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List of Bot Development Companies | Hire Bot Developers

  • Chatbots.expert

    The # 1 Chatbot and AI Office of the Benelux.
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    Chatbots.Expert specializes in building chatbots. In a very short time, the company has undergone major developments and has placed itself at the center of the chatbot industry. We are the # 1 Chatbot and AI Bureau of the Benelux! Chatbots.Expert specializes in building chatbots. In a very short time, the co ... read more about Chatbots.expert

    $25 - $49/hr
    10 - 49
    Netherlands
  • BotsNext

    Chatbot & Voicebot Development Company
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    ChatBot Virtual Assistant | Voice Bots | Live Chat With experience in developing more than 100 professional ChatBOTS & Virtual Assistant projects for eCommerce, Education, Hospitality, Travel, F&B, and other industries, BotsNext is enabling the Digital Transformation in the Customer Engagement and Service se ... read more about BotsNext

    $50 - $99/hr
    10 - 49
    2015
    India
  • Watsbot

    Custom Whatsapp chat bot Services Providers in UAE
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    Watsbot specializes in offering  in applications such as WhatsApp. By adding live chat on the main page, the businesses will be able to respond to customers better and in a timely manner. They can upscale this process with an AI-powered WhatsApp Chatbot and it will allow the client to convert website traffic ... read more about Watsbot

    $50 - $99/hr
    50 - 249
    2000
    UAE
  • WotNot

    Automate customer interactions at scale
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    WotNot is the best no code chatbot platform to build AI bot easily without coding. It will help you to automate your customer interactions at scale with chatbots. You can solve business challenges like getting more leads, booking more appointments, scaling your customer support with cutting-edge chatbots. Customers use ... read more about WotNot

    < $25/hr
    10 - 49
    2018
    India
  • Streebo - Chatbot development Company

    Most Flexible Bot builder in Industry
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    Streebo and IBM partner company has builded a advanced Bot builder technology with help of which your AI powered Bots can be builded within 50% less predicted time.

    NA
    2 - 9
    India
  • Smartbots AI

    Get a Smart Chatbot for your Organization
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    Smartbots is a cohesive chatbot development company established in 2016, with a development center in Mckinney, Texas in the USA. We design, develop, validate, and deploys the conversational AI chat & voice bots for your business. Smartbots easily connects to your CRM, Enterprise systems, IVR systems, and other bus ... read more about Smartbots AI

    $25 - $49/hr
    10 - 49
    2016
    United States
  • Chatbot.Boutique

    Efficient and business-oriented chatbots
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    The one-stop-shop chatbot development company that delivers effective, efficient and business-oriented chatbots. We help digital business owners to reach their potential and succeed by increasing sales and improving the customer experience. Send us your brief and we'll get back to you with a detailed quote for your ... read more about Chatbot.Boutique

    $50 - $99/hr
    2 - 9
    Ukraine
  • InSky Solutions

    We are living CRM philosophy
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    A Microsoft Gold Partner, InSky Solutions offers a wide variety of customer relationship management and administrative tools aiming at providing clients and their customers optimal user experience and business success. Built entirely on Microsoft products and customized by our technology know-how, our solutions are tun ... read more about InSky Solutions

    < $25/hr
    2 - 9
    Croatia
  • VIBIDSOFT is Web and Mobile application development providing company. We are specialized in creating highly advanced, experiential works for different industries. We love what we do and we're happiest when we're innovating and fanatically dedicated to our web and mobile development. Through our low cost, high ... read more about VIBIDSOFT

    "Vibidsoft Delivers Great Custom Work and Programming"
    David Hernandez, President - The Snore Reliever Company at The Snore Reliever Company
    $25 - $49/hr
    10 - 49
    2014
    India
  • Hey Machine Learning

    Empower your business with Artificial Intelligence
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    Our specialization is Machine Learning, where we work in three areas: "Computer Vision (CV), Natural Language Processing (NLP) and Recommender System" How you can benefit from working with us: save up to 50% on development and focus on your core business; speed up your time-to-market by 50%; get your devel ... read more about Hey Machine Learning

    "Excellent skills and team"
    Jose Peris Adsuara, CEO and Co-founder. Product Owner Deep Learning & Computer Vision at tailor
    $50 - $99/hr
    10 - 49
    United States
  • Origami Studios

    Fueling Digital Products with Innovation
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    Welcome to Origami Studios! Origami Studios gets its fame for developing mobile applications aimed at the 5-star rating and ultimate user experience with the latest technology embedded. We believe in writing success stories for our clients. Our goal is to take your baggage of stress from day one and offer high-en ... read more about Origami Studios

    ". Origami Studios performed excellently from a project management standpoint. They were professional"
    Cate Lochead, CMO at JumpCloud
    $25 - $49/hr
    50 - 249
    2013
    United States
  • ZUZEX

    Software development on demand
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    ZUZEX is committed to a responsible approach to the development process and provides the planet with complex web, mobile, and desktop software. All our developers work full time on-site, so complete control is exercised on your project at any moment, as well as good coordination of all the team members. We apply Waterf ... read more about ZUZEX

    "Very reliable partner to build your software"
    Michael Gutkins, Head of Data Science & Analytics at Httpool at Httpool
    $25 - $49/hr
    50 - 249
    2008
    Israel
  • At Notion Infosoft we do enough planning and hard work to make sure that when it comes to web designing, web development, online marketing, Chatbot development, IoT and application development we become your one stop destination for all your services. We strive to provide the most cost-effective and&n ... read more about NotionInfosoft

    "Innovaive"
    Malay Warankar, Assistant Manager at Gupshup
    < $25/hr
    2 - 9
    2019
    India
  • Panacealogics is a technology solutions service provider organization with representative office in Australia and a development center in Rawalpindi (Pakistan) that is providing services to clients across the globe.Our primary areas of development include Machine Learning Apps, I.O.T Apps, Hybrid Mobile Apps, Business ... read more about PanaceaLogics

    "Professionalism in all disciplines, continuous output paired with value-oriented, inspiring teamwork."
    Peter Zeller, CEO at Urban Blue Switzerland
    $25 - $49/hr
    10 - 49
    2018
    Pakistan
  • Enlightenment.ai

    Optimize your processes using data and AI
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    Enlightenment.AI or EAI helps businesses understand the power of their data. It does this by developing data strategies together with the CEO's of companies that believe in the power of data but are unsure of what analysis are feasable and would have the greater impact. It also helps companies audit their own ex ... read more about Enlightenment.ai

    "How starting with Data Strategy saved us thousands of euros."
    Jorge Miguel Fonseca, Entrepreneur at BF Groupo
    $200 - $300/hr
    2 - 9
    2018
    Portugal
  • Aguai Solutions Pvt Ltd

    Product Engineering and Digital Solutions
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    We are an Award winning Software Technology Company offering Product Engineering and Software Services to global organizations. As a boutique Digital Solutions firm, Design Thinking, Agile, Flexibility and UI/ UX are coded in our genes. These are the core foundations on which our expertise and capabilities are bui ... read more about Aguai Solutions Pvt Ltd

    "Software Engineering Manager"
    Harish Bheemavarapu, Software Engineering Manager at Omnicell
    $25 - $49/hr
    10 - 49
    2013
    India
  • We're a web development company in Ahmedabad, working to make web a better platform for our clients. We are small team of creative designers and passionate developers. Since 2016, We at trileotech, working with bunch of amazing artisans constantly to deliver effective and optimized outcome to our clients worldwide. ... read more about Trileotech

    "Best team for Product Development"
    RUTVIJ VORA, C.T.O and Founder at CAREERKHOJJ
    < $25/hr
    2 - 9
    2016
    India
  • Tizbi

    Your Software Development Engine
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    Tizbi specializes in solving complex business problems with well-designed software solutions focused on Salesforce and MuleSoft integrations, IIoT, Artificial Intelligence solutions, Predictive Analytics. At Tizbi, we offer a full turn-key solution for all of our projects. Our complete team of infrastructure sp ... read more about Tizbi

    "Our Tizbi partners have truly become critical parts of our team!"
    Matthew Martin, CEO at Precision Health Reports, Inc
    NA
    50 - 249
    1998
    United States
  • Contus Tech

    Digital Transformation Company
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    With 12+years of experience, CONTUS supports several outsourcing projects and consistently delivers the best-in-class Digital transformation process and successfully completed 1000+ projects across 40+ Countries. Our Customer portfolio expanded to several industries including India’s legendary Automobile companie ... read more about Contus Tech

    "Committed and Reliable Development Partner"
    SUCHITRA KARUNAKARAN, Technical Manager at HEALTH SENSEI INDIA PRIVATE LIMITED
    $25 - $49/hr
    250 - 999
    2008
    India
  • eBizTrait Technolabs Pvt Ltd

    Web & Mobile App Development | Digital Marketing
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    Being a leader in Web and Mobile App Development Company in USA, eBizTrait Technolabs Pvt. Ltd. is constantly satisfying the client's requirements of the innovative web presence, to evolve their business. We provide a cognitive solution in Mobile App Development, iPhone App development, iPad App development, Androi ... read more about eBizTrait Technolabs Pvt Ltd

    "Fantastic service from Mark and his team!"
    Casey Strom, CEO, President at Strom Holdings LLC
    $25 - $49/hr
    50 - 249
    2013
    United States
  • Probytes

    Converting Business With Time
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    Probytes is a web development company with nearly a decade long experience in the industry. We have created websites on many domains such as • E-commerce • Education • Retail • Gaming • Travel and tourism • MNCs • Insurance • Health  • Governm ... read more about Probytes

    "Website Development With Ease"
    Praveenkumar Mupparthy, Priority Relationship Manager at HDFC securities
    < $25/hr
    10 - 49
    2011
    India
  • Relia Software

    UX Led Offshore Development Partner
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    Relia Software is a complete product development shop from initial concept or idea to live product and application. We also process in-house DevOps and QA experts to ensure one stop solution to our clientele. We have been able to set up offshore development teams for companies like WhiteCoat Global, Independence Plu ... read more about Relia Software

    "Founder at Runcaster "
    Raghav M S
    < $25/hr
    10 - 49
    2011
    Vietnam
  • Mono

    Transforming big ideas into exceptional software
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    With more than 15 years of broad business domain expertise and a team of business analysts, software developers, designers and testers, Mono covers every aspect of custom software production. We've implemented top-quality solutions for clients ranging from one-person startups to Fortune 500 companies ... read more about Mono

    "Great experience"
    Anonymous, Payment posting operator at MD KONZALTING d.o.o. , Zagreb
    $25 - $49/hr
    50 - 249
    2003
    Croatia
  • NexThoughts is a complete Software Solutions Company with a team of 45+ professionals expertise in Development, Testing and Evaluation of Enterprise software and web applications. We look to disrupt traditional business models and help companies with Digital transformation.We work closely with our customers and engage ... read more about NexThoughts Software Technologies Pvt. Ltd.

    "Top notch professional software engineering services"
    Julian Kaljuvee
    < $25/hr
    10 - 49
    2013
    India
  • SD Tech Company

    Innovators, Experimenters and Analyst
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    SD Tech Company is a startup company that provides expertise in search digital marketing solutions for businesses worldwide, including website creation and promotion, and SEO techniques to improve its clients’ positioning in search engines

    "Great Consultation and Support"
    Public Health Now!
    $25 - $49/hr
    2 - 9
    2019
    Nepal
  • At Botosynthesis, we aim to create automated solutions that make people's lives simpler. We automate tasks of all kinds by developing cognitive solutions such as Chatbots, RPA, Call Center Automation, Marketing Automation, Lead Generation Bots, etc.

    "Their dedication to the project made me carefree as they handled everything like it was an internal project. "
    Mary Peiste , Owner at NDA
    $25 - $49/hr
    2 - 9
    2019
    India
  • InstaCloud Solutions LLP

    Digital Reinvention with AI, Data, Cloud
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    InstaCloud Solutions LLP is a cloud solutions provider based in Ahmedabad, Gujarat, India. It specializes in providing solutions for Microsoft products, such as SharePoint, Office 365, Dynamics 365, Power BI, Power App, and Azure. We are a Business Applications Consultancy with deep industry expertise that translates t ... read more about InstaCloud Solutions LLP

    "Best ever experience :- Technical expertise, business ectics, funcational domain knowledge"
    Gaurang Acharya, Data Strategist & Co-founder at Data Nectar Technosys
    < $25/hr
    10 - 49
    2020
    India
  • CODEMELT

    If you can dream it, we can build it
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    Codemelt is a full-stack digital agency, dedicated to transforming innovative digital concepts into tangible solutions. With a core focus on crafting cutting-edge apps and websites, friendly platform interfaces, revolutionary marketing, and pioneering ideas, we are the ideal partners to build your project. Our team& ... read more about CODEMELT

    "Amazing results, friendly management, good prices!"
    Cristian Alexandrescu, CEO @ Metalancer | LLB, Web3, e/acc at Metalancer
    $50 - $99/hr
    10 - 49
    2021
    Romania
  • SOLID

    MVPs & Scalable Products for your Startup
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    SOLID helps you to build, measure, learn, and iterate your product, fast! Our goal is to deliver something that helps you to learn enough to make your next decision as fast as possible, keeping down costs and time to market.    

    "Knowledgable, reliable and adaptable"
    Anthony Banks, Graphic Design Manager at Thrasher, Inc.
    $25 - $49/hr
    10 - 49
    2012
    United States
  • Oodles AI

    AI Development Services Company
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    Oodles AI specializes in providing various AI development services with excellent results. The new dedicated Artificial intelligence services are no different than what we have done till now. With a revamped look and feel, Oodles AI brings every service in demand using Artificial Intelligence as a base under one roof. ... read more about Oodles AI

    "Well Done Team!"
    Rashmi Sharma, Deputy Manager at Knowledge Excel Pvt. Ltd.
    $25 - $49/hr
    250 - 999
    2009
    India
  • Botfor.it

    The Chatbot for your company
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    Botfor.it is a technology company dedicated to the creation, development and distribution of chatbots and algorithms based on artificial intelligence. Our technology allows the management, automation and contextualization of conversations in natural language, capable of combining multiple data sources and artificial ... read more about Botfor.it

    $50 - $99/hr
    2 - 9
    2017
    Italy
  • ALFAFUSION: Premier Artificial Intelligence-Powered Chatbot Service Provider in the Philippines Alfafusion specializes in custom developed enterprise chatbots for different use cases such as customer service, conversation commerce, education and training, and many others. Here are some of the chatbot features we pro ... read more about Alfafusion Web Technology Corporation

    $150 - $199/hr
    10 - 49
    1998
    Philippines
  • Floatbot

    SaaS-based Conversational AI platform
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    Floatbot is a SaaS-based Conversational AI platform that helps in building no-code unified Chatbots and Voicebots. Floatbot’s No-Code platform requires zero codings to build a bot. It allows rapid development and deployment with advanced bot builders. The chatbots and voice ... read more about Floatbot

    $25 - $49/hr
    10 - 49
    United States
  • QuantumFind AI

    Empowering Businesses with AI Chatbots.
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    Greetings and a warm welcome to my profile. I am the founder of QuantumFind AI and a certified partner of Botpress Technologies Inc., specializing in enterprise-level AI Chatbot conversation design, development, and deployment. Before founding QuantumFind  AI, I played a pivotal role in transforming some of the la ... read more about QuantumFind AI

    $150 - $199/hr
    2 - 9
    2023
    UAE
  • Kristasoft

    Conversational RPA | Automation RPA
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    Kristasoft : Our mission is to Stop making people understand technology, and make technology that understands people. We have created Krista, a Conversational RPA, to achieve that mission. We make automation a conversation between people and systems.  We are the future of process automation, a conversational ap ... read more about Kristasoft

    "RPA software helped"
    Jessica lily
    NA
    2 - 9
    2016
    United States
  • A glimpse about LEBAKA TECHNOLOGIES. Conceptualized with the notion that technology plays a major role in the day to day life of people, our goal and priority is to put ourselves in the customer's shoes, have an eye for detail and design products/services that will ideally cater to larger society. W ... read more about Lebaka Technologies

    "Quick response and faster deliverables along with that experienced team"
    Shyam Zaveri Manchukonda's, Company Owner at at Manchukonda's Shyam Zaveri
    $50 - $99/hr
    10 - 49
    2019
    India
  • Dot Com Development

    On Time ... On Budget ... Exceeding Expectation
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    Dot Com Development is an awarded and top software development & IT consulting company offering innovative solutions for diverse industry verticals. We strive to be an invaluable catalyst for building a culture of innovation. Our breakthrough web and mobile solutions have the capability to challenge the limits and ... read more about Dot Com Development

    "Professional and highest quality commitment to satisfaction"
    Kim Rondina, Owner / Physical Therapist at Transform Manual Physical Therapy, PLLC
    $50 - $99/hr
    10 - 49
    2004
    United States
  • WOXAPP

    Mobile applications for startups and businesses
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    We position ourselves as a full participant in the mobile development market. Over 8 years of work, we have managed to accumulate substantial experience and our own expertise in developing projects for startups and businesses. Native app development for iOS and Android is our strong feature since we approach every proj ... read more about WOXAPP

    "Review for WOXAPP"
    Andreas Woster
    $25 - $49/hr
    10 - 49
    2011
    Ukraine
  • Based out of Noida (India) and with presence in the United States and South Africa, Maxtra Technologies has emerged as the leading IT solution company. To deliver splendid qualities and match our client’s expectations, we at Maxtra Technologies initiate with step-by-step planning: Conceptualizing the ideas ... read more about Maxtra Technologies

    "Multivendor E-Commerce Dev for International Trade Company"
    Macy Jones
    < $25/hr
    50 - 249
    2009
    India
  • Acropolium

    Software Development & Technology Consulting
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    Acropolium is an international software development & technology consulting company with a strong focus on partnerships.For 20 years, we have been empowering businesses to disrupt markets and achieve their goals by delivering outstanding digital solutions.Our long-term, reliable history gives an outstanding ex ... read more about Acropolium

    "Absolute professionals, knowledgeable, involved, hardworking, reliable and experienced"
    Vita Jasaite, Business Developer at Aciety
    $50 - $99/hr
    50 - 249
    2003
    Czech Republic
  • Finwin Technologies is a global provider of digital platform engineering and software development solutions. We are a new-age innovative IT engineering company that provides world-class IT services. The company focused on Fintech and AI solutions to grow your business quickly and cost-effectively.   Our comp ... read more about Finwin Technologies

    "My name is Grigory Vasilkov, I’m the CTO of Chaingraph (a smart contract analytic platform for Ethereum blockchain network)"
    Grigory Vasilkov, CTO at Chaingraph
    $25 - $49/hr
    50 - 249
    2018
    Singapore
  • Led by speed, innovation, and quality, Udupi Web Solutions is a well-established company offering full-fledged web, tablet,  and mobile application development services. Our calibre lies in the dedication that we infuse in whatever we do to deliver value to your business. We take care of your business needs by bri ... read more about Udupi Web Solutions

    "One of the best software development company in Manipal"
    Ravi Prasad, Production Engineer at Suzlon Group
    < $25/hr
    10 - 49
    2015
    India
  • Qdesigns Web Development Services, a beacon of innovation and creativity, specializes in crafting digital experiences that transcend expectations. With a dedicated team of skilled professionals, we bring visions to life through cutting-edge web solutions. Our portfolio encompasses a diverse array of projects, from resp ... read more about Qdesigns Web Developement Services

    "good service"
    Naveen M
    < $25/hr
    Freelancer
    2016
    India
  • TheMadFox

    Your Outsourcing Technology Partner
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    TheMadFox, your go-to hub for transformative software development solutions that are tailor-made to turbo-charge your business in the digital age. At the heart of our operation lies a passionate commitment to catapult businesses into realms of technological innovation, particularly in the fields of artificial intellige ... read more about TheMadFox

    "Excellent job but mostly, best attitude and commitment."
    Juan Martin Catelen, Founder at GeneUse.co AS
    $25 - $49/hr
    10 - 49
    2019
    Colombia, United States
  • AI Software is an IT Professional Services and Custom Software Solutions company. We provide complete product life cycle development services including UI/UX, Solution Architecture, Cloud Migration, Automated Testing and DevOps. We started in 2009 and have offices in Troy, Michigan in US and Ahmedabad, India. Our cl ... read more about AI Software LLC

    "Database and Web Front-End for Work Management."
    Bill Starrs, Development and Industrial Process Manager, NAO at Plastic Omnium
    $50 - $99/hr
    10 - 49
    2009
    United States
  • Bigdatamatica provides strategic guidance and technology systems to its clients wishing to solve their most complex and interesting business challenges. We specialize in AI, Deep Learning, Bigdata, Hadoop, Spark, NoSQL, Cloud, Business Intelligence, Web Integration and Development with Bigdata, and Staffing Services. W ... read more about Bigdatamatica Solutions Private Limited

    "Deep Tech Company who specializes in latest technologies implementing AI Chatbots, Artificial Intelligence, Machine Learning, Bigdata & Spark Devops"
    sree lakshmi, Operations Manager at educareit
    NA
    10 - 49
    2017
    India
  • Collonmade Company

    Best Web &Mobile App Devlopment Company
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    Best Software Development Services : Collonmade provides affordable software development, mobile & web application development service by experienced and certified professionals. Collonmade is a brand name in software development industry. It is well known for it’s quality in coding. It has extensive exper ... read more about Collonmade Company

    "Top-Notch Group"
    Mark Fralick, Outcome Leader at GetUSROI LLC
    NA
    50 - 249
    2016
    India
  • Revolab is an innovative technology company specializing in AI, mobile, and web app development. Founded in 2021, we have quickly gained recognition for our ability to deliver tailor-made solutions that help businesses across various industries grow and succeed. With a team of skilled engineers and developers, we are c ... read more about Revolab Sdn Bhd

    "Revolab's AI integration streamlined our operations and elevated our product quality."
    Jayden Chan, Founder at Foodlity at Foodlity
    $25 - $49/hr
    10 - 49
    2021
    Malaysia
  • Dental Marketing Agency 🎯 Guaranteeing 3x Your 🦷Dental Practice and 🏥 Clinic Customers in 90 Days or Work 💯% Free | 5-Year Experience 📊 | 800+ Projects 🤝🏼 | 39% Repeat Clients 🔄 | Top-Rated Plus Freelancers Team🎖

    "Amazing but......................."
    Dr. Faryal Kashif, Doctor at Doctors Hospital Gujrat at Doctors Hospital Gujrat
    < $25/hr
    2 - 9
    2019
    Pakistan
  • Etelligens is an industry-leading custom software development company known for its reliable mobile and web development that delivers innovative solutions. Incorporate in 2014 and headquartered in India, it has global outreach from offices in USA, Canada, and Jamaica. Due to their unstoppable quest for adopting ... read more about Etelligens Technologies Pvt Ltd

    "Best App Developers"
    Kapil Sud, Principal CEO at at AA Finance Group Inc.
    < $25/hr
    50 - 249
    2014
    India
  • Smarter.Codes

    We build AI and Conversational Interfaces
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    Our specialty lies in working with AI, Conversational Interfaces, Custom Software Development, Web Development, Ecommerce, & Enterprise Solutions with design led engineering practices. Want to find out how we're the best fit for your project? Reach out to us!   

    "I use Smarter.Codes for everything."
    Joel Marsh, Founder at at Peekerton
    $50 - $99/hr
    10 - 49
    2014
    India

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What is a Bot?

A bot is a software that is equipped with Artificial Intelligence (AI) technology, which simulates a natural language dialogue (or chat) with customers as well as perform transactions on their behalf. These activities are performed via various online channels like messaging apps, websites, mobile apps, etc. The system is designed in a manner that answers the query in a fashion as a human does. A bot, when presented with a question, goes through a series of complex algorithms in order to process the input, comprehend the user's query, and resolve the problem with the most suitable answer. 

What is Bot Development?

Bot development deals with crafting applications that establish a flawless communication with visitors without requiring any external assistance from a human being.

The bot's responses can be either a generic/predefined text or a detailed explanation based on the information provided by the customer or extensive data stored in the database. Some of the most popular applications of bots are virtual assistants like Google Assistant, Windows Cortana, Apple Siri, etc. Moreover, several organizations are investing in the top bot development companies to install bots within their websites, apps, and instant messaging platforms.

What Are the Different Types of Bots?

To better grasp how the bot operates, it is crucial to understand the different types of bots:

1. Chatbots:

Chatbots are conversational bots. Depending on their type, they can either have a predefined conversational flow or possess the ability to detect the intent of the user and reply accordingly. The best chatbot development companies design bots to handle various functions such as sales funnel management, eCommerce, order processing, etc. The chatbot service providers can also be used to gather useful data of the user to help understand the customer’s preferences and behavior. There are three types of chatbots:

  • Scripted Bots
  • NLP Chatbots
  • Social Messaging Chatbots

2. Crawlers:

These bots operate in the background continuously, primarily retrieving data from different APIs or websites, and comply with directives provided to them. For instance, search engine spiders are crawlers, extracting URLs from documents. These URLs are subsequently forwarded on to the indexing infrastructure to access content, which is then parsed, and embedded in a searchable index. Googlebot and Bingbot are the two most famous examples of spiders on search engines.

3. Informational Bots:

Informational bots primarily focus on collating information from various sites and provide beneficial pieces of data. These bots are helpful in delivering push notifications and keeping subscribers updated on diverse articles, news, events, etc. Some bots broadcast information as accessible. It can also be remodeled as an FAQ bot, providing users the answers to specific queries.

4. Transactional Bots:

These bots are capable of communicating with external systems to achieve a specific transaction, transferring data from one platform to another. It enables users to perform transactions within the chat window, saving them the hassle of going through the entire purchasing process. An apt example of this solution is Dominos’ transactional bot, which allows customers to order their preferred pizza via emoji.

5. Entertainment Bot:

Entertainment bots include video game bots, art bots, etc. These bots are mainly used for amusement purposes or to build user engagement. For instance, video game bots can function as a human and be used to play multiplayer games. These bots may offer multiple gaming options, music, and art activities, etc. For example, Facebook Messenger has multiple bots offering different games.

What Are the Benefits of Using Bot Development Services?

Bot development offers several benefits such as instant replies to customers’ queries, standardized responses, etc. 

1. Improved Customer Service:

Bots can help businesses in delivering extensive assistance to their customers. Whether they require aid in comprehending the products or services, or any other queries, bots can resolve them quickly without keeping them on hold. These applications are 24*7 online, allowing users to reach out without any time constraint. This plays a crucial role in enhancing customer satisfaction. The bot development service providers further create software that will handle repetitive queries that otherwise would have taken excessive time from the staff's productive routine.

2. Cost-Effective:

Hiring bot service providers enable the integration of fully functional bot efficiently, at a much cheaper rate than assigning dedicated staff for each task. Bots can manage multiple customers at once due to its automated nature. This allows the organization to not only save on employee expenses, but you will also prevent the issues created by human errors. It is easy to implement and can be considered as a one-time investment capable of finishing assigned tasks with greater speed and more efficiency.

3. Monitor Data and Gain Insights:

Bot companies develop bot applications capable of collecting data provided by the customers including their contact details, preferences, grievances, etc. They can also be used for tracking user data to analyze their purchasing habits and behaviors. Businesses can set up quick questionnaires and surveys to identify why the consumer prefers a specific item or what is the reason for abandoning the cart, etc.

Which Industries Employ Bot Technology?

Some of the most common usage of bot development technology within different industries are as follows:

1. eCommerce:

eCommerce companies majorly depend on their websites for trading purposes. The retailers need to handle product description and availability, answer questions concerning the shipping process, payment option, etc. The bot development companies create an efficient bot system capable of assisting the staff in streamlining these tasks in many ways. A bot solution can either reduce or eliminate the need for customer service phone lines entirely. The bot can also answer the queries with a pre-designed questionnaire or maintain a conversational chat. Moreover, the bots can also aid in identifying the main issue and redirecting the client to the right department, thereby saving the employees from the hassle, save time, shorten the sales cycle, boost conversion and product performance.

2. Healthcare:

Incorporating bots within the health industry can aid in building cooperation amongst the patients and the healthcare workers. The bots can preemptively collect information related to the medical history and any severe health conditions from the ailing persons. Bot development services can streamline various hospital functions such as admissions, discharge, transfer requests, etc. The medical facilities can develop software that enables patients to list their symptoms and either provide a preliminary diagnosis or schedule an appointment with the right physician. The applications are programmed to automatically update patients' records and send appointment and prescription refill reminders. It can save a substantial amount of time for the hospital staff and doctors, reducing their burden.

3. Real Estate:

The real estate industry includes several different parties in a transaction, such as a seller, the buyer, and the mediator or estate agency. When selling a property, agencies and real estate agents may need to deal with several queries from both the prospective customers, who would demand information about the development and the seller focusing on the number of leads and prospects. Having a bot enables the real estate company to stay always in contact with the buyer, keeping them up-to-date about the newest properties in the market. Moreover, bot development services present the clients with an opportunity to personalize their search by answering surveys or questionnaires listing their preferences.

4. Hospitality:

These sectors are focused on delivering first-rate customer services. Hence, incorporating a bot solution enables the hospice industry to provide exceptional services to each customer. The bot companies help conceive bots to expedite the countless procedures to improve their customers' encounter before and throughout a trip or vacation. The hotel can resolve prospects' queries regarding booking information, accommodation vacancy, check in - check out timings, and other crucial details concerning their holiday. Additionally, this allows the clientele to accomplish multiple tasks without human assistance, such as scheduling of meeting rooms, booking cabs, and auto ordering food off the hotel menu based on voice and text commands.

5. Banking:

By introducing bots within the finance and banking sector, the customers can receive a 24*7 support system. They are designed to assist with customer KYC, resolving queries, and providing information regarding the latest products and services. These are further apt to reduce the customer waiting time, thus boosting the customer experience. The AI bot can additionally act as the users' 'personal finance assistance,' alerting on investments, and fund allocations. Moreover, patrons can avoid physically visiting the bank by resolving any problems concerning their account and transaction through the bots' assistance. Bot service providers deliver a well-planned bot solution that will also act as a guard against identity theft, other fraudulent activities.

What Is the Difference Between Off-The-Shelf Bot and Custom Bot Solution?

An off-the-shelf bot is generally built on a bot platform using pre-existing templates, tools, dialogue flow builders, etc. Bot development companies deliver ready to use bots to interact without any human interaction with the customers across multiple channels (website or mobile app). However, incorporating customizable or contextual communication skills within these applications can be challenging. A plug-and-play, live chat software is ideal when dealing with scripted interaction, resolving straightforward queries, gathering data, or redirecting clients to another department/location.

Contrarily, the best bot developers design customized bot from scratch to understand customer intent, allowing the bot to form two-way communication and respond to the customer's complex queries. The custom applications are powered using Artificial Intelligence, Machine Learning, or Natural Language Processing (NLP) technologies. Hence, they are capable of learning and evolving to tackle complicated dialogues and interactions. It is ideally used when dealing with clients requiring context-sensitive conversation.

What Are Some of the Crucial Challenges in Bot Development?

While dealing with bot development, businesses need to focus on overcoming hurdles related to the incorporation of the bot solution.

1. Bot Security:

Bot solutions may face potential vulnerabilities and threats ranging from data tampering, data theft, identity fraud, and other such complexities. 

Some of the best practices to ensure adequate bot security.

  • Use the https protocol and Web Application Firewall to protect data.
  • Set up two-factor authentication to assure the identity of the user.
  • Apply authentication timeouts to confirm that the user is still active.
  • Establish Beta-testing to warrant bot security.
  • Prevent the bot from answering to questions detailing business-critical information.

2. Plugin Integration:

Bot solutions need to undergo integration with other existing or newly introduced sales and marketing platforms. The bot can merge with external messaging channels such as Facebook, WhatsApp, etc. as well as websites and mobile apps. However, the entire integration process could be hectic and result in complications if not properly executed. 

Focus on building a bot that is flexible and offers scalability to better comply with other solutions. Test the bot to ensure plugin features such as search, payment, RSS feeds, subscription, etc. works successfully.

3. Bot Testing:

The bot solution must be tested after the deployment and prior to its implementation. This ensures that the bot is capable of handling the proper client queries and matches your business requirements. Moreover, natural language processing (NLP) is continuously expanding, requiring bots to be frequently updated. Bot applications further interact with other plugins, hence should be tested based on these criteria.

The four vital testing domains are: 

  • Conversation Design Testing
  • Entities Testing
  • Fulfillment Testing
  • User Acceptance Testing (UAT)

GoodFirms Research Process:

Having an efficient bot development service stimulates a real interaction between the bot and clients. GoodFirms pioneering research method enables service seekers to distinguish suitable companies that can satisfy their business requirements. 

GoodFirms assesses the most reliable bot development companies based on three principal evaluation criteria, viz. Quality, Reliability, and Ability. The above-mentioned list of bot development agencies allows service seekers to contemplate and identify the ideal associate for their business. The expert researchers at GoodFirms have examined the extent of the solutions offered by the top bot development companies and only then devised the list. We have conducted a thorough review of each participating agency, focusing on their portfolio, market discernment, years of experience in the domain, along with the scalability of the solutions provided. 

Another vital criterion considered by our team is the invaluable reviews and testimonials offered by verified clients. This feedback enables prospects in determining the strength and weaknesses of the bot development service provider and assess their past project to gain better insight within their business operations.

GoodFirms is pleased to welcome upcoming as well as top bot developers to expand our list. Hence, we would like to encourage bot development service providers to participate and get listed in our Research segment by providing evidence of their work.