

Their dependable 24/7 responsiveness paired with structured, drama-free execution that genuinely improves customer satisfaction.

What was it about the company that you didn't like which they should do better?

Adding deeper analytical reporting or trend insights from support conversations could unlock even more strategic value beyond day-to-day assistance.

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

In Progress
Other Industries

Dmitrijs Angelovskis, Support specialist at Spell

Posted 4 months ago

The support specialist has consistently delivered outstanding performance, professionalism, and reliability across all responsibilities.

We are extremely satisfied with our support specialist’s overall performance and their contribution to the team. The employee consistently shows strong engagement and commitment to their role, combined with excellent technical competency and in-depth knowledge of their field. They are quick to learn and adapt to new processes, which allows them to remain effective even as requirements evolve. In addition, they demonstrate a collaborative spirit by actively supporting colleagues and contributing to a positive team environment. Most importantly, all assignments are delivered reliably and on time, reflecting a high level of professionalism and dedication that makes them a truly valuable asset to our support operations.

What was the project name that you have worked with SupportYourApp?

Dedicated Support Specialist Performance and Service Excellence

What service was provided as part of the project?

BPO Services

Describe your project in brief

A dedicated support specialist was engaged to provide technical and operational assistance, contributing to daily support activities, knowledge sharing, and consistent service delivery across the team.

What is it about the company that you appreciate the most?

The high caliber of their support professionals, including their technical expertise, reliability, and strong collaborative mindset.

What was it about the company that you didn't like which they should do better?

The experience has been consistently positive and highly satisfactory

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

In Progress
Information Technology

José Manuel Val Merinero, CFO at VR LIFE, SL

Posted 4 months ago

SupportYourApp delivered reliable, focused, and efficient support that significantly improved how we handled critical service issues.

We partnered with SupportYourApp to address ongoing billing and video service problems that were negatively affecting customer satisfaction. They assigned a dedicated consultant who provided consistent, personalized email support, making it easy for our customers to get the help they needed. Communication was always clear and well-structured, with defined guidelines that kept all interactions organized and on point. Their support availability from 5 PM to 1 AM EET allowed us to resolve issues outside of standard business hours, which was especially valuable for maintaining service continuity. We also greatly appreciated the consultant’s loyalty, consistency, and efficiency, all of which contributed to smooth daily operations and stronger customer trust.

What was the project name that you have worked with SupportYourApp?

Billing and Video Service Issue Resolution Support

What service was provided as part of the project?

BPO Services

Describe your project in brief

SupportYourApp was engaged to provide dedicated email-based customer support to resolve billing and video service issues, ensuring consistent communication, timely resolutions, and improved customer satisfaction.

What is it about the company that you appreciate the most?

Their dependable consultants, structured communication, and efficient problem-solving approach that ensured high-quality support.

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

In Progress
Art, Entertainment & Music

Client Portfolio of SupportYourApp

Project Industry

Transportation & Logistics - 10%
Business Services - 40%
Information Technology - 10%
Gaming - 10%
Other Industries - 20%
Legal & Compliance - 10%

Major Industry Focus

Business Services

Project Cost

Not Disclosed - 80%
$0 to $10000 - 20%

Common Project Cost

Not Disclosed

Project Timeline

Not Disclosed - 30%
Ongoing - 60%
100+ Weeks - 10%

Project Timeline

Ongoing

Clients: 7

MasterCard
Calm
Kofax
MacPaw
Whitebit
Softorino
Happeo