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List of Bot Development Companies | Hire Bot Developers

  • Banyon Hub

    digital agency that combines design, architecture
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    Banyon Hub is a digital agency that combines design, architecture and technology. We use data-driven insight to design and implement digital ecosystems for our clients in order to turn the challenge of a constantly changing landscape into a competitive edge.We’re guided by the belief that technology is, by defini ... read more about Banyon Hub

    "Highly reliable and disciplined team. "
    Ginger Banshed , Development IN charge at NDA
    NA
    10 - 49
    Frisco, Texas
  • BotMyWork

    Organise and Automate your actions with Chatbots
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    We are the leading and fastest-growing company in the field of messenger marketing. At BotMyWork, we develop chatbots to help online businesses grow by simplifying "the marketing and sales stuff" for them, and we believe that this will help them build meaningful relationships with their custome ... read more about BotMyWork

    "I'm a student and BotMyWork team allow me to use tool without any price for get in touch with my collegemate to help them to find their way easier "
    Youssef Rehab, Student Trainee at Othman Group
    < $25/hr
    10 - 49
    2017
    Lucknow, India
  • Botgo is a Trusted chatbot development services provider, best in class Chatbot development services to providing conversational experience to your customer's needs. Botgo is a universal chatbot framework that easily integrates with popular messaging apps. You can use it with your favorite apps or add it to your w ... read more about Botgo Technologies Pvt. Ltd.

    "The quality of work and efficiency of the team is way better than expected. "
    Johan Milcovic , Lead at NDA
    $25 - $49/hr
    50 - 249
    2010
    Noida, India
  • 42flows.tech

    42flows.tech is a technology solutions provider.
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    42flows.tech is a technology solutions provider. We design the data flow between customers, solutions and providers. This enables digital transformations and growth for our clients as the result. Our Digital Banking, Open API and Middleware, Customized CRM, Conversational Banking solutions help businesses use techno ... read more about 42flows.tech

    "Extremely dedicated and great communications"
    Jessica Boonstra, Founder & CEO at Yebofresh
    $25 - $49/hr
    50 - 249
    2016
    Tallinn, Estonia
  • Herbie.ai

    Leading Conversational AI Chatbot Platform
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    Herbie Advanced & Matured Conversational AI Chatbot. Two Way Voice-Enabled Speaking Smart Assistant who can serve your customers conversationally both on voice & text. With 24x 7x 365 energetic support and Unified approach, Herbie is available on 13 + social channels. Herbie is a full time, multicultural, mu ... read more about Herbie.ai

    "Nice chatbot to implement on your digital platforms to get more leads"
    Gnana Sundaram, SEO analyst at Sunsmart Tecchnologies
    $50 - $99/hr
    50 - 249
    2018
    Dubai, UAE
  • Slik Solutions

    Bots make the customer journey better!
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    Unlike most Chatbot Consultants and Social Media Management Agencies that just focus on creating an organized platform for you to manage your business and clients, we specialize in using our strategic process to ensure you are constantly generating new business while making it easy to manage your new clients.

    "Very easy to work with, highly professional, and time-oriented work process."
    Jenson Park , Manager at NDA
    $50 - $99/hr
    2 - 9
    2018
    Oklahoma City, Oklahoma
  • We design, build and support enterprise grade chatbots, voice assistants and conversational IVR solutions. We’ll help your organisation improve it’s products, services and processes with conversational AI. What we do We enable organisations to make the most effective use of conversational AI technolo ... read more about The Bot Forge

    "The team was dynamic and well-qualified, and their professional skills made the project flawless. "
    Nina Roth , Lead Engineer at NDA
    $50 - $99/hr
    2 - 9
    2018
    Milton Keynes, United Kingdom
  • Maruti Techlabs

    Product Development Partner for SMBs & Enterprises
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    Maruti Techlabs is an award-winning product strategy, design, and development partner. We bring the strategic value of product development consultants, the technical expertise of product engineers, data and systems architects combined with the UX-first approach to early-stage startups and established ventures. With ... read more about Maruti Techlabs

    "Maruti Techlabs was willing to do the seemingly impossible."
    Ajit Padmanabh, Founder at World Void Web
    $25 - $49/hr
    50 - 249
    2009
    Ahmedabad, India
  • BotsCrew

    We develop successful chatbots for business.
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    Founded in 2016, BotsCrew is the global leader in Chatbots Development with offices located in London, England; Adelaide, Australia; and Lviv, Ukraine. BotsCrew designs and develops custom AI chatbots to help startups and enterprises bring stellar customer experience to their markets. Bot ... read more about BotsCrew

    "The team is hardworking and takes their work very seriously to make sure neither their own team member nor the client has to face any issues. "
    Grace Milroy , HR at NDA
    $25 - $49/hr
    10 - 49
    2016
    Lviv, Ukraine
  • BrancoSoft is an established Web, mobile &  software development company with an enviable & proven track record engaged in providing application development services, technology consulting, and IT outsourcing solutions to clients worldwide. Started in 2011 as Thoughtwaver IT Solution is a software devel ... read more about BrancoSoft Private Limited

    "BrancoSoft Private Limited delivered outstanding BOT DEVELOPMENT services for our project with 3M."
    Amidon Jason, Director at 3M at 3M
    < $25/hr
    50 - 249
    2015
    Noida, India
  • Perfection Marketing

    Best SEO agency in Boston
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    We are an Internet and Social Media Marketing Company in Boston MA that specializes in Video Marketing, Web Design, and Search Engine Optimization (SEO). We specialize in helping local businesses to leverage powerful new marketing platforms like online video, social media, state-of-the-art web sites and SEO best prac ... read more about Perfection Marketing

    NA
    2 - 9
    2009
    Boston, Massachusetts
  • MaryBot

    Chatbots + Marketing
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    Our intention is to answer questions and solve customer problems using automation to allow you to scale with the number of customers! Deep analytics helps you to understand customer behavior. It means we can predict what they will want to buy in a while.  Chatbot Development Steps (briefly): 1. Discoverin ... read more about MaryBot

    $25 - $49/hr
    2 - 9
    2017
    Lviv, Ukraine
  • Unibot LLC

    Create chatbots for your brand communication
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    Chatbots are an essential way to let users interact with organizations. They speak the same language we do, can answer questions and offer support. By adding a natural language to messaging apps and social channels, bots can break down the barriers to fast, efficient customer communications. We are a team of develop ... read more about Unibot LLC

    $25 - $49/hr
    2 - 9
    2016
    Kyiv, Ukraine
  • CAWI AI

    Chatbot development
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    With the advent of the new gen messaging AI enabled bots, they are creating different trends at work. With the help of the chatbot online development, one can ease out all the tasks at hand as it is a conversational interface which uses text or voice for interaction. AI powered bots today are everywhere. By contacti ... read more about CAWI AI

    NA
    250 - 999
    Bengaluru, India
  • Chatbots.expert

    The # 1 Chatbot and AI Office of the Benelux.
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    Chatbots.Expert specializes in building chatbots. In a very short time, the company has undergone major developments and has placed itself at the center of the chatbot industry. We are the # 1 Chatbot and AI Bureau of the Benelux! Chatbots.Expert specializes in building chatbots. In a very short time, the co ... read more about Chatbots.expert

    $25 - $49/hr
    10 - 49
    Amsterdam, Netherlands
  • BotsNext

    Chatbot & Voicebot Development Company
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    ChatBot Virtual Assistant | Voice Bots | Live Chat With experience in developing more than 100 professional ChatBOTS & Virtual Assistant projects for eCommerce, Education, Hospitality, Travel, F&B, and other industries, BotsNext is enabling the Digital Transformation in the Customer Engagement and Service se ... read more about BotsNext

    $50 - $99/hr
    10 - 49
    2015
    Bengaluru, India
  • Watsbot

    Custom Whatsapp chat bot Services Providers in UAE
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    Watsbot specializes in offering  in applications such as WhatsApp. By adding live chat on the main page, the businesses will be able to respond to customers better and in a timely manner. They can upscale this process with an AI-powered WhatsApp Chatbot and it will allow the client to convert website traffic ... read more about Watsbot

    $50 - $99/hr
    50 - 249
    2000
    Dubai, UAE
  • WotNot

    Automate customer interactions at scale
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    WotNot is the best no code chatbot platform to build AI bot easily without coding. It will help you to automate your customer interactions at scale with chatbots. You can solve business challenges like getting more leads, booking more appointments, scaling your customer support with cutting-edge chatbots. Customers use ... read more about WotNot

    < $25/hr
    10 - 49
    2018
    Ahmedabad, India
  • Streebo - Chatbot development Company

    Most Flexible Bot builder in Industry
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    Streebo and IBM partner company has builded a advanced Bot builder technology with help of which your AI powered Bots can be builded within 50% less predicted time.

    NA
    2 - 9
    Ahmedabad, India
  • Smartbots AI

    Get a Smart Chatbot for your Organization
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    Smartbots is a cohesive chatbot development company established in 2016, with a development center in Mckinney, Texas in the USA. We design, develop, validate, and deploys the conversational AI chat & voice bots for your business. Smartbots easily connects to your CRM, Enterprise systems, IVR systems, and other bus ... read more about Smartbots AI

    $25 - $49/hr
    10 - 49
    2016
    McKinney, Texas
  • Chatbot.Boutique

    Efficient and business-oriented chatbots
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    The one-stop-shop chatbot development company that delivers effective, efficient and business-oriented chatbots. We help digital business owners to reach their potential and succeed by increasing sales and improving the customer experience. Send us your brief and we'll get back to you with a detailed quote for your ... read more about Chatbot.Boutique

    $50 - $99/hr
    2 - 9
    Kyiv, Ukraine
  • InSky Solutions

    We are living CRM philosophy
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    A Microsoft Gold Partner, InSky Solutions offers a wide variety of customer relationship management and administrative tools aiming at providing clients and their customers optimal user experience and business success. Built entirely on Microsoft products and customized by our technology know-how, our solutions are tun ... read more about InSky Solutions

    < $25/hr
    2 - 9
    Zagreb, Croatia
  • Botfor.it

    The Chatbot for your company
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    Botfor.it is a technology company dedicated to the creation, development and distribution of chatbots and algorithms based on artificial intelligence. Our technology allows the management, automation and contextualization of conversations in natural language, capable of combining multiple data sources and artificial ... read more about Botfor.it

    $50 - $99/hr
    2 - 9
    2017
    San Marco Evangelista, Italy
  • ALFAFUSION: Premier Artificial Intelligence-Powered Chatbot Service Provider in the Philippines Alfafusion specializes in custom developed enterprise chatbots for different use cases such as customer service, conversation commerce, education and training, and many others. Here are some of the chatbot features we pro ... read more about Alfafusion Web Technology Corporation

    $150 - $199/hr
    10 - 49
    1998
    Manila, Philippines
  • Floatbot

    SaaS-based Conversational AI platform
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    Floatbot provides a SaaS based, “no-code”, end-to-end "Generative AI" powered Conversational AI platform that helps enterprises to build Self-service Chatbots and Voicebots, and AI Agent Assist Bots [AI Coach for Contact Center Agents]. We are amongst very few platforms globally that includes all ... read more about Floatbot

    $25 - $49/hr
    10 - 49
    2017
    Milpitas, California
  • QuantumFind AI

    Empowering Businesses with AI Chatbots.
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    Greetings and a warm welcome to my profile. I am the founder of QuantumFind AI and a certified partner of Botpress Technologies Inc., specializing in enterprise-level AI Chatbot conversation design, development, and deployment. Before founding QuantumFind  AI, I played a pivotal role in transforming some of the la ... read more about QuantumFind AI

    $150 - $199/hr
    2 - 9
    2023
    Deira, UAE
  • Chatbot Development Company

    Automate Your Success With Chatbot Development
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    Welcome to the forefront of digital interaction! At Chatbot Development Company, we specialize in crafting cutting-edge chatbot solutions that revolutionize the way businesses engage with their customers. As pioneers in the field of conversational AI, we understand the importance of seamless communication and personali ... read more about Chatbot Development Company

    $25 - $49/hr
    2 - 9
    2024
    Chicago, Illinois
  • Cyber Infrastructure Inc.

    On mission to Enhance lives of Billions of users!
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    Our mission is to Empower and Enhance the lives of Billions of users through Profound technology solutions. We invite you to Think Big and join this movement as our Clients, Partners and Employees.   Our services are designed to take your business to the next level, re ... read more about Cyber Infrastructure Inc.

    "Outsourcing work to CIS"
    Duane Hamann, Executive Director at Auto Digital Technologies (Pty) Limited
    < $25/hr
    1,000 - 9,999
    2003
    San Jose, California
  • Chop Dawg

    Think Partner, Not Agency | Let's Make It App'n!®
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    Since 2009, we've partnered with startups and enterprises around the world to launch 400+ next-generation apps. Our mission is to guide each company and entrepreneur that approaches us towards the right game plan for their venture's long-term success. Experts in digital product desig ... read more about Chop Dawg

    "Outstanding work done by them!"
    Brian Marchese, Attorney at Marrone Law Firm
    $150 - $199/hr
    10 - 49
    2009
    Philadelphia, Pennsylvania
  • Supertext.ai

    Give your brand a voice!
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    Brands are the new people, People you interact with daily on websites, apps and now messaging platforms. Communicating intelligently is a crucial competitive advantage that unlocks customer satisfaction and employee productivity. Communicating with Brands and businesses has traditionally been laboursome process ... read more about Supertext.ai

    NA
    10 - 49
    2016
    Singapore, Singapore
  • Nonatomic

    Digital Wilderness
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    Two game devs walk into a developer conference in Liverpool. Upon the realisation all attendees were students, one says to the other, "fancy getting a beer and starting a company?". Two pints and a Burger King later Nonatomic Games was born. Four years on and we've grown beyond our foundations in gamin ... read more about Nonatomic

    < $25/hr
    2 - 9
    2013
    Macclesfield, United Kingdom
  • Enpacto Technologies

    Helping businesses to adopt Conversational AI
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    Enpacto is a Conversational AI Service company headquartered in Ahmedabad, India.

    $25 - $49/hr
    2 - 9
    2020
    Ahmedabad, India
  • Webtunix AI

    Augumenting the human Intelligence
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    Webtunix AI is a leading data science consulting company that is offering services which are related to Industry needs. At Webtunix, we are offering services like data analytics services, machine learning services, data scraping, Data Mining, Object Detection, Video and Image Processing, Natural language processing and ... read more about Webtunix AI

    "Best Services "
    Satish Kumar Saini
    < $25/hr
    50 - 249
    2015
    Mohali, India
  • moblers

    Creating Products for the Digital World
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    Founded in 2007, moblers is an Award-Winning Software, Mobile, Web and IOT development boutique from Israel. We are a one-stop-shop for all the technological needs of any company. moblers has two kinds of services: 1. Tailored Turnkey Development, and 2. Tailored Consultancy Services. We go out of our way to fi ... read more about moblers

    "Very technical and smart team, their systems and methodologies allow a faster project pace"
    Bill Summers , Manager at NDA
    $50 - $99/hr
    10 - 49
    2007
    Tel Aviv, Israel
  • A1AI

    Transforming Industries with AI-Driven Solutions
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    Streamline your business processes with Data Science & AI. AI Transformation We'll fuel your AI transformation journey - from identifying business opportunities and objectives, to mapping out a plan for progress. AI Lifecycle management With our implementation of an AI Lifecycle Management system, y ... read more about A1AI

    "A1AI transformed my business with impressive AI solutions, enhancing operations and driving success."
    Zaynab Tucker, CTO at Nitro Inc
    $25 - $49/hr
    10 - 49
    2019
    Reston, Virginia
  • Smart Voice Studio

    Give your brand a Voice !!
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    Smart Voice Studio helps brands design Voice marketing strategy & delightful user experience, generate leads, and grow business using cutting edge Voice technology - Amazon Alexa, Google Home & Samsung Bixby. We design applications powered by conversational AI which helps you deliver a more personalized ... read more about Smart Voice Studio

    $25 - $49/hr
    2 - 9
    2018
    Pune, India
  • 89Bots - Chatbot Agency

    Chatbots for support, leadgeneration and sales.
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    89Bots is a chatbot development agency with narrow specialization. Chatbots from 89Bots will increase your conversion rate with the right funnel and take the burden off your operators and managers. Automate day-to-day routine tasks and devote time to truly useful business tasks. Increase the engagement of your leads w ... read more about 89Bots - Chatbot Agency

    NA
    2 - 9
    2018
    Los Angeles, California
  • Infoxen is an Agile Digital Transformation company using the latest Tech Stack to deliver experiences across multiple domains. As a frontier in IT, we use some of the latest technologies like Flutter, React Native, AngularJS, React, Python, Java, NodeJS, and more to create solutions in SaaS, E-Commerce, Mobile App, ... read more about Infoxen

    "Social Netoworking App"
    Robin Dru, Analytics Officer at WeFox
    $25 - $49/hr
    50 - 249
    2017
    Noida, India
  • Ascendum is an award-winning global technology firm dedicated to delivering pioneering ideas and solutions that incrementally enrich our clients’ business operations and customer experiences. Our clients come to us for new ideas and boundary-pushing solutions.  From custom software development, design-led ... read more about Ascendum Solutions

    "mobile app development"
    Maxtra Technologies
    NA
    1,000 - 9,999
    2008
    Cincinnati, Ohio
  • Thoughtful Automation

    Automate the work that slows you down.
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    Take care of more business, automate the manual click-heavy work that slows you down. We build custom software automation in the areas that slow your team down the most, with at-your-service automation that helps you scale, fast. Your team has more than enough to do already. Automation opens th ... read more about Thoughtful Automation

    "Once you've explained your needs to them, you can essentially relax while they work to make things work. "
    Marie Richardson , HR Manager at NDA
    NA
    50 - 249
    Chicago, Illinois
  • xEnabler

    Transforming your digital journey.
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    We are dreamers, problem-solvers, and passionate tech enthusiasts on a relentless pursuit of crafting unmatched digital experiences and solutions for our clients that deliver unparalleled results. Whether you wish to automate your systems, improve your customer experience, design a customer-facing app, or develop an ... read more about xEnabler

    " Their technical and business expertise have helped us transform our solutions that are strategically aligned and digitally advanced"
    Mehul Shah
    $25 - $49/hr
    10 - 49
    2011
    Sydney, Australia
  • JetSoftPro

    Agility. Performance. Scale.
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    JetSoftPro is a team and network of tech professionals ready to help your business achieve its technology objectives, through superior software development and data science.  Our mission is to assist clients worldwide with digital transformation of their businesses by providing the most inno ... read more about JetSoftPro

    "A Smart team with great communication skills making the project smoother to work on."
    Jenyy Marisol, Managing Director at NDA
    $25 - $49/hr
    50 - 249
    2003
    NYC, New York
  • We have an expertise in complete IT solutions – Mobile App, E- Commerce, Website designing, Website development, Social media marketing, Artificial Intelligence. JAKS has an experienced team for various IT jobs.  Our professional expert team not only provides one time solutions like website designing ... read more about JAK Software Pvt. Ltd.

    "Best IT services with an experienced team"
    Annu Sharma
    $25 - $49/hr
    10 - 49
    2000
    Delhi, India
  • Scrum Digital Pvt. Ltd.

    Embark on a Digital Transformation Journey
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    Leveraging the latest technology and industry trends, we help SMEs scale up their digital transformation to enable their business to thrive in this competitive market. From web and mobile app development to strategizing digital marketing campaigns, Scrum Digital offers its expertise to strengthen the digital game for y ... read more about Scrum Digital Pvt. Ltd.

    "Excellent IT Partner"
    Gaurav Basra
    $25 - $49/hr
    10 - 49
    2019
    Jaipur, India
  • Singularika

    AI conversational systems
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    Singularika is a project engineering company with main focus on AI dialog systems, NLP and voice/text processing. We create smart conversational interfaces for HoReCa, HR departments, banks, authority agencies, government services and private entrepreneurs. Our specialization is resolving of complex problems that r ... read more about Singularika

    $25 - $49/hr
    10 - 49
    2015
    Odessa, Ukraine
  • Pragnakalp Techlabs

    Chatbots Development, AI, ML, NLP, Python, NodeJS
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    At Pragnakalp Techlabs, our passion is to develop cutting-edge solutions using latest tech. To develop applications which can make life easier for people is our ultimate goal. We are committed to deliver robust applications that can be scaled for massive usage.  Services we are currently offering: - Chatbots D ... read more about Pragnakalp Techlabs

    $25 - $49/hr
    2 - 9
    2018
    Ahmedabad, India
  • ODYNS

    Information Technology & Services
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    The most powerful products for business are the ones people already love to use. Chatbots to change how you work. A smart investment. ODYNS product & solutions have always been designed for the way we work as much as for the way we live. Today they help employees to work more simply and productively, solve probl ... read more about ODYNS

    $50 - $99/hr
    10 - 49
    2014
    Hyderabad, India
  • Acquire.io

    A unified customer engagement platform
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    Acquire.io is a SaaS-based company that provides a customer engagement tool that houses a gamut of functionalities. Whatever a business needs to ace its customer engagement and experience strategy is offered by Acquire. Acquire was built with the mission to provide instant information and guidance to customers and also ... read more about Acquire.io

    NA
    50 - 249
    2017
    San Francisco, California
  • Engagely

    Conversational AI Bot | Conversational AI Solution
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    Engagely is an enterprise grade omni channel conversational AI bot capable of automated cognitive decision making to improve customer experience, agent productivity, sales and reduce operational costs. Enabled with No-Code platform and NLP, our bots integrate seamlessly into clients' existing systems in a very s ... read more about Engagely

    NA
    50 - 249
    2014
    Mumbai, India
  • MindTitan

    Providing AI solutions to solve business problems
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    Building AI-powered solutions that would boost the efficiency for the public sector and businesses. The main solutions are human-like chatbot and callbot created by means of a specific natural language processing model and are able to solve most of the clients’ issues without any interactions with customer ser ... read more about MindTitan

    NA
    10 - 49
    2016
    Tallinn, Estonia
  • TitaniusBots

    Chatbots that drive results, without the work!
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    TitaniusBots is a chatbot template and automation agency. Our specialization is in the storybook design of Messenger and Instagram chatbots, arming them with a personable human touch for building relationships between businesses and customers at scale. The most advanced designed chatbots on the internet that drives res ... read more about TitaniusBots

    NA
    2 - 9
    2021
    Houston, Texas

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What is a Bot?

A bot is a software that is equipped with Artificial Intelligence (AI) technology, which simulates a natural language dialogue (or chat) with customers as well as perform transactions on their behalf. These activities are performed via various online channels like messaging apps, websites, mobile apps, etc. The system is designed in a manner that answers the query in a fashion as a human does. A bot, when presented with a question, goes through a series of complex algorithms in order to process the input, comprehend the user's query, and resolve the problem with the most suitable answer. 

What is Bot Development?

Bot development deals with crafting applications that establish a flawless communication with visitors without requiring any external assistance from a human being.

The bot's responses can be either a generic/predefined text or a detailed explanation based on the information provided by the customer or extensive data stored in the database. Some of the most popular applications of bots are virtual assistants like Google Assistant, Windows Cortana, Apple Siri, etc. Moreover, several organizations are investing in the top bot development companies to install bots within their websites, apps, and instant messaging platforms.

What Are the Different Types of Bots?

To better grasp how the bot operates, it is crucial to understand the different types of bots:

1. Chatbots:

Chatbots are conversational bots. Depending on their type, they can either have a predefined conversational flow or possess the ability to detect the intent of the user and reply accordingly. The best chatbot development companies design bots to handle various functions such as sales funnel management, eCommerce, order processing, etc. The chatbot service providers can also be used to gather useful data of the user to help understand the customer’s preferences and behavior. There are three types of chatbots:

  • Scripted Bots
  • NLP Chatbots
  • Social Messaging Chatbots

2. Crawlers:

These bots operate in the background continuously, primarily retrieving data from different APIs or websites, and comply with directives provided to them. For instance, search engine spiders are crawlers, extracting URLs from documents. These URLs are subsequently forwarded on to the indexing infrastructure to access content, which is then parsed, and embedded in a searchable index. Googlebot and Bingbot are the two most famous examples of spiders on search engines.

3. Informational Bots:

Informational bots primarily focus on collating information from various sites and provide beneficial pieces of data. These bots are helpful in delivering push notifications and keeping subscribers updated on diverse articles, news, events, etc. Some bots broadcast information as accessible. It can also be remodeled as an FAQ bot, providing users the answers to specific queries.

4. Transactional Bots:

These bots are capable of communicating with external systems to achieve a specific transaction, transferring data from one platform to another. It enables users to perform transactions within the chat window, saving them the hassle of going through the entire purchasing process. An apt example of this solution is Dominos’ transactional bot, which allows customers to order their preferred pizza via emoji.

5. Entertainment Bot:

Entertainment bots include video game bots, art bots, etc. These bots are mainly used for amusement purposes or to build user engagement. For instance, video game bots can function as a human and be used to play multiplayer games. These bots may offer multiple gaming options, music, and art activities, etc. For example, Facebook Messenger has multiple bots offering different games.

What Are the Benefits of Using Bot Development Services?

Bot development offers several benefits such as instant replies to customers’ queries, standardized responses, etc. 

1. Improved Customer Service:

Bots can help businesses in delivering extensive assistance to their customers. Whether they require aid in comprehending the products or services, or any other queries, bots can resolve them quickly without keeping them on hold. These applications are 24*7 online, allowing users to reach out without any time constraint. This plays a crucial role in enhancing customer satisfaction. The bot development service providers further create software that will handle repetitive queries that otherwise would have taken excessive time from the staff's productive routine.

2. Cost-Effective:

Hiring bot service providers enable the integration of fully functional bot efficiently, at a much cheaper rate than assigning dedicated staff for each task. Bots can manage multiple customers at once due to its automated nature. This allows the organization to not only save on employee expenses, but you will also prevent the issues created by human errors. It is easy to implement and can be considered as a one-time investment capable of finishing assigned tasks with greater speed and more efficiency.

3. Monitor Data and Gain Insights:

Bot companies develop bot applications capable of collecting data provided by the customers including their contact details, preferences, grievances, etc. They can also be used for tracking user data to analyze their purchasing habits and behaviors. Businesses can set up quick questionnaires and surveys to identify why the consumer prefers a specific item or what is the reason for abandoning the cart, etc.

Which Industries Employ Bot Technology?

Some of the most common usage of bot development technology within different industries are as follows:

1. eCommerce:

eCommerce companies majorly depend on their websites for trading purposes. The retailers need to handle product description and availability, answer questions concerning the shipping process, payment option, etc. The bot development companies create an efficient bot system capable of assisting the staff in streamlining these tasks in many ways. A bot solution can either reduce or eliminate the need for customer service phone lines entirely. The bot can also answer the queries with a pre-designed questionnaire or maintain a conversational chat. Moreover, the bots can also aid in identifying the main issue and redirecting the client to the right department, thereby saving the employees from the hassle, save time, shorten the sales cycle, boost conversion and product performance.

2. Healthcare:

Incorporating bots within the health industry can aid in building cooperation amongst the patients and the healthcare workers. The bots can preemptively collect information related to the medical history and any severe health conditions from the ailing persons. Bot development services can streamline various hospital functions such as admissions, discharge, transfer requests, etc. The medical facilities can develop software that enables patients to list their symptoms and either provide a preliminary diagnosis or schedule an appointment with the right physician. The applications are programmed to automatically update patients' records and send appointment and prescription refill reminders. It can save a substantial amount of time for the hospital staff and doctors, reducing their burden.

3. Real Estate:

The real estate industry includes several different parties in a transaction, such as a seller, the buyer, and the mediator or estate agency. When selling a property, agencies and real estate agents may need to deal with several queries from both the prospective customers, who would demand information about the development and the seller focusing on the number of leads and prospects. Having a bot enables the real estate company to stay always in contact with the buyer, keeping them up-to-date about the newest properties in the market. Moreover, bot development services present the clients with an opportunity to personalize their search by answering surveys or questionnaires listing their preferences.

4. Hospitality:

These sectors are focused on delivering first-rate customer services. Hence, incorporating a bot solution enables the hospice industry to provide exceptional services to each customer. The bot companies help conceive bots to expedite the countless procedures to improve their customers' encounter before and throughout a trip or vacation. The hotel can resolve prospects' queries regarding booking information, accommodation vacancy, check in - check out timings, and other crucial details concerning their holiday. Additionally, this allows the clientele to accomplish multiple tasks without human assistance, such as scheduling of meeting rooms, booking cabs, and auto ordering food off the hotel menu based on voice and text commands.

5. Banking:

By introducing bots within the finance and banking sector, the customers can receive a 24*7 support system. They are designed to assist with customer KYC, resolving queries, and providing information regarding the latest products and services. These are further apt to reduce the customer waiting time, thus boosting the customer experience. The AI bot can additionally act as the users' 'personal finance assistance,' alerting on investments, and fund allocations. Moreover, patrons can avoid physically visiting the bank by resolving any problems concerning their account and transaction through the bots' assistance. Bot service providers deliver a well-planned bot solution that will also act as a guard against identity theft, other fraudulent activities.

What Is the Difference Between Off-The-Shelf Bot and Custom Bot Solution?

An off-the-shelf bot is generally built on a bot platform using pre-existing templates, tools, dialogue flow builders, etc. Bot development companies deliver ready to use bots to interact without any human interaction with the customers across multiple channels (website or mobile app). However, incorporating customizable or contextual communication skills within these applications can be challenging. A plug-and-play, live chat software is ideal when dealing with scripted interaction, resolving straightforward queries, gathering data, or redirecting clients to another department/location.

Contrarily, the best bot developers design customized bot from scratch to understand customer intent, allowing the bot to form two-way communication and respond to the customer's complex queries. The custom applications are powered using Artificial Intelligence, Machine Learning, or Natural Language Processing (NLP) technologies. Hence, they are capable of learning and evolving to tackle complicated dialogues and interactions. It is ideally used when dealing with clients requiring context-sensitive conversation.

What Are Some of the Crucial Challenges in Bot Development?

While dealing with bot development, businesses need to focus on overcoming hurdles related to the incorporation of the bot solution.

1. Bot Security:

Bot solutions may face potential vulnerabilities and threats ranging from data tampering, data theft, identity fraud, and other such complexities. 

Some of the best practices to ensure adequate bot security.

  • Use the https protocol and Web Application Firewall to protect data.
  • Set up two-factor authentication to assure the identity of the user.
  • Apply authentication timeouts to confirm that the user is still active.
  • Establish Beta-testing to warrant bot security.
  • Prevent the bot from answering to questions detailing business-critical information.

2. Plugin Integration:

Bot solutions need to undergo integration with other existing or newly introduced sales and marketing platforms. The bot can merge with external messaging channels such as Facebook, WhatsApp, etc. as well as websites and mobile apps. However, the entire integration process could be hectic and result in complications if not properly executed. 

Focus on building a bot that is flexible and offers scalability to better comply with other solutions. Test the bot to ensure plugin features such as search, payment, RSS feeds, subscription, etc. works successfully.

3. Bot Testing:

The bot solution must be tested after the deployment and prior to its implementation. This ensures that the bot is capable of handling the proper client queries and matches your business requirements. Moreover, natural language processing (NLP) is continuously expanding, requiring bots to be frequently updated. Bot applications further interact with other plugins, hence should be tested based on these criteria.

The four vital testing domains are: 

  • Conversation Design Testing
  • Entities Testing
  • Fulfillment Testing
  • User Acceptance Testing (UAT)

GoodFirms Research Process:

Having an efficient bot development service stimulates a real interaction between the bot and clients. GoodFirms pioneering research method enables service seekers to distinguish suitable companies that can satisfy their business requirements. 

GoodFirms assesses the most reliable bot development companies based on three principal evaluation criteria, viz. Quality, Reliability, and Ability. The above-mentioned list of bot development agencies allows service seekers to contemplate and identify the ideal associate for their business. The expert researchers at GoodFirms have examined the extent of the solutions offered by the top bot development companies and only then devised the list. We have conducted a thorough review of each participating agency, focusing on their portfolio, market discernment, years of experience in the domain, along with the scalability of the solutions provided. 

Another vital criterion considered by our team is the invaluable reviews and testimonials offered by verified clients. This feedback enables prospects in determining the strength and weaknesses of the bot development service provider and assess their past project to gain better insight within their business operations.

GoodFirms is pleased to welcome upcoming as well as top bot developers to expand our list. Hence, we would like to encourage bot development service providers to participate and get listed in our Research segment by providing evidence of their work.