Bot Development Companies

Are you searching for the best bot development companies to easily scale business relations with the customers? Chatbots allows your customer to raise their queries and get an appropriate response in their preferred language. Thereby, with the assistance of bot services, you have the freedom to expand your business to localities speaking multiple languages without compromising your customer service. The bot developers dedicatedly build the top-notch chatbot offering fast, efficient, and effective customer communication. At GoodFirms, we understand the trouble faced by most business owners in finding the best chatbot service. Hence, we have designed the list of the best bot development service providers.

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List of Bot Development Companies | Hire Bot Developers

  • 1. Ciklum

    Bringing innovative ideas to life
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    Ciklum is a global Digital Solutions Company for Fortune 500 and fast-growing organisations alike around the world.  Our 3,000+ Developers located in the Delivery Centres across the globe, provide our clients with a range of services including Enterprise App Development, Quality Assurance, Security, R ... learn more about Ciklum

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    $50 - $99/hr
    1,000 - 9,999
    2002
    Ukraine, United Kingdom
  • 2. OTS Solutions

    Digital Solutions, CRM, Custom Application
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    OTS is a leading Information Technology Consulting, Services & Solutions provider headquartered in Dallas TX. OTS offers unmatched quality to improve efficiencies and help grow the businesses of our clients across the globe. With deep domain knowledge and an expert talent pool, OTS delivers value to its customers t ... learn more about OTS Solutions

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    < $25/hr
    50 - 249
    2002
    United States
  • 3. ThinkPalm Technologies

    Innovate. Connect. Empower
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    ThinkPalm is a Product Engineering and Software Development company, equipped with a holistic approach and diverse industry expertise in IoT, Enterprise, and Telecom sectors. With nearly a decade of knowledge and experience in project management and custom software development, we offer innovative bespoke software sol ... learn more about ThinkPalm Technologies

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    NA
    250 - 999
    2010
    India, United States
  • 4. IQVIS Inc

    Turning ideas into reality
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    IQVIS is a Silicon Valley based IT solutions provider. Over the last decade, we have helped businesses of every kind in the achievement of their business goals.

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    $25 - $49/hr
    50 - 249
    2007
    United States
  • 5. Space-O Technologies

    [Mobile, Web, BigData, Ruby, Python Expert]
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    Space-O is one stop solution for all your mobile app development, software development, Internet of things (IOT), AR & VR  app development needs. From concept to development to marketing to ongoing maintenance, Space-O delivers. We are now one of the top mobile app development companies in India by fol ... learn more about Space-O Technologies

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    $25 - $49/hr
    50 - 249
    2010
    India, Canada
  • 6. Sphinx Solutions

    Inspire : Innovate : Evolve
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    Sphinx Solution is a one-stop destination for all your mobile app development needs. We also offer services for Blockchain, Web application, and Alexa Skills development.  We will start by turning your ideas into actionable concepts. And then carry out the development process to bring those concepts to life. We ... learn more about Sphinx Solutions

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    < $25/hr
    Freelancer
    2010
    India, United States
  • 7. Dot Com Development

    The Right Team Changes Everything
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    We are an awarded and leading designa and development company specializing in custom web, mobile and cloud based solutions. As one of the leading professional web and mobiel application development companies in Phoenix, Arizona, we solve business problems for companies of all sizes. Partnering with us means we& ... learn more about Dot Com Development

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    $50 - $99/hr
    10 - 49
    2004
    United States
  • 8. 42flows.tech

    42flows.tech is a technology solutions provider.
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    42flows.tech is a technology solutions provider. We design the data flow between customers, solutions and providers. This enables digital transformations and growth for our clients as the result. Our Digital Banking, Open API and Middleware, Customized CRM, Conversational Banking solutions help businesses use techno ... learn more about 42flows.tech

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    $25 - $49/hr
    50 - 249
    2016
    Estonia
  • 9. Tapadia Tech

    Mobile Apps, Web & IoT Development Company
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    Tapadia Tech started its operation in year 2001. We have our presence in Asia, Africa, Europe & North America. As a turn-key solution provider company drawing on a pool of experienced and highly qualified professionals from reputed technology and management institutions and domain experts from industry, academic an ... learn more about Tapadia Tech

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    < $25/hr
    10 - 49
    2001
    United States, India
  • 10. Webtunix AI

    Augumenting the human Intelligence
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    Webtunix AI is a leading data science consulting company that is offering services which are related to Industry needs. At Webtunix, we are offering services like data analytics services, machine learning services, data scraping, Data Mining, Object Detection, Video and Image Processing, Natural language processing and ... learn more about Webtunix AI

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    < $25/hr
    50 - 249
    2015
    India, United States
  • 11. Aryavrat Infotech Inc.

    23yrs Web / Android / iOS App. Dev. Experts in US
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    Aryavrat Infotech Inc. is one of the reputed IT Solutions companies in US with a prime focus in the field of Software Development Services. We have an experienced, innovative and dynamic team of experts with a focus to provide software development outsourcing and offshore software services for individuals, small- and m ... learn more about Aryavrat Infotech Inc.

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    < $25/hr
    50 - 249
    2009
    United States, India
  • 12. Idea Usher

    Ushering in Innovation
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    Idea Usher is a pioneer in developing mobile apps and web development along with IT and digital marketing services. We have beeen working with Startup's, individuals, enterprises and franchise since a decade & are into the field of software & mobile application development with a chain of satisfied customer ... learn more about Idea Usher

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    < $25/hr
    10 - 49
    2014
    India
  • 13. Uran Company

    Custom software, app & web development company
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    Uran Company is a web development company with the goal of delivering web and software solutions for businesses striving to improve online presence and optimize business processes with digital transformation.   For 16 years, partnering with our clients from a range of industries, we deliver so ... learn more about Uran Company

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    $25 - $49/hr
    50 - 249
    2006
    Bulgaria
  • 14. Aguai Solutions Pvt Ltd

    Product Engineering and Digital Solutions
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    We are an Award winning Software Technology Company offering Product Engineering and Software Services to global organizations. 

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    $25 - $49/hr
    10 - 49
    2013
    India
  • 15. Clavis Technologies Pvt Ltd

    Developing Your Software Ideas
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    Clavis Technologies provides advanced web, mobility and enterprise software development services. Our four-point focus - People, Processes, Products and User Experience - lets us deliver streamlined, scalable solutions that help our clients meet their business goals. We leverage the power of user experience design ... learn more about Clavis Technologies Pvt Ltd

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    $25 - $49/hr
    50 - 249
    2011
    India
  • 16. Systango Technologies

    We Make the Impossible, Possible.
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    We hustle. We innovate. And we make the impossible, possible! Systango, headquartered in London, UK, is a specialized software studio that offers enterprise-class IT and product engineering services to different size organisations. We are a technology powerhouse geared to add value to this digital ecosystem via agil ... learn more about Systango Technologies

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    $25 - $49/hr
    50 - 249
    2007
    United Kingdom
  • 17. Logidots Technologies

    Build better software, faster! 🚀
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    Logidots works with people with ideas, to help them turn those ideas into beautiful apps 🚀. We partner with early-stage and pre-series A startup founders to ideate, design, build and maintain apps. On the enterprise side, we work with key digital decision makers of fortune 1000 companies to drive startup-like innova ... learn more about Logidots Technologies

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    $25 - $49/hr
    10 - 49
    2016
    India
  • 18. Global IT APP

    Web/App Development | Design | Digital Marketing
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    Global IT APP are web development, mobile app development, web design, digital marketing and agency offering a wide range of services around the world. Incorporated in 2011, The team of engineers and developer at our firm are the best in their own way and we promise to provide timely service to our esteemed client. We ... learn more about Global IT APP

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    < $25/hr
    2 - 9
    2011
    India
  • 19. Augurs Technologies

    We are a Passionate Digital Agency
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    Experts in Mobile, Desktop & Web Apps Development From past 5 years, our agency has grown steadily to meet the requirement of our discerning clients. Today we are successful digital agency recognized for our experience, professionalism and creativity in Software, Branding, Mobile Apps, Web Design and Online Mark ... learn more about Augurs Technologies

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    < $25/hr
    50 - 249
    2013
    India
  • concentrates on delivering high-quality mobile applications, websites, and games. We form a team of highly qualified specialists strictly and provide an individual approach to your project. Our experience working with clients from different parts of the world allows us to develop non-trivial projects from differ ... learn more about fructus temporum

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    $25 - $49/hr
    10 - 49
    2015
    Russia
  • 21. Growuply

    Your own IT team
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    Best small business support agency in Dhaka, Bangladesh.

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    $25 - $49/hr
    10 - 49
    2017
    Bangladesh
  • 10Decoders is a highly energetic & self-motivated team with a zeal to conquer technology. As a modern organization, we operate on startup culture and follow agile practices that lay a strong foundation for our delivery. Commitment to delivery has been our strength, thus enabling us to successfully compete in t ... learn more about 10Decoders Consultancy Services Pvt Ltd

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    NA
    10 - 49
    2013
    India
  • 23. Chop Dawg

    Think Partner, Not Agency | Let's Make It App'n!®
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    Since 2009, we've partnered with startups and enterprises around the world to launch 400+ next-generation apps. Our mission is to guide each company and entrepreneur that approaches us towards the right game plan for their venture's long-term success. Experts in digital product desig ... learn more about Chop Dawg

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    $150 - $199/hr
    10 - 49
    2009
    United States
  • 24. Infoxen

    Crafting Experiences.
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    Infoxen is an Agile Digital Transformation company using the latest Tech Stack to deliver experiences across multiple domains. As a frontier in IT, we use some of the latest technologies like Flutter, React Native, AngularJS, React, Python, Java, NodeJS, and more to create solutions in SaaS, E-Commerce, Mobile App, ... learn more about Infoxen

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    $25 - $49/hr
    50 - 249
    2017
    India
  • 25. BrancoSoft Private Limited

    Mobile App development Agency
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    BrancoSoft is an established software development company with an enviable & proven track-record engaged in providing application development services, technology consulting and IT outsourcing solutions to clients worldwide. Started in the year 2011 as Thoughtwaver IT solution is a software development company w ... learn more about BrancoSoft Private Limited

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    < $25/hr
    50 - 249
    2015
    India, Canada
  • 26. Aalpha Information Systems India Pvt. Ltd.

    Quality Development Starting at 12USD Per Hour
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    Aalpha Information Systems is the global pioneer in providing IT consulting and bespoke software development & web development solutions. We provide custom development solutions across Software Development, Mobile Phone Application Development, Responsive Web Design, and Web App Development Services.

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    < $25/hr
    50 - 249
    2008
    India, United States
  • 27. PixelCrayons

    Software & Mobile App Development Company
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    We are an award-winning IT & Software Outsourcing Company based in India offering end-to-end solutions to Enterprises, ISVs, Digital Agencies, and Startups. Since our establishment in the year 2004, we have serviced 5400+ customers from 38+ countries. We are highly acknowledged among our clients for our agile/De ... learn more about PixelCrayons

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    < $25/hr
    250 - 999
    2004
    India
  • 28. CDN Solutions Group

    Blockchain, NFT, Mobile App, Software Development
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    Established in 2000, CDN Solutions Group is a leading Blockchain, Software, Web and Mobile App development company in USA, AU, and India. We are an ISO 9001:2015 certified IT Solutions Provider company delivering innovative services. Innovative web & mobile business strategy, Agile solution development, R ... learn more about CDN Solutions Group

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    < $25/hr
    250 - 999
    2000
    India, United States
  • 29. Saeculum Solutions Pvt Ltd

    Graphics, Web & Mobile Development
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    Saeculum Solutions Pvt Ltd has been helping companies across various industries optimize their business processes through custom software solutions. What distinguishes us from the rest is our ability to look beyond technologies and deliver innovative and progressive solutions. Craving to find out more? Reach out to us ... learn more about Saeculum Solutions Pvt Ltd

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    < $25/hr
    10 - 49
    2017
    India
  • 30. Unicsoft

    Top 1 Blockchain & AI/ML Development Company
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    Unicsoft is a trusted technology consulting company, delivering Blockchain and AI/ML solutions to drive business outcomes for startups and enterprises. We have deep expertise in Decentralized Applications, DeFi, NFT, Blockchain/Play-to-Earn/Web3/NFT Games, KYC/AML, Smart contract  ... learn more about Unicsoft

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    $50 - $99/hr
    50 - 249
    2005
    United States, Singapore
  • 31. WebSailors

    ✔️ Web | ✔️ SaaS | ✔️ Mobile | ✔️ Design | ✔️ QA
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    WebSailors.pro is a highly professional company, focused on developing complex Web and Mobile Solutions and Systems, with more than 7 years on market and has branches in Europe, Asia and North America. Our wealth experience includes a lot of successfully implemented projects for customers from all over the world in ... learn more about WebSailors

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    $25 - $49/hr
    10 - 49
    2013
    United Arab Emirates, Singapore
  • 32. Chapter247 Infotech

    Software Dev | Cloud Consulting | Web | AI | IOT
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    Chapter247 is a leading digital transformation company providing cutting-edge engineering solutions to organizations. By influencing the lives of 100+ million users our presence in the US, UK, Australia, and many countries has spearheaded the need for a technology revolution.  As a collaborative partner, we aid ... learn more about Chapter247 Infotech

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    < $25/hr
    50 - 249
    2012
    India, United States
  • 33. 7EDGE

    Software and Product Development | Dedicated Teams
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    7EDGE is a custom software development company helping Enterprises, Brands, and Startups analyze and identify areas of improvement and help develop a strategic roadmap in their digital journey.  Our core strength lies in the development of Web & Mobile applications using emerging technologies, which include Re ... learn more about 7EDGE

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    $25 - $49/hr
    50 - 249
    2010
    India, United States
  • 34. Technource

    Trusted Website & Mobile App Development Partner
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    Technource is a top-rated Software, Website, in the USA(Delaware), India ( Ahmedabad & Jaipur), UAE(Dubai), Malaysia, and Canada. Our competent team has always been resilient in facing technical challenges. It’s expected of our clients to have their agendas and it’s our responsibility to deliver th ... learn more about Technource

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    $25 - $49/hr
    10 - 49
    2012
    India
  • 35. NetSet Software Solutions

    Accelerating digital transformation
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    NetSet is an ISO 9001:2015 and ISO 27001 certified company and professional services company focused on transforming Business into meaningful experiences for our clients. We specialize in the end-to-end delivery of custom applications built on providing quality, creative and strategic mobile Apps. By providing a turnke ... learn more about NetSet Software Solutions

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    $50 - $99/hr
    50 - 249
    2011
    Singapore, Australia
  • We are tech partners to various growing Startups as well as to Enterprises. We drive ROI for growing companies in providing cutting edge product development by using latest and fast technologies. We' ve worked with companies like Samsung, Forbes, DDB Mudra, Sparsh Tv, Tanishq(Tata Group) many other global companies ... learn more about Roars Technologies Pvt. Ltd.

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    < $25/hr
    10 - 49
    2005
    India, Canada
  •   Yugasa is an award winning company and provides custom software solutions around AI, Machine Learning and Mobility. We have served 400+ clients across 24 countries.Yugasa caters chatbot services to the clients of different verticals by deploying Yubo framework which is a proprietary platform of Yugasa and has ... learn more about Yugasa Software Labs Private Limited

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    < $25/hr
    50 - 249
    2015
    India
  • With over 8+ years of onsite and offshore engagements, FOREBEAR PRODUCTIONS is a leading global consulting and IT services provider Company, delivering innovative and easy-to-use solutions that are supported by unmatched customer service through quality and ROI. Our experienced technical team is ... learn more about Forebear Productions

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    < $25/hr
    10 - 49
    2011
    United States, India
  • 39. DUNICE

    Web & Mobile Development
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    We are company Dunice LLC with more than 8 years of market experience and over 300 successfully completed projects. We help clients to increase the influx of customers and their profits by developing web&mobile applications, websites and web services. We're a team of high-skilled web&mobile ... learn more about DUNICE

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    $25 - $49/hr
    50 - 249
    2012
    Russia
  • 40. AdaptNXT Technology Solutions

    Simplifying Digital Transformation for Businesses
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    AdaptNXT is a boutique technology solutions organization, simplifying the digital transformation for businesses. We closely engage with our customers, understand the requirements well and simplify the digital adaption for them which directly increases their bottomline.  

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    $25 - $49/hr
    10 - 49
    2020
    India
  • 41. Gleecus TechLabs

    Forward Thinking Digital Innovation Partner
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    Gleecus TechLabs Inc. is a Forward Thinking Digital Innovation partner creating impactful business outcomes with Engineering & Experience. We are a leading Digital Transformation Services Company based out of US and India. We take a consultative solutioning approach towards digital transformation and product d ... learn more about Gleecus TechLabs

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    < $25/hr
    50 - 249
    2017
    India, United States
  • 42. Codebrik Solutions LLP

    Expert in WordPress, Laravel, Yii, Angular& NodeJS
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    Codebrik is focusing on both internal and external customer, as we believe Pareto Principal that "20% of your customers represent 80% of your sales".  Before entering into service industry, we were involved in product and designed quality products such as Share Market Rate Live Updates, MI ... learn more about Codebrik Solutions LLP

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    < $25/hr
    10 - 49
    2019
    India, United States
  • 43. Yield Interactive

    Startups | Web | Apps | Laravel | React | Flutter
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    We like to make things for web & mobile, We are thinkers. We believe that a well-thought product strategy is a thing of admiration — but unlike few agencies, we equally focus on the aesthetics and technical aspects (strength and stamina). That’s how we make you fit and bring out optimum Yield from yo ... learn more about Yield Interactive

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    $25 - $49/hr
    10 - 49
    2012
    India
  • 44. instinctools

    Delivering the future. Now.
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    *instinctools has been a reliable technology partner in various industries for over 20 years. We advise our customers on the path of digital transformation and turn their visions into reality. As an international team with headquarters in Germany fueled by more than 350 experts and ambitious growth plans we focus ... learn more about instinctools

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    $50 - $99/hr
    250 - 999
    2000
    United States, Germany
  • 45. Blackthorn Vision

    BUILDING A BETTER FUTURE THROUGH DIGITAL EVOLUTION
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    Our company was founded in 2009 in L'viv, Ukraine, as a custom software development provider, specializing in Microsoft tech stack. Now Blackthorn Vision is a dynamically growing global outsourcing partner with deep expertise in a variety of leading-edge technologies and a portfolio of projects across multiple ... learn more about Blackthorn Vision

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    $50 - $99/hr
    50 - 249
    2008
    Ukraine

Buyer’s Guide

What is a Bot?

A bot is a software that is equipped with Artificial Intelligence (AI) technology, which simulates a natural language dialogue (or chat) with customers as well as perform transactions on their behalf. These activities are performed via various online channels like messaging apps, websites, mobile apps, etc. The system is designed in a manner that answers the query in a fashion as a human does. A bot, when presented with a question, goes through a series of complex algorithms in order to process the input, comprehend the user's query, and resolve the problem with the most suitable answer. 

What is Bot Development?

Bot development deals with crafting applications that establish a flawless communication with visitors without requiring any external assistance from a human being.

The bot's responses can be either a generic/predefined text or a detailed explanation based on the information provided by the customer or extensive data stored in the database. Some of the most popular applications of bots are virtual assistants like Google Assistant, Windows Cortana, Apple Siri, etc. Moreover, several organizations are investing in the top bot development companies to install bots within their websites, apps, and instant messaging platforms.

What Are the Different Types of Bots?

To better grasp how the bot operates, it is crucial to understand the different types of bots:

1. Chatbots:

Chatbots are conversational bots. Depending on their type, they can either have a predefined conversational flow or possess the ability to detect the intent of the user and reply accordingly. The best chatbot development companies design bots to handle various functions such as sales funnel management, eCommerce, order processing, etc. The chatbot service providers can also be used to gather useful data of the user to help understand the customer’s preferences and behavior. There are three types of chatbots:

  • Scripted Bots
  • NLP Chatbots
  • Social Messaging Chatbots

2. Crawlers:

These bots operate in the background continuously, primarily retrieving data from different APIs or websites, and comply with directives provided to them. For instance, search engine spiders are crawlers, extracting URLs from documents. These URLs are subsequently forwarded on to the indexing infrastructure to access content, which is then parsed, and embedded in a searchable index. Googlebot and Bingbot are the two most famous examples of spiders on search engines.

3. Informational Bots:

Informational bots primarily focus on collating information from various sites and provide beneficial pieces of data. These bots are helpful in delivering push notifications and keeping subscribers updated on diverse articles, news, events, etc. Some bots broadcast information as accessible. It can also be remodeled as an FAQ bot, providing users the answers to specific queries.

4. Transactional Bots:

These bots are capable of communicating with external systems to achieve a specific transaction, transferring data from one platform to another. It enables users to perform transactions within the chat window, saving them the hassle of going through the entire purchasing process. An apt example of this solution is Dominos’ transactional bot, which allows customers to order their preferred pizza via emoji.

5. Entertainment Bot:

Entertainment bots include video game bots, art bots, etc. These bots are mainly used for amusement purposes or to build user engagement. For instance, video game bots can function as a human and be used to play multiplayer games. These bots may offer multiple gaming options, music, and art activities, etc. For example, Facebook Messenger has multiple bots offering different games.

What Are the Benefits of Using Bot Development Services?

Bot development offers several benefits such as instant replies to customers’ queries, standardized responses, etc. 

1. Improved Customer Service:

Bots can help businesses in delivering extensive assistance to their customers. Whether they require aid in comprehending the products or services, or any other queries, bots can resolve them quickly without keeping them on hold. These applications are 24*7 online, allowing users to reach out without any time constraint. This plays a crucial role in enhancing customer satisfaction. The bot development service providers further create software that will handle repetitive queries that otherwise would have taken excessive time from the staff's productive routine.

2. Cost-Effective:

Hiring bot service providers enable the integration of fully functional bot efficiently, at a much cheaper rate than assigning dedicated staff for each task. Bots can manage multiple customers at once due to its automated nature. This allows the organization to not only save on employee expenses, but you will also prevent the issues created by human errors. It is easy to implement and can be considered as a one-time investment capable of finishing assigned tasks with greater speed and more efficiency.

3. Monitor Data and Gain Insights:

Bot companies develop bot applications capable of collecting data provided by the customers including their contact details, preferences, grievances, etc. They can also be used for tracking user data to analyze their purchasing habits and behaviors. Businesses can set up quick questionnaires and surveys to identify why the consumer prefers a specific item or what is the reason for abandoning the cart, etc.

Which Industries Employ Bot Technology?

Some of the most common usage of bot development technology within different industries are as follows:

1. eCommerce:

eCommerce companies majorly depend on their websites for trading purposes. The retailers need to handle product description and availability, answer questions concerning the shipping process, payment option, etc. The bot development companies create an efficient bot system capable of assisting the staff in streamlining these tasks in many ways. A bot solution can either reduce or eliminate the need for customer service phone lines entirely. The bot can also answer the queries with a pre-designed questionnaire or maintain a conversational chat. Moreover, the bots can also aid in identifying the main issue and redirecting the client to the right department, thereby saving the employees from the hassle, save time, shorten the sales cycle, boost conversion and product performance.

2. Healthcare:

Incorporating bots within the health industry can aid in building cooperation amongst the patients and the healthcare workers. The bots can preemptively collect information related to the medical history and any severe health conditions from the ailing persons. Bot development services can streamline various hospital functions such as admissions, discharge, transfer requests, etc. The medical facilities can develop software that enables patients to list their symptoms and either provide a preliminary diagnosis or schedule an appointment with the right physician. The applications are programmed to automatically update patients' records and send appointment and prescription refill reminders. It can save a substantial amount of time for the hospital staff and doctors, reducing their burden.

3. Real Estate:

The real estate industry includes several different parties in a transaction, such as a seller, the buyer, and the mediator or estate agency. When selling a property, agencies and real estate agents may need to deal with several queries from both the prospective customers, who would demand information about the development and the seller focusing on the number of leads and prospects. Having a bot enables the real estate company to stay always in contact with the buyer, keeping them up-to-date about the newest properties in the market. Moreover, bot development services present the clients with an opportunity to personalize their search by answering surveys or questionnaires listing their preferences.

4. Hospitality:

These sectors are focused on delivering first-rate customer services. Hence, incorporating a bot solution enables the hospice industry to provide exceptional services to each customer. The bot companies help conceive bots to expedite the countless procedures to improve their customers' encounter before and throughout a trip or vacation. The hotel can resolve prospects' queries regarding booking information, accommodation vacancy, check in - check out timings, and other crucial details concerning their holiday. Additionally, this allows the clientele to accomplish multiple tasks without human assistance, such as scheduling of meeting rooms, booking cabs, and auto ordering food off the hotel menu based on voice and text commands.

5. Banking:

By introducing bots within the finance and banking sector, the customers can receive a 24*7 support system. They are designed to assist with customer KYC, resolving queries, and providing information regarding the latest products and services. These are further apt to reduce the customer waiting time, thus boosting the customer experience. The AI bot can additionally act as the users' 'personal finance assistance,' alerting on investments, and fund allocations. Moreover, patrons can avoid physically visiting the bank by resolving any problems concerning their account and transaction through the bots' assistance. Bot service providers deliver a well-planned bot solution that will also act as a guard against identity theft, other fraudulent activities.

What Is the Difference Between Off-The-Shelf Bot and Custom Bot Solution?

An off-the-shelf bot is generally built on a bot platform using pre-existing templates, tools, dialogue flow builders, etc. Bot development companies deliver ready to use bots to interact without any human interaction with the customers across multiple channels (website or mobile app). However, incorporating customizable or contextual communication skills within these applications can be challenging. A plug-and-play, live chat software is ideal when dealing with scripted interaction, resolving straightforward queries, gathering data, or redirecting clients to another department/location.

Contrarily, the best bot developers design customized bot from scratch to understand customer intent, allowing the bot to form two-way communication and respond to the customer's complex queries. The custom applications are powered using Artificial Intelligence, Machine Learning, or Natural Language Processing (NLP) technologies. Hence, they are capable of learning and evolving to tackle complicated dialogues and interactions. It is ideally used when dealing with clients requiring context-sensitive conversation.

What Are Some of the Crucial Challenges in Bot Development?

While dealing with bot development, businesses need to focus on overcoming hurdles related to the incorporation of the bot solution.

1. Bot Security:

Bot solutions may face potential vulnerabilities and threats ranging from data tampering, data theft, identity fraud, and other such complexities. 

Some of the best practices to ensure adequate bot security.

  • Use the https protocol and Web Application Firewall to protect data.
  • Set up two-factor authentication to assure the identity of the user.
  • Apply authentication timeouts to confirm that the user is still active.
  • Establish Beta-testing to warrant bot security.
  • Prevent the bot from answering to questions detailing business-critical information.

2. Plugin Integration:

Bot solutions need to undergo integration with other existing or newly introduced sales and marketing platforms. The bot can merge with external messaging channels such as Facebook, WhatsApp, etc. as well as websites and mobile apps. However, the entire integration process could be hectic and result in complications if not properly executed. 

Focus on building a bot that is flexible and offers scalability to better comply with other solutions. Test the bot to ensure plugin features such as search, payment, RSS feeds, subscription, etc. works successfully.

3. Bot Testing:

The bot solution must be tested after the deployment and prior to its implementation. This ensures that the bot is capable of handling the proper client queries and matches your business requirements. Moreover, natural language processing (NLP) is continuously expanding, requiring bots to be frequently updated. Bot applications further interact with other plugins, hence should be tested based on these criteria.

The four vital testing domains are: 

  • Conversation Design Testing
  • Entities Testing
  • Fulfillment Testing
  • User Acceptance Testing (UAT)

GoodFirms Research Process:

Having an efficient bot development service stimulates a real interaction between the bot and clients. GoodFirms pioneering research method enables service seekers to distinguish suitable companies that can satisfy their business requirements. 

GoodFirms assesses the most reliable bot development companies based on three principal evaluation criteria, viz. Quality, Reliability, and Ability. The above-mentioned list of bot development agencies allows service seekers to contemplate and identify the ideal associate for their business. The expert researchers at GoodFirms have examined the extent of the solutions offered by the top bot development companies and only then devised the list. We have conducted a thorough review of each participating agency, focusing on their portfolio, market discernment, years of experience in the domain, along with the scalability of the solutions provided. 

Another vital criterion considered by our team is the invaluable reviews and testimonials offered by verified clients. This feedback enables prospects in determining the strength and weaknesses of the bot development service provider and assess their past project to gain better insight within their business operations.

GoodFirms is pleased to welcome upcoming as well as top bot developers to expand our list. Hence, we would like to encourage bot development service providers to participate and get listed in our Research segment by providing evidence of their work.

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